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“Beautiful hotel!” 5 of 5 stars
Review of Porto Palacio Congress Hotel & Spa

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Porto Palacio Congress Hotel & Spa
5.0 of 5 Hotel   |   Avenida Boavista 1269, Porto 4100-130, Portugal   |  
Hotel amenities
Ranked #14 of 89 Hotels in Porto
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Beautiful hotel!”
5 of 5 stars Reviewed 1 week ago

Amid construction on the street in front of the hotel, the staff was helpful in ordering taxis and providing great recommendations for restaurants and activities in Porto. If you do travel in Sept/Oct/Nov 2014 expect the street construction and it is hard to walk around and avoid the mud. The hotel it beautiful, clean, and rooms are spacious.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

well it's a standard 5 * on the face of it with comfortably sized rooms, good beds and gracious staff .
however it is suffering presently by being in the midst of a building site with major renovations to Avenidas Boavista where it is located - noise and dust and diggers from morning to night. This should have been indicated to prospective clients. The hotel admittedly cannot help the disruption but where it lets itself down is on the issue of wifi in this day and age. None available even in public spaces except for high prices - and at the cost of rooms here this needs to be attended to. Really, however, the element which we found most disappointing is how dark the public spaces are - the restaurants have no natural light and it all feels dungeon-like even in the main lobby, gym, swimming pool etc... this creates a very poor/depressing atmosphere - In fact no atmosphere. There are no outside spaces in this sunny climate except for roof garden on floor 19 - which can be closed for special events - in which case, there is nowhere for hotel guests to congregate to have a pleasant drink, except for the depressing lobby bar. Porto is special and we would definitely return to explore further but not to this hotel.

Room Tip: Rooms on south side overlooking Douro will be quieter while roadworks are ongoing. Also higher floor...
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  • Stayed September 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 1 week ago
Dear Guest,
Thank you for your stay at Porto Palácio Congress Hotel & SPA, during the current month of September 2014.
We have taken notice of your disappointment regarding some of our hotel areas/conditions and are really sorry that this experience did not meet your expectations.
At Porto Palacio Congress Hotel & Spa, member of The Leading Hotels of the World, we continuously strive to meet your needs therefore your feedback is very important to us.
We also take this opportunity to inform that the works on the avenue will be finished by the end of this month. Although unrelated to this urban intervention, we present our apologies for any inconvenience that may have been caused during your stay.
We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to welcome you again in the future.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice hotel, small rooms but still so confortable. The staff is amazing, you will really feel welcome. The view from my bedroom was breathtaking. Very close to Casa da Musica and Serralves. Definitely a place to consider if you are visiting the city.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 1 week ago
Dear Guest,
Thank you very much for your kind comments regarding your stay at Porto Palácio Congress Hotel & SPA.
It is very rewarding for us to know that you fully enjoyed your time at our hotel and that especially our service was faultless.
We really hope to welcome you again in a very near future.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The deal was quite cheap so it seemed good value for a '5 star' hotel. However, it was not quite as good as we expected. I will summarise the good and the bad, here goes:
Good:
Nice bed linen
Friendly staff
On the metro line to the airport so very convenient
Chocolate delivered every evening
Nice bathroom with a bath and shower
Bad:
Quite far from the historic centre and river. The metro trip involves one change at Trinidade
A very firm bed (hard in fact).
Wi-fi charged at 3.5 Euros for an hour
No kettle or drink making facility
No iPod dock
Breakfast costs extra (15 Euros for a continental)
No full length mirror
The spa is in the basement and is totally uninviting looking like a clinic from Stalinist USSR
The whole road outside is a major building site but hopefully that will all be completed in a few months.

Room Tip: If you want to be able to have a cuppa when you want it, take your own kettle etc. Also don't as...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 2 weeks ago
Dear Guest,
Thank you for your comments on Tripadvisor regarding your stay at Porto Palácio Congress Hotel & SPA.
We appreciate your kind feedback and always take in consideration our guests suggestions in order to improve the quality of our service.
Regarding the kettles these are available free of charge to all guests upon request. Full length mirrors are also available in all hotel rooms.
The Solinca Health Club is open for hotel guests and local members. We are aware of its conditions and have already several ongoing improvement actions to make this space even better.
We also suggest the use of the Acquasensations area at the WBL SPA, with excellent treatment options and great atmosphere if you are looking for some relaxation.
We also take this opportunity to inform that the works on the avenue will be finished by October. Although unrelated to this urban intervention, we present our apologies for any inconvenience that may have been caused during your stay.
We hope to welcome you again soon in a next visit to Porto city.
Best Regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 2 days in Porto Palacio Congress Hotel & Spa last year. The hotel a bit far from city center, but the rpice was too attractive. We payed smth like 79 euros per night... The room was good.Roof top bar is a must! Beautiful view and great Porto wine with looots of nuts for free))) Spa was a bit strange... I felt to be in some sort of an old clinic rather than in some SPA Hotel... Old-fashioned and looked like a surgery :-) I think it's easy to do the atmosphear of a SPA.... You just slightly turn off the lights, put candels and some relaxing music... Nobody will see those little things of deffects...I repeat though that the bar was just great, there was also a good live juzz music which I just adore!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 3 weeks ago
Dear Guest,
We thank you for your review on Tripadvisor regarding your stay at Porto Palácio Congress Hotel & Spa during the last year.
We appreciate your positive remarks on our VIP Lounge with its wide selection of drinks, unique view over the city and fine service.
Considering the comments about our SPA we take this opportunity to inform that we have made some improvements on that floor during the past year so the atmosphere is now very different when you access the SPA area.
We wait for your visit on a next stay at Porto city.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, D.C.
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 11, 2014

If you are traveling with family, friends, or on a business trip to Porto, Villa Nova Di Gaya or the surroundings ... don't look any further! Located in the heart of Porto, and less than 10 minutes ride to the other side of the water to Villa Nova Di Gaya, it has wonderful spa, indoor swimming pool, and excellent restaurants - complimented with a breath taking view of the water from the top floor balcony of the lounge/bar (watch the sunset from there, you will treasure it). The hotel staff is great, and rooms are very nicely equipped. Enjoy a complimentary port wine while checking in!

Room Tip: Ask for top floor with the view of the water.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, 3 weeks ago
Dear Guest,
It was with great pleasure that we received your excellent comments on Tripadvisor regarding the experience you had at Porto Palacio Congress Hotel & SPA.
We also appreciate you having highlighted our services such us the restaurants, VIP Lounge, SPA and also our location.
Thank you also for mentioning the quality of our staff that works everyday in order to improve the level of service that we provide.
We hope to welcome you soon again and offer you another complimentary port wine upon check in!
Best Regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 16, 2014

Good location, not in the city centre, but a 5-6 euro taxi ride away. Quiet with spacious rooms, lovely bathrooms, and crisp, white linens. A respite from the craziness of the centre, especially the lounge at top of the hotel with stunning views of all of Porto.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, July 18, 2014
Dear Guest,

We are very glad to receive your feedback about your stay at Porto Palacio Congress Hotel & SPA.
It is extremely rewarding for us to know that you enjoyed your time at our hotel and that our rooms and especially the VIP Lounge surprised you in a very positive way!
We wait for your visit on a next stay in the lovely Porto city.

Best Regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Palacio Congress Hotel & Spa

Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#10 Luxury Hotel in Porto
#18 Romantic Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel Porto
Porto Palacio Congress Hotel And Spa

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