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“Porto Palacio” 3 of 5 stars
Review of Porto Palacio Congress Hotel & Spa

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Porto Palacio Congress Hotel & Spa
5.0 of 5 Hotel   |   Avenida Boavista 1269, Porto 4100-130, Portugal   |  
Hotel amenities
Ranked #14 of 89 Hotels in Porto
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Porto Palacio”
3 of 5 stars Reviewed October 13, 2013

Good value at weekends but air conditioning did not work for two nights when it was unbearably hot. Reported first night and told it had been rectified but was not. Reported again and third night was fine but no apology or explanation as to reason it could not be made to work.

Roof terrace a big bonus especially at happy hour.

Room Tip: Check a/c is working
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest, greetings from Porto!

We appreciatte you sending us your feedback about your stay at Porto Palácio Congress Hotel & SPA.

Please accept our sincerest apologies regarding the situation with your in room air conditioning.

We have already taken the necessary measures to avoid this happening again.

We hope that you give us the opportunity to serve you better in a near future and that you can enjoy again the place you liked the most, our unique rooftop VIP Lounge.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 13, 2013

Very friendly and helpful staff. Room was large and very comfortable with views of the city. The rooftop bar is a must around sunset. Great restaurant with excellent service. We wished we had booked to stay for longer as had a great time here. The hop on hop off bus stop is directly across the road which we used to tour the city.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 24, 2013
Dear Guest,

Thank you for your great review on Tripadvisor regarding your recent stay at Porto Palácio Congress Hotel & SPA.

We are very glad to feel that our service is recognized and that we leave you with the wish to come back for more time.

We hope to welcome you again soon at Hotel Porto Palacio.

Best Regards,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 1, 2013

Was only here for two nights, but have to say that the staff were superb. Managed to have a drink on the rooftop bar on both nights and can definitely recommend heading up for a snack as well as the amazing views.

My room was a deluxe room on the 17th floor. It was very spacious, great views and a phenomenal bathroom. Breakfasts were great

Room Tip: Pay the little extra for a deluxe room.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 2, 2013
Dear Guest,

We are very pleased to receive your comments about the stay at Porto Palácio Congress Hotel & SPA.

Our deluxe rooms and the VIP Lounge are definitly some of our most unique facilities and comments like the ones you made make us believe that our daily accomplishments are worthwhile.

We hope it will not be long before we have the pleasure of welcoming you once again at our Hotel, and remain at your entire disposal.


Yours Sincerely,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, UK
Top Contributor
101 reviews 101 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed September 29, 2013

This was a 36-hour, two night business trip, so I didn't see much of the hotel. However, what I did see impressed me: fabulously comfy beds, big rooms, friendly staff, seriously big choice for breakfast, offer of a glass of port on arrival... The hotel felt pretty empty but it may just have been the times I was about. Nip up to the bar on the roof level for amazing views, even if it's just for a coffee.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, October 2, 2013
Dear Guest. Greeting from Porto!

Thank you very much for your comments on Tripadvisor regarding your short visit to Porto and to Porto Palácio Congress Hotel & SPA.

We are very glad to know you enjoyed our rooms and breakfast, welcome and friendliness of our staff.

Our VIP Lounge is really the ideal place for having a coffee or a drink with an unforgetable view over Porto city.

We hope to welcome you again soon at Hotel Porto Palácio, if not for business for leisure and with more time!

Best Regards,
Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
144 reviews 144 reviews
60 hotel reviews
Reviews in 54 cities Reviews in 54 cities
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed August 29, 2013

Now i'm not usually a writer of bad reviews because i put in the spadework beforehand to make sure i am staying somewhere i would like to send my clients.

Started badly....i asked for 2 high rooms to make the most of the view down to the Atlantic. Even though the Hotel was obviously empty....we got the 3rd floor ! Then it was down to the pool because it closed early on a s=Sunday and we were also apparently only allowed a 1.5 hr use anyway. The pool on ALL the marketing is not the pool mere customers to a 5* hotel get allocated. The pool is what you get at the Holiday Inn Leicester...without the shampoo and conditioner in the changing rooms. The pool in the advertising costs 15 euros more. Please also don't forget to bring a swimming cap...3 euros extra . There was also a weird pool in the "free" area but you had to buy a token to use it....you can guess that we didn't !!!

All the above was bought to the attention of the acting manager and she shrugged...and didn't seem to bothered. Maybe her manager might be bothered when my football groups go elsewhere....to ignore clients when you are in such a business is nothing but deplorable.

All this is a bit of a shame as the rooms are definatly of 5 star quality...although the hotels location is a little far out.

If you are goping to stay here....bring plenty of extra euros and don't expect a decent response if there is a problem. You have been warned !

Room Tip: Try and get a high room...although they try to keep people as low as possible due to blocking off mi...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, September 2, 2013
Dear Guest,

Thank you for your stay at Porto Palácio Congress Hotel & SPA during the last weekend.

We would like to inform that we have taken notice of your disappointment regarding the room floor that was given you, as well as, the conditions to use the Solinca Health & Fitness Club and the way it is promoted to our guests.

We would like to apologise for the discomfort these situations caused you during your stay.

As our duty manager expressed you personally, we are really sorry that this experience did not meet your expectations, so please allow us to express again our sincerest apologies.

At Porto Palacio Congress Hotel & Spa, member of The Leading Hotels of the World, we continuously strive to meet your needs therefore your feedback is very important to us.

Please rest assured that we already took the appropriate measures to address the problem and prevent any future occurrences.
We will try to contact you on the phone to receive your suggestions with more detail.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.


Yours Sincerely,

Eugénia Queirós
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thessaloniki, Greece
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2013

We spent three nights at Porto Palacio and we were very happy with our choice. We had an executive room on the 8th floor with nice view. The room was spacious. The breakfast very good with lots of choices and good quality. All the staff was very very kind. Nice roof bar

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, August 27, 2013
Dear Guest,

It is indeed very rewarding to receive Guests like yourself, who take the time to convey their opinion about us.

Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service.

Looking forward to be welcoming you back at the Porto Palacio Congress Hotel & Spa.

Sincerily,

Eugénia Queirós
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Towcester
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 7, 2013

We arrived fairly late in the evening - and appreciated the friendly and helpful check in. We were given two glasses of port and some information about places to visit during our stay. We were shown to our (executive double) room, on the fifth floor, so not much of a view, but pleasant all the same. Great touches in the rooms - an umbrella (not needed!), very large bath towels, a decent shaving/magnifying mirror for make up (oh why don't all hotels do this!) with the hairdryer by a big mirror - and a separate loo/bidet/hand basin. Really well thought out. Comfortable bed and pillows and lovely soft linen. The top floor bar has lovely views and very helpful bar staff. Breakfast wasn't included in our deal, but was good value at 15 euros and again friendly attentive staff. The restaurant where breakfast is served is a bit 'conference hotel', but that's fair enough. The rate for the room was excellent, I guess it's out of the conference season, so we paid 210 euro for three nights. Unbeatable value. The hotel is an easy walk from Casa di Musica metro and there are plenty of places for breakfast near to the hotel if you only want a coffee and croissant. We didn't use the spa as we had so many other things to do and see. All in all a very pleasant stay and we would recommend it.

Room Tip: Higher floors have best views
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPHOTEL, Gerente geral at Porto Palacio Congress Hotel & Spa, responded to this review, August 8, 2013
Dear Guest, greetings from sunny Porto!
We thank you for the kind review on Tripadvisor regarding your stay at Porto Palacio Congress Hotel & SPA.
It is very rewarding to know that you have enjoyed your time with us and that you found our rooms excellent.
We also appreciatte your comments regarding the friendliness of our breakfast and front office staff.
Hoping to welcome you back soon again at Hotel Porto Palácio.
Best Regards,
Eugenia Queiros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Palacio Congress Hotel & Spa

Address: Avenida Boavista 1269, Porto 4100-130, Portugal
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Porto
#4 Business Hotel in Porto
#10 Luxury Hotel in Porto
#20 Romantic Hotel in Porto
Price Range (Based on Average Rates): $
Hotel Class:5 star — Porto Palacio Congress Hotel & Spa 5*
Number of rooms: 251
Official Description (provided by the hotel):
High-rise Hotel in city center; 5 minutes from Palacio de Cristal Exhibition Center; 10 minutes from Exponor Exhibition Center. ... more   less 
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Also Known As:
Porto Palacio Congress Hotel And Spa
Porto Palacio Congress Hotel Porto

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