We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Superb Spa with 5 star hotel” 4 of 5 stars
Review of Porto Palacio Congress Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Porto Palacio Congress Hotel & Spa to your Saves list
Porto Palacio Congress Hotel & Spa
5.0 of 5 Hotel   |   Avenida Boavista 1269, Porto 4100-130, Portugal   |  
Hotel amenities
Ranked #14 of 89 Hotels in Porto
CASTLE HILL
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Superb Spa with 5 star hotel”
4 of 5 stars Reviewed October 23, 2013

This five star hotel has the best hydrotherapy pool and swimming complex I have ever met. Definitely one for thorough relaxation after a long journey.
Hotel is very much geared to elite residents with VIP floors,and suites. Not as welcoming to occasional tourist particularly front desk. Business traveller fine.However rooms, beds,linen totally five star. Service patchy,turn down only with visiting US tour in and minimal basic soaps and bathgel.No bathrobe for 3 nights.Room maintenance a problem and some poor rooms had no airconditioning, or working safe.(Essential)Cafe type restaurant was superb and we ate there every night, beautifully cooked,informal atmosphere and very friendly. Very easy taxi service,Lovely doormen.Porto is a lovely old city and very inexpensive. Iwould not go out alone at night, and was warned not to do this. Hotel close to a very poor area. I would definitely stay again.

Room Tip: Check room has working aircon and safe before unpacking! Two rooms had no aircon and it was not fixe...
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest,

Thank you for your review on Tripadvisor regarding your stay at Porto Palacio Congress Hotel & SPA.

We appreciate your recognition of our Wellness & Beauty Lab facilities that we are sure, together with the Solinca Health & Fitness Club provide all our guests a unique relaxation and/or exercise experience in Porto city!

We are also very glad to know that you enjoyed our rooms and restaurants and would like to apologize for any inconvenience that may have occured with the in room air conditioning and safe deposit box.

Hoping to welcome you back soon at Hotel Porto Palácio.

Best Regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

305 reviews from our community

Traveler rating
    149
    116
    25
    11
    4
See reviews for
45
104
17
89
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lisbon, Portugal
Top Contributor
259 reviews 259 reviews
73 hotel reviews
Reviews in 59 cities Reviews in 59 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed October 20, 2013

If you want to visit the old part of Porto, probably this is not the best location. But if you are looking for a nice hotel to relax, this is perfect.
The rooms are nice (only missing the tea and coffee), the breakfast is nice, the bar on the top is great and the spa is amazing.
Wasn't happy that they charge for the wireless.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest,

It is indeed very rewarding to receive Customers like yourself who take the time to express their positive feedback about the stay at Porto Palácio Congress Hotel & SPA.

Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service.

Looking forward to be welcoming you back to the Hotel Porto Palácio in a not too distant future.

Sincerily,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
italy
Top Contributor
140 reviews 140 reviews
52 hotel reviews
Reviews in 72 cities Reviews in 72 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 13, 2013

It is a little bit far form the center, and this is the only negative note about this hotel. Rooms are large, well furnished. Breakfast is quite good and also the restaurant. Nothing to say about, just the distance form the city center and the river area.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Buona sera, dear Guest!

Thank you for your kind review on Tripadvisor about your stay at Porto Palácio Congress Hotel & SPA.

We are very glad to know that you fully enjoyed your time with us and, besides the 10 minutes distance from the center, we hope to welcome you back again in a near future!

Best Regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 13, 2013

Good value at weekends but air conditioning did not work for two nights when it was unbearably hot. Reported first night and told it had been rectified but was not. Reported again and third night was fine but no apology or explanation as to reason it could not be made to work.

Roof terrace a big bonus especially at happy hour.

Room Tip: Check a/c is working
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest, greetings from Porto!

We appreciatte you sending us your feedback about your stay at Porto Palácio Congress Hotel & SPA.

Please accept our sincerest apologies regarding the situation with your in room air conditioning.

We have already taken the necessary measures to avoid this happening again.

We hope that you give us the opportunity to serve you better in a near future and that you can enjoy again the place you liked the most, our unique rooftop VIP Lounge.

Best Regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2013

Very friendly and helpful staff. Room was large and very comfortable with views of the city. The rooftop bar is a must around sunset. Great restaurant with excellent service. We wished we had booked to stay for longer as had a great time here. The hop on hop off bus stop is directly across the road which we used to tour the city.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest,

Thank you for your great review on Tripadvisor regarding your recent stay at Porto Palácio Congress Hotel & SPA.

We are very glad to feel that our service is recognized and that we leave you with the wish to come back for more time.

We hope to welcome you again soon at Hotel Porto Palacio.

Best Regards,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 1, 2013

Was only here for two nights, but have to say that the staff were superb. Managed to have a drink on the rooftop bar on both nights and can definitely recommend heading up for a snack as well as the amazing views.

My room was a deluxe room on the 17th floor. It was very spacious, great views and a phenomenal bathroom. Breakfasts were great

Room Tip: Pay the little extra for a deluxe room.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 2, 2013
Dear Guest,

We are very pleased to receive your comments about the stay at Porto Palácio Congress Hotel & SPA.

Our deluxe rooms and the VIP Lounge are definitly some of our most unique facilities and comments like the ones you made make us believe that our daily accomplishments are worthwhile.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, UK
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed September 29, 2013

This was a 36-hour, two night business trip, so I didn't see much of the hotel. However, what I did see impressed me: fabulously comfy beds, big rooms, friendly staff, seriously big choice for breakfast, offer of a glass of port on arrival... The hotel felt pretty empty but it may just have been the times I was about. Nip up to the bar on the roof level for amazing views, even if it's just for a coffee.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 2, 2013
Dear Guest. Greeting from Porto!

Thank you very much for your comments on Tripadvisor regarding your short visit to Porto and to Porto Palácio Congress Hotel & SPA.

We are very glad to know you enjoyed our rooms and breakfast, welcome and friendliness of our staff.

Our VIP Lounge is really the ideal place for having a coffee or a drink with an unforgetable view over Porto city.

We hope to welcome you again soon at Hotel Porto Palácio, if not for business for leisure and with more time!

Best Regards,
Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Porto Palacio Congress Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Porto Palacio Congress Hotel & Spa

Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#10 Luxury Hotel in Porto
#21 Romantic Hotel in Porto
Price Range (Based on Average Rates): $
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Despegar.com, TripOnline SA, Odigeo and Tingo so you can book your Porto Palacio Congress Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Porto Palacio Congress Hotel And Spa
Porto Palacio Congress Hotel Porto

Owners: What's your side of the story?

If you own or manage Porto Palacio Congress Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.