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“Beautiful Hotel” 5 of 5 stars
Review of Hotel Infante Sagres

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Hotel Infante Sagres
5.0 of 5 Hotel   |   Praca D Filippa de Lancastre 62, Porto 4050-259, Portugal   |  
Hotel amenities
Ranked #23 of 89 hotels in Porto
Toronto
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Beautiful Hotel”
5 of 5 stars Reviewed July 5, 2013

Walking through the doors of Infante Sagres was amazing. The hotel is stunning maintaining the beautiful traditional decor with contemporary flourishes. Our room was lovely. It is rare that hotel room art and furniture is worth noting, but it certainly was in our room in Infante Sagres. The huge, marble bathroom was fabulous. My only regret is that we were not in Porto and the hotel longer.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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English first
Montreal, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed June 26, 2013

I travel for work and have had my fair share of bad hotel experiences, but never in a place that is marketed as having 5 stars and that charges such high prices. The entire staff was rude and inconsiderate - the porter almost picked a fight with us when we politely declined his help - the rooms were worn and outdated (the bathroom seemed to be falling apart and the bathtub could have used new tiles or a scrub), the location was on a noisy square and, I understand locking the doors at night, but we needed to leave at 6am one morning, the door was blocked off with metal bars and there was no one at reception. So many headaches and frustrations, I strongly advise people to think twice before booking here.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRUPOLAGRIMAS, Guest Relations Manager at Hotel Infante Sagres, responded to this review, July 4, 2013
Dear Guest,

Greetings from Hotel Infante de Sagres! I hope this email finds you well.

First of all, I would like to thank you for sharing your opinion on Trip Advisor website and helping us to improve our services. All your comments were shared with the hotel management and we are already working to prevent this from repeating. I am really sorry that we did not meet your expectations.

I would like to put myself at your disposal for any further assistance or query.

Warm regards,

Paula Coutinho
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 17, 2013

With high expectations, this hotel (which is H1 on El Corte Ingles' City Map of Porto) was really beautiful, the classic architecture and furnishings of the public rooms and bedrooms were lovely. We checked in to a pleasant room at 2pm and went out; returning at 9.30, the room smelled strongly of cigarette smoke. It took 20 minutes for a porter to come and a further 30 before the manager turned up - both didn't argue, and we were assisted to move to the only room available, a beautiful suite. The smokiness was clearly something that they had experienced before, as the porter said "coming up from the bar directly below".
Porto has a vibrant nightlife, and the bars and disco opposite were active beyond 2am on the Friday and Saturday nights!
The hotel charges for access to WiFi which is very surprising nowadays.
For the high prices charged, the experience should have been better!

Room Tip: Choose higher floors, side street rather than front
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york ny
Top Contributor
54 reviews 54 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed June 15, 2013

This hotel is overall just fine. It is a charming old hotel that has recently had a rather unusual renovation, it might not be to everyone's taste, but it is not awful. The rooms are clean and comfortable. A lot of the 1930s looking large slabs of marble are still in the bathrooms, all rather interesting. Not a boutique hotel by miami beach standards, but some thing out of the ordinary and very personal. The breakfast was fine the staff very accommodating. Clean and well cared for. I would return and recommend.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 14, 2013

We stayed for 5 nights and enjoyed every day, The rooms are small but charming, very clean.
They arranged private tours for us at the desk which were the best thing we could do. They recommended great restaurants which were also fabulous.
The breakfast was included and was also very good. A variety of cheeses, meats, hot and cold food, pastries and lots of beverages. I would highly recommend.

Room Tip: We faced the street but there was not any noise at night. The elevator sometimes didn't work.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterford, Ireland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 7, 2013

We have just returned from a 3 night break in Porto. Having trawled the hotel sites for days, we hit upon the Infante de Sagres Hotel, what a find!
The moment you step through the door, you know you are in a special hotel. Sure it's not one of the well known multi-national homogenised chains, and thank goodness for that. The staff at check in we're friendly and efficient, not too pushy with suggestions of tours etc, but you knew if you needed any help with anything, they were at your service. The lobby is just stunning, fabulous modern chandelier, white seating area with funky cushions, to the right is a charming outdoor seating area, beautiful tiles on the wall and the relaxing sound of water running in the fountain, perfect for a pre dinner gin and tonic, mind you we were the only two availing of this, I think the staff thought we were mad, as they were commenting on how cool the weather was! We could have sat there all night! To the left of the lobby is the most amazing dining room, used for breakfast, I mean how often do you sit under large chandeliers eating eggs and toast? Breakfast choice was good, the usual buffet offering, but very varied and good.
Our room ( we reserved a deluxe) was reminiscent of a Morroccan boudoir, all red walls, gilt chest of drawers, big marble bathroom and nice art work on the walls, even in the bathroom! Sheets were white, clean and crisp and the bed was comfortable, what more could you want? Chocolates and turn down service was a nice touch.
We had reception recommend restaurants for dinner for two of the nights, and we were not disappointed, excellent choices on both nights, though not
cheap when compared to other establishments in the area. Both involved a taxi ride to the outskirts of the city, and the food was great on both occasions. Well done guys at reception, we would never have found them ourselves!
Some reviews say that this is not a 5 Star hotel, and maybe if you compare it to large chains and other countries, it is not. But our stay was amazing, it is certainly a 5 Star in its class of Small Luxury Hotels of the World. I would definitely recommend to anyone looking for something a bit different in the Small & Luxurious category. It was also excellent value for money, approx €150 per night, including breakfast, how bad?
I hope to return again someday, Porto city is lovely and the Infante de Sagres is a gem!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 3, 2013

My husband and I stayed at the hotel in 2007. This time it was my daughter and I. The hotel has lovely old world charm and a great location. But the professionalism of the staff is lacking. The attention to detail for a Small Luxury Hotel is glaringly missing. We were in room 206 which was comfortable, but dark. The lack of amenities was noticeable. We ran out of tissues the first evening -- they were not replace until the 3rd day. Chocolates were left the first two nights, but not the last two nights. A bottle of complimentary water appeared in the room the third day, but never any other day. No umbrella was found in the closet and none were available at the front desk. No free WIFI. We arrived at breakfast at 9AM (breakfast continued until 10:30) and many items were gone and never re-filled. Would not stay here again, nor recommend it.

Room Tip: Room 206 is large, but dark -- lamps are very dim. Faces the square but fairly quiet. However wall...
See more room tips
  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Infante Sagres

Address: Praca D Filippa de Lancastre 62, Porto 4050-259, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Porto
#11 Family Hotel in Porto
#14 Luxury Hotel in Porto
#23 Romantic Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Infante Sagres 5*
Reservation Options:
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Also Known As:
Infante Sagres Hotel
Infante Sagres Porto

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