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“An excellent hotel” 5 of 5 stars
Review of Hilton Brussels City

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Hilton Brussels City
4.0 of 5 Hotel   |   Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium   |  
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Lancaster, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“An excellent hotel”
5 of 5 stars Reviewed August 9, 2011

This is a very good hotel... the rooms with king size beds are of a very good standard. They are cleaned well, and it is in a safe area. When you arrive out of North Station, head for Rogier and walk straight ahead, you eventually come to a crossroads and the hotel is on the left hand side. The staff are very friendly, they are helpful and polite. Thank you to the manager who helped me find train tickets to the airport which i left in the room, unfortunately the cleaning staff were too efficient and they had been bined, my fault that i left them in ther room in the first place. The hotel has a gym which has excellent equipment and is a very good size. The steam and sauna is very good and a quick call to reception means that it will be switched on for your use. Breakfast is very good, a wide selection of items, orange juice, lovely english breakfast tea. It is hot and cold and very good value if you get it in the hotel rate. An excellent hotel and i would recommend. When you come out from the hotel, turn left and head across the road and the old town/centre is literally straight ahead, 10 mins walk at most. Only issue i would have is 35cents a min for use of the internet is very expensive and perhaps the hotel should look at offering a one off fee, for about 30 mins maybe 3-4euros, this would be more cost efficient.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzette P, Social Media trainee at Hilton Brussels City, responded to this review, August 10, 2011
Dear niallsclarke,

Thank you for taking the time to share your experience about your recent stay at the Hilton Brussels City on TripAdvisor.

We were very pleased to read that you enjoyed your stay with us and that your impression of our staff and service was positive. We would also like to thank you for your nice travel recommendations regarding our central location.

Indeed, Internet is a paying service throughout all our European hotels, in order to offer the best connection speed and internet product. I will share your comments on the pricing with the relevant managers.
We are hoping to welcome you back in the near future.


Kind regards,

Suzette Parlevliet
Hilton Brussels City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,371 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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bolton
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 5, 2011

The hotel is very central, with all the mod cons, We had a King size room, Huge bed, and I loved the bathroom, as it was masive, and extreamly clean. We had dinner in the restaurant and we were the only two people in the restaurant!! If I was in the city I sure would stay again in the city.

  • Stayed September 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suzette P, Social Media trainee at Hilton Brussels City, responded to this review, August 9, 2011
Dear xxxdarren,

First of all, thank you for choosing the Hilton Brussels City for your visit to the capital of Europe and for taking the time to post a review on TripAdvisor.

Your positive comments and opinions are truly appreciated, as they enable us to assess the standard of our facilities and services and monitor if we are meeting our guests’ needs and expectations.

Thank you for staying with us at the Hilton Brussels City and we are hoping to welcome you again soon!


Kind regards,

Suzette Parlevliet
Hilton Brussels City
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Belgium
Top Contributor
142 reviews 142 reviews
59 hotel reviews
Reviews in 45 cities Reviews in 45 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed August 2, 2011

I stayed twice in this hotel during June 2011. I had lots of perks due to my HHonors gold status. The staff is young, nice and devoted to the customers. The lobby bar has an interesting choice of world wines by glass and the food is OK. You have to avoid arriving late in the afternoon because of the incoming groups which block the elevators for a long time.Always avoid taxis in Brussels: they will always try to scam you. The hotel is 200 mts away from a railway station with direct link to the airport.

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonbrusselscity, Guest Relations Manager at Hilton Brussels City, responded to this review, August 4, 2011
Dear fran07Belgium,

Thank you for taking the time to give a review on TripAdvisor, which we read with utmost interest.

We are very pleased to hear that we were able to contribute to your enjoyable stay in the capital of Europe. Rest assured that your great feedback will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day.

Should you be facing a group check-in again, we will be happy to offer you a drink in our comfortable lounge bar.

We are hoping to welcome you back at Hilton Brussels City.

Kind regards,

Yann Maurel
Quality Manager
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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 1, 2011

My partner and I stayed here for one night before flying to the United States. I booked this hotel through hilton.com and got a good price with included breakfast.
The hotel was in a great location with only a 10 minute walk to the city centre.
The hotel itself was simply ok...it is listed as a 4 star, but I would say its more of a 3. The rooms are nothing special, and the furniture looked a bit old. The staff on the other hand were great and very helpful.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonbrusselscity, Guest Relations Manager at Hilton Brussels City, responded to this review, August 2, 2011
Dear Powersmurf,


Thank you very much for sharing your feedback about our hotel on tripadvisor!

I do apologise if the room has not met your expectations regarding the furniture. Your feedback has been shared in details with the concerned Managers for immediate action planning.

Rest assured that your great feedback on the service will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day.

We are hoping to welcome you back!

Kind regards,
Yann Maurel
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 28, 2011

On a recent holiday to Brussels, my partner and I decided to take a gamble and name our own price on Priceline for our hotel stay in Brussels. We ended up at the Hilton Brussels City. While the hotel was in a decent location - short walks to many major locations. Overall, the hotel was fair - mediocre accommodates. I'm sure there are much better options. I will not be visiting the Hilton Brussels anytime soon.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonbrusselscity, Guest Relations Manager at Hilton Brussels City, responded to this review, August 2, 2011
Dear Elle9904,

Thank you for taking the time to post a review on this website.

We were sorry to learn that you were disappointed with our hotel and we would like to apologise for the fact that we have not met your expectations.

We do hope that despite your disappointment on this occasion, we have the opportunity of welcoming you back to the hotel in the future. Do not hesitate to contact me personnally, as it would be our pleasure to accommodate you at the best.

Kind regards.

Yann Maurel
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 15, 2011 via mobile

This hotel is a little gem in Brussels. The staff is helpful, welcoming, and very efficient.
We were helped in our reservation by mister Yann who is a wonderful person.
The stay was wonderful, the room was clean, cosy, spacious, had a small living room in it, and a very very big bathroom with both shower AND bathtub!

We had a small issue with the bathtub and 2 people came right to our room to fix it. With a smile and great efficiency.

The hotel has a huge breakfast buffet, do not miss it. Everythg is fresh and delicious.
The location is amazing both for discovering the history of Brussels than for shopping (rue neuve is a few steps away).
A wonderful restaurant is also nearby : the belga queen, maybe a 10mn walk!
The Hilton Brussels City is a great choice to spend a few days (or more!) In Brussels.

  • Stayed April 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonbrusselscity, Guest Relations Manager at Hilton Brussels City, responded to this review, August 2, 2011
Dear Sandpanz,


We are delighted to read such a positive comment about our hotel on this website!

Rest assured that your great feedback will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day.

I am indeed very happy about the fact that I was able to make this stay a memorable one.

We are looking forward to welcome you back!


Sincerely yours,

Yann Maurel
Quality Manager
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Hertford, United Kingdom
Top Contributor
175 reviews 175 reviews
59 hotel reviews
Reviews in 84 cities Reviews in 84 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed July 6, 2011

This hotel is in an excellent location for shopping, bars and restaurants, but I find the rooms too dark and gloomy and badly designed to want to return for a leisure trip.
Of course it is clean and comfortable with friendly staff but its' nice to get something beyond functionality.

  • Stayed December 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiltonbrusselscity, Guest Relations Manager at Hilton Brussels City, responded to this review, August 2, 2011
Dear Onlyonesue,


Thank you very much for your overall positive comments about our hotel!

Rest assured that your great feedback will be shared with our team members, which will encourage them to maintain their efforts and improve our quality of service every day.

Regarding the light in the rooms, upon availability it is indeed better to have high floor with an outside view. I also took good note of your comment about the functionality of our rooms, which I will of course share with the concerned managers in order to see how we could improve this point.

We are hoping to welcome you back for your next leisure trip!


Sincerely yours,

Yann Maurel
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Brussels City

Address: Place Rogier 20 | Sint-Joost-ten-Node, Saint-Josse-ten-Noode, Brussels 1210, Belgium
Phone Number:
Location: Belgium > Brussels > Saint-Josse-ten-Noode
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Saint-Josse-ten-Noode
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Brussels City 4*
Number of rooms: 283
Official Description (provided by the hotel):
Highlights•Situated in the heart of Brussels near the Rue Neuve shopping district•A few minutes’ walk from Brussels Gare du Nord station•Close to World Trade Center and popular attractions including Grand Place City Square•Wireless internet access, business center and Scandinavian Wellness and Health Club •Bien Belge Living Lounge restaurant and bar serving Belgian specialties, fine wine and beerSituated in the center of downtown Brussels, within yards of Gare du Nord station and in close proximity to the Rue Neuve shopping district and the World Trade Center, the Hilton Brussels City hotel is the ideal place to stay when you are visiting Belgium’s capital. All the facilities are in place to allow you to remain productive during your stay. With wireless internet access, a business center and a range of meeting rooms you will be able to work with the minimum of hassle.After a busy day in Brussels or a long journey, you can relax and rejuvenate in the Scandinavian Wellness and Health Club and sample the delicious Flemish cuisine on offer in the Bien Belge Living Lounge restaurant and bar. Offering responsive service and stylish contemporary comfort in an enviable location, this Brussels hotel has everything you need to make the most of your stay in one of Europe’s most vibrant cities.Local Attractions •Stroll to Brussels’ famous Grand Place, the center of the Old City’s pavement café culture•Stop in at Marcolini’s Chocolatiers and buy some handmade Belgian chocolates to take home•Experience world class shops located on the Rue Neuve •Visit the Delerium Café•View one of the world’s finest collections of pre-modern art at the Musée d’Art Ancien ... more   less 
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Also Known As:
Hilton Brussels City Hotel Saint-Josse-Ten-Noode
Brussels Hilton
Hilton Brussels City Belgium

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