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“Excellent rooms, good location, but lacking a good restaurant and only European-typical breakfast.” 4 of 5 stars
Review of Porto Palacio Congress Hotel & Spa

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Porto Palacio Congress Hotel & Spa
5.0 of 5 Hotel   |   Avenida Boavista 1269, Porto 4100-130, Portugal   |  
Hotel amenities
Ranked #17 of 93 Hotels in Porto
Certificate of Excellence 2014
Toronto
Top Contributor
97 reviews 97 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
122 helpful votes 122 helpful votes
“Excellent rooms, good location, but lacking a good restaurant and only European-typical breakfast.”
4 of 5 stars Reviewed April 29, 2014

If this is your first trip into Porto, the Palacio is a good choice for a few nights, but it quite a walk from the historic old town sites or decent restaurants. We tired the ones attached to the property (pass these by) and the hotel itself only serves breakfast unless it is a function lunch buffet. The breakfast buffet is typical European, so be warned they serve only boiled bacon, runny powdered-like eggs with all the usual cheese, cold cut meats, and loads of sugar pastries. The rooms are very nice though! If you are planning a conference... the big issues are: thick carpet on the meeting room floors which drives you crazy trying to slide your chairs in or out, and a total lack of laptop outlets! They have nice fast WiFi, but maybe one useful outlet per meeting room for you to charge your stuff. If you want water at your meeting (which may be a venue choice however) bring your own (not from your room though, the water bottles are outrageously priced). Would I recommend it? Yes, but make sure you go out for meals and keep your stuff charged in your room.

Room Tip: Pay the extra and get Deluxe room on the 16-18th floor facing the water. It includes the 19th floor...
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 2, 2014
Dear Guest,

We thank you for your good review on Tripadvisor about your stay at Porto Palácio Congress Hotel & SPA.

Your comments and suggestions are greatly appreciatted and help us improving our leisure and conference services.

We hope to weclcome you soon again at Hotel Porto Palácio.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Top Contributor
66 reviews 66 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 24, 2014

The hotel rooms are super large and everything you need for a very good nights sleep. The bed is huge and I could lie horizontally as well as vertically. My room was at the back of the hotel and was very quiet.
The bar on the roof has quite a nice view and food tasted ok but I think it would have been better if the menu had had more of a Portugese flavor to it as you can get a burger anywhere.
The staff are extremely friendly and helpful. Particularly the lady at breakfast who remembered my English tea with milk on the second day. The breakfast is sadly in the basement which is a shame on a nice day but the selection is very good.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, May 2, 2014
Dear Guest,

Thank you very much for your great comments about your stay at Porto Palácio Congress Hotel & SPA.

We are very pleased to know that you realy enjoyed your time with us and that our service, as well as our staff, overrided your expectations.

We hope to welcome you again soon at Hotel Porto Palácio.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2014

I stayed four nights as part of a Conference held at the hotel. Rooms are way larger than average, continental breakfast. Did not use fitness and Spa - but rather went out for sightseeing and to appreciate Portuguese seafood options by the river. A little far from the metro, but still at a walking distance. Recommended for business trips.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, April 22, 2014
Dear Guest,

Thank you so much for your nice review on Tripadvisor and for enhancing the qualities of Porto Palácio Congress Hotel & SPA as a conference and business hotel.

We hope to welcome you again pretty soon at our Hotel and at the lovely city of Porto.

Best Regards,

Eugénia Queirós
.
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Funchal, Madeira, Portugal
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2014

The Hotel, as soon as you enter, let's you know at the first moment, that you will enjoy your stay. The staff is very nice and well trained and the lobby is very welcoming.

I stayed in an executive room, and it was a very pleasant experience. The beds are comfortable, the TV has many channels, and it's clean and very friendly to alregic people.

The food was excellent, having eaten both in the buffet and the Portuguese restaurant, which had an amazing quality of both service and taste.

All in all, this hotel is very good for business stays, and provides excellent quality.

Stayed January 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, January 13, 2014
Google Translation
Estimado Hóspede,
Muito obrigada pelo seu review no Tripadvisor relativamente à estadia no Porto Palácio Congress Hotel & SPA.
Ficamos muito satisfeitos de saber que os nossos serviços estiveram à altura das suas melhores expectativas, em especial a nossa equipa, quartos e restaurantes.
Esperamos poder voltar a recebê-los muito em breve.
Com os melhores cumprimentos e votos de um bom ano novo,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 2, 2013

We were part of a group tour so feared the usual 'worst block of rooms in the house and limited housekeeping service' that seems to occur with the bare-bones rates negotiated by coach tour companies. We were pleasantly surprised - glass of port on check-in (to be fair, it's pretty cheap in Porto!), evening turndown with choccies, great buffet breakfast selection in the 'Madruga' restaurant with pleasant staff. Even the included group dinner, often a dire affair, was great except for a slightly tough beef dish.

The other in-house restaurants, Portobeer Cervejaria, Salsa & Loureiro, and Gosho covered a la carte 'regular' local food, fancy modern local food, and Japanese respectively. We dined in Portobeer on the first night and it did just what it said on the tin - simple food, reasonably priced, well-prepared.

Room Tip: The views aren't of anything spectacular, so unless you're doing an Exec room ask for a lowe...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, November 5, 2013
Dear Guest,
Greetings from Porto!
We are very pleased to know that all guests feel welcomed at our hotel, being part of a group or coming individually, either for work or for leisure.
Your review on Tripadvisor is extremelly valuable for us and gives us a very nice feedback about the groups guests experience at Porto Palácio Congress Hotel & SPA.
We are also very glad to know that you enjoyed our offer of restaurants and quality of the food presented.
Hope to welcome you again in very near future!
Sincerely,
Eugénia Queirós
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Riyadh
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 1, 2013

Stayed in an executive room, which was comfortable but bland. Had excellent breakfasts in the top floor lounge, with pleasant views over the City. Nothing really very wrong with the Hotel, but then nothing really exciting to talk about either. Next time in this City full of character and charm, I will make a more imaginative choice of Hotel.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, November 5, 2013
Dear Guest,

We appreciatte you giving your time to post a review on Tripadvisor regarding your stay at Porto Palácio Congress Hotel & SPA.

Thank you for your kind comments redarging our breakfast at the VIP Lounge.

We hope you have the chance to enjoy of our high quality service and variety of outlets during your next visit to Porto city, so that you can be then suprised with our unique hotel.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood Village, Colorado, United States
Top Contributor
51 reviews 51 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 31, 2013

What a great experience. We stayed at this hotel in July 2013 and I have to say, I would defintely return. The hotel is about a 5 minute cab ride from the main area of town and the river. We found their prices to be so much more affordable than what is offered down by the river and the room was so much better than those offered closer to town; spacious, clean and very modern; not your typical Eurpoean hotel.
Everyone who works here is very attentive and kind. We arrived at 9:00 am after a long flight from Newark and we were greeted with a class of Port (can't go wrong with Port at 9:00 in the morning) and we were able to check into our room without any additional charges. What a great way to start our vacation.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, November 5, 2013
Dear Guests,

We are very pleased to receive your review about your stay at Porto Palácio Congress Hotel & SPA during this last summer.

Thank you for your comments regarding our friendly staff, the confort of our rooms and nice location inside the city.

We are also glad to know that you recognized our effort of serving you the best way possible and by giving you a complementary early checkin when available.

Hope to welcome you again soon!

Best Regards,

Eugénia Queirós.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Palacio Congress Hotel & Spa

Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Porto
#6 Spa Hotel in Porto
#12 Luxury Hotel in Porto
#16 Romantic Hotel in Porto
Price Range (Based on Average Rates): $
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel And Spa
Porto Palacio Congress Hotel Porto

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