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“Excellent hotel but too far out” 4 of 5 stars
Review of Porto Palacio Congress Hotel & Spa

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Porto Palacio Congress Hotel & Spa
5.0 of 5 Hotel   |   Avenida Boavista 1269, Porto 4100-130, Portugal   |  
Hotel amenities
Ranked #14 of 89 Hotels in Porto
St Albans
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent hotel but too far out”
4 of 5 stars Reviewed May 28, 2014

Excellent hotel with large rooms and very attentive and professional staff. The lounge on the 19th floor offers great views over the Porto suburbs but if you're expecting to look over the old town you will be disappointed. The only thing that lets the hotel down is the location which is, apparently in a very nice part of town, but it is a bit of a drag to get to the old town.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 30, 2014
Dear Guest,
We appreciatte your kind review on Tripadvisor about Porto Palácio Congress Hotel & SPA.
It is a great pleasure to know that our staff delivered a service that was according to your highest expectations.
We hope to welcome you soon again at our hotel on a future visit to Porto city.
Best Regards
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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272 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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New Delhi, India
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 27, 2014

This must be my 7th stay in this hotel in last 3-4 years I always love to stay here no complaints always the best the staff the rooms and the location is perfect for stay in Porto, the breakfast is although not so impressive

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 30, 2014
Dear Guest,
It is a great pleasure to know that you are a frequent guest of Porto Palácio Congress Hotel & SPA.
As our preferred guest your comments are really important and help us improving our quality of service.
We hope to always continue deserving your preference on your visits to Porto city.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oeiras, Portugal
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 9, 2014

This is a 5 star hotel well located, at walking distance from the subway in a trendy area of Porto. Regarding the hotel itself there is not much to say, since, in general, it fulfills the requirements of an hotel of this category. What surprised me most is that one have to pay to access to a Wi-fi connection. Today, every cafe, grocery store, supermarket... have free access to a Wi-fi connection but a 5 star hotel, not.
The view from the VIP lounge on the top of the building is magnificent.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 12, 2014
Dear Guest of the Porto Palácio Congress Hotel & SPA,
Thank you so much for your review about the experience lived at our hotel.
We are happy to receive you suggestions and appreciate your great comments on our VIP Lounge.
Hoping to welcome you soon again at Hotel Porto Palácio.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 7, 2014

Excellent quality hotel, with very professional staff, spacious rooms and spa with no restrictions for age visits (good for children). I don't know if it was about Portugal, but everywhere we went the service was absolutely excellent, friendly and people genuinely paid attention and always try to help.
The terrace on the 19th floor had a great view and service, but there were no cushions on the couches or umbrella's for some shade. I know it was early season, as we visited in May, but still you expect that the facilities will be fully prepared for the guests to enjoy.
The breakfast buffet was somewhat poor without any raw vegetables and boring choice of sliced fruit. You cannot really enjoy more than once or twice.
This seems to be the hotel of choice for all airlines stopping at Porto, so breakfasts were quite busy. Generally I did not like the taste of water and coffee. I do think Nespresso machines should be a standard kit for any self respectable hotel these days.
The bed, bathroom and rooms in general were very good quality and well designed and equipped. The WIFI is 10 euro per 24 hours, but speed is really good and I could stream movies without a problem.
The taxis are readily available and the only surprise is that most drivers are well passed retirement age, but some drive as on a race all the time.
I fell in love with the cutlery of the hotel and bought a 130 pcs set myself from now my most favourite Portuguese brand Cutipol.
I know Portuguese food is excellent, but we found one of the best Japanese restaurants in Europe, I am sure (!) called Ichiban (you need to book it in the evening or there will be no space).
Nice holiday! Portugal is a great holiday destination! Would absolutely recommend!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 12, 2014
Dear Guest,
We are very pleased to know that you really enjoyed your stay with us at the Porto Palácio Congress Hotel & SPA.
Thank you for all your comments on our great service and suggestions for improvement.
Only with opinions like yours we can offer excellence of service.
We hope to welcome you soon again at the lovely city of Porto and at Porto Palacio.
Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Top Contributor
94 reviews 94 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 29, 2014

If this is your first trip into Porto, the Palacio is a good choice for a few nights, but it quite a walk from the historic old town sites or decent restaurants. We tired the ones attached to the property (pass these by) and the hotel itself only serves breakfast unless it is a function lunch buffet. The breakfast buffet is typical European, so be warned they serve only boiled bacon, runny powdered-like eggs with all the usual cheese, cold cut meats, and loads of sugar pastries. The rooms are very nice though! If you are planning a conference... the big issues are: thick carpet on the meeting room floors which drives you crazy trying to slide your chairs in or out, and a total lack of laptop outlets! They have nice fast WiFi, but maybe one useful outlet per meeting room for you to charge your stuff. If you want water at your meeting (which may be a venue choice however) bring your own (not from your room though, the water bottles are outrageously priced). Would I recommend it? Yes, but make sure you go out for meals and keep your stuff charged in your room.

Room Tip: Pay the extra and get Deluxe room on the 16-18th floor facing the water. It includes the 19th floor...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 2, 2014
Dear Guest,

We thank you for your good review on Tripadvisor about your stay at Porto Palácio Congress Hotel & SPA.

Your comments and suggestions are greatly appreciatted and help us improving our leisure and conference services.

We hope to weclcome you soon again at Hotel Porto Palácio.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 24, 2014

The hotel rooms are super large and everything you need for a very good nights sleep. The bed is huge and I could lie horizontally as well as vertically. My room was at the back of the hotel and was very quiet.
The bar on the roof has quite a nice view and food tasted ok but I think it would have been better if the menu had had more of a Portugese flavor to it as you can get a burger anywhere.
The staff are extremely friendly and helpful. Particularly the lady at breakfast who remembered my English tea with milk on the second day. The breakfast is sadly in the basement which is a shame on a nice day but the selection is very good.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 2, 2014
Dear Guest,

Thank you very much for your great comments about your stay at Porto Palácio Congress Hotel & SPA.

We are very pleased to know that you realy enjoyed your time with us and that our service, as well as our staff, overrided your expectations.

We hope to welcome you again soon at Hotel Porto Palácio.

Best Regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 12, 2014

I stayed four nights as part of a Conference held at the hotel. Rooms are way larger than average, continental breakfast. Did not use fitness and Spa - but rather went out for sightseeing and to appreciate Portuguese seafood options by the river. A little far from the metro, but still at a walking distance. Recommended for business trips.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, April 22, 2014
Dear Guest,

Thank you so much for your nice review on Tripadvisor and for enhancing the qualities of Porto Palácio Congress Hotel & SPA as a conference and business hotel.

We hope to welcome you again pretty soon at our Hotel and at the lovely city of Porto.

Best Regards,

Eugénia Queirós
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Palacio Congress Hotel & Spa

Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Porto
#4 Spa Hotel in Porto
#10 Luxury Hotel in Porto
#18 Romantic Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel And Spa
Porto Palacio Congress Hotel Porto

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