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“Update from My Original Review” 5 of 5 stars
Review of InterContinental Porto Palacio das Cardosas

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InterContinental Porto Palacio das Cardosas
5.0 of 5 Hotel   |   Praca Liberdade 25, Porto 4000-322, Portugal   |  
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Ranked #1 of 91 Hotels in Porto
Miami, Florida
Top Contributor
93 reviews 93 reviews
22 hotel reviews
Reviews in 46 cities Reviews in 46 cities
207 helpful votes 207 helpful votes
“Update from My Original Review”
5 of 5 stars Reviewed July 16, 2014

This is by far the best selection if you wish to stay at a centrally located hotel with excellent service and room accommodations. Located on the Praça de Liberdade. Street side rooms offer an excellent view over the entire square. We never had any problems with street noise. The hotel took great care in modernizing the bathrooms. More appropriate placement of main mirror lights to prevent dark spots and choice of LED instead of the heat producing halogen would have been a better choice. Breakfast was satisfactory with nothing really outstanding offered. A better choice would be one of many coffee pastry shops within a block or two. All personnel are professionally trained from housekeeping to their concierge. They try to make your stay the best.

The reason for four stars instead of five should in no way stop someone from staying at the InterContinental but one of their internal quality control program. I had left a personal item in the room and emailed them and the manager with no response. I subsequently filled out their email survey form with the information provided and for them to respond to me. Again, no response. If a hotel chain the size of InterContinental can’t respond to their own survey than how do they expect to improve for more serious flaws in their service suffered by other guests. This then becomes an opportunity for this hotel to having increasing number of problems that could be solved but don’t.

Update

After posting this review with no further solicitation I received an email response to my lost item. They did have it and I already have my favorite belt.

This is what customer service and follow up is all about. Yes, it now deserves five stars and a definite recommendation as your choice in Porto.

Room Tip: High floors on the street side.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto Palacio das Cardosas, responded to this review, July 19, 2014
Dear Mr Cozysdad,

Thank you for taking the time to review your last stay in our Hotel and for giving us back our fifth star!
I’m delighted to see you have enjoyed your stay and you have received your favourite belt back.

All our team is looking forward to open, once again the doors of your “home” at Porto city.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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855 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Tiburon, California
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed July 16, 2014

We were guests in this wonderful hotel in May, 2014. The hotel actually began its wonderful service to us *before* we arrived by the concierge's personal email to us asking how he could arrange dining, excursions, etc. for our stay. From the moment we walked inside, we were made to feel as if our stay was important to the staff. Our room was lovely and large. This old palace was completely rebuilt inside before opening a few years ago, with only the facade of the original palace left intact. Thus, large and wonderfully appointed bathrooms and rooms; state of the art electronics and wifi, etc. Bed was very comfortable and the double paned windows and french balcony doors ensured a quite night's sleep despite the view of the avenida liberdade.

The hotel concierge went way above and beyond to arrange a tour of the Douro wine region by private car with short notice for us. We loved the tour and were very appreciative that he would make so many calls and work so hard to ensure that we could take this private tour when we had not given him enough notice.

The breakfast buffet is wonderful. We dined at the hotel one night and had a fabulous meal. The bartender in the bar was very knowledgeable about Spanish wines and ensured we got to experience the local wines with his helpful input.

The cost of this hotel including breakfast is a true bargain compared to many European cities, but Portugal isn't Paris....that said, Porto was a beautiful town in a beautiful and friendly country and I would highly recommend that anyone visiting this area choose this hotel. Food, service, comfort and perfect location for exploring all that Porto has to offer.

Room Tip: Get a superior room with a view of the square.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto Palacio das Cardosas, responded to this review, July 19, 2014
Dear Mrs Deborah L,

Thank you for sharing your memorable experience about the InterContinental Porto Palacio das Cardosas, during your visit to Porto city.
There aren’t enough words to thank you for the kind post on TripAdvisor regarding our Hotel and above all your kindest words about our Team, they will be delighted to acknowledge your feedback about their work.

I hope we may have the opportunity to welcome you back, who knows in a special date or anniversary.
Once again, thank you.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
122 reviews 122 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
216 helpful votes 216 helpful votes
5 of 5 stars Reviewed July 15, 2014

We arrived by car and actually missed the hotel first time around as so much was going on at the time of our arrival. The universities were all celebrating their end of year and was getting ready for their annual parade. We were lucky to have arrived earlier than the required check-in or we would have never gotten into the hotel, as it is situated in the main part of town. (excellent location). The concierge, Roberto was excellent throughout our stay. He gave us great information on what to see and always greeted us by name as we walked pass his desk even when he was busy with other guests. Michael at the restaurant was also a huge asset to this hotel; so very friendly and helpful. To be trueful, all of the staff were friendly and treated us well. As mentioned, we arrived early and our room was not quite ready for us and we appreciated the receptionist taking us to the bar to receive a complimentary port while we waited a short time for our room. Our room overlooked the main street - where we could see the festivities of the students and hear them but that did not worry us at all. They finished up around midnight and it was great to watch them enjoy themselves anyway. The room was of a large size, especially the bathroom. All of the amentities were of high standard. The rooms curtains were thick and dark and blocked out the outside light totally. We had dinner and breakfast in the hotels restaurant and were extremely pleased on both occassions. Check out was smooth and our car did not take long to get when we were leaving.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed July 13, 2014

We stayed in the Intercontinental in Porto for five nights recently. We arrived somewhat before normal check in and we were given an upgrade to a suite. The suite itself was beautifully appointed, quiet and wonderful in all respects. The hotel staff was very attentive throughout our stay, and we returned to our room on one night to find chocolates, and on another to find a half bottle of port wine. This is a very special hotel, and we think that it is one of the very best in the world. Porto is wonderful, and this is the place to stay if you visit this magical city.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto Palacio das Cardosas, responded to this review, July 14, 2014
Dear Mrs Caroline-LosAngeles1,

Thank you for choosing the InterContinental Porto Palacio das Cardosas during your visit to Porto city.
I’m delighted to know you have enjoyed your upgrade to a Duplex Suite during your early check-in and our VIP treat for long stay reservations.
All our Team would like to thank your kind words about their service and for electing us one of the very best Hotels in the world.

We are looking forward to welcome you back in a near future.
Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 13, 2014

this is a fantastic hotel, located just in the centre of many attractions, and next to the train station. their staffs are friendly and helpful, perfect room for 2 and amazingly delicious breakfast buffect! I would definitely come back the next time.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto Palacio das Cardosas, responded to this review, July 19, 2014
Dear Mr/Mrs Agnesli,

Thank you for taking part of your precious time to share your experience at the InterContinental Porto Palacio das Cardosas.
I’m delighted to acknowledge the Hotel location was suitable during your visit to Porto city and that our staff stood out during your stay.
We hope your next visit it’s in a nearest future.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Top Contributor
209 reviews 209 reviews
52 hotel reviews
Reviews in 70 cities Reviews in 70 cities
299 helpful votes 299 helpful votes
5 of 5 stars Reviewed July 11, 2014

Outstanding hotel, in every way. As an Ambassador, I requested and received and upgrade to an awesome "duplex suite". The staff was perhaps the best that I have ever experienced. The central location can't be beat. My very highest recommendation.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrancelinaAmaral, Director of Operations at InterContinental Porto Palacio das Cardosas, responded to this review, July 19, 2014
Dear Mr KAP,

Thank you for choosing the InterContinental Porto and for your loyalty to the Brand.
I’m delighted to see the Ambassador benefit were deliver and you have enjoyed your upgrade and our Hotel.
All our Team will be very happy to acknowledge your kind words and to see their service stood out and they helped to deliver a memorable experience during your visit to Porto city. Thank you for recommending our Hotel.
We are looking forward to open, once again, the doors of your “home” at Porto city.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, England
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 11, 2014

What a lovely hotel! Situated so conveniently for all the sights of Porto - we were given a very comfortable room overlooking the main square, a beautiful sight to open the curtains to in the mornings. No problems with external noises at all, and the curtains were so effective that we overslept on a couple of occasions as the room was still dark at 9 am. The bed was so comfortable it was like sleeping on a cloud!

All the public areas of the hotel are very attractive, the whole place is spotlessly clean and well maintained and the staff are super-helpful. We ate in the bar a couple of times and enjoyed our fairly-priced meals immensely. The breakfast buffet offers an ample variety of foods and breakfast hours are until 10.30 am - perfect if you are on a relaxing break.

Minor niggles were that the room was a little too dark at times, the fact that the shampoo bottle falls through the slats of the holder in the shower and the lack of any outside space in which to sit and relax - but these really are very minor criticisms.

Porto is an excellent venue for a short break weekend, with lots to see and do. I'm sure that we will return one day, and when we do it will be to the InterContinental Hotel again!

Room Tip: Rooms at the front of the hotel have the best views.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Porto Palacio das Cardosas

Address: Praca Liberdade 25, Porto 4000-322, Portugal
Phone Number:
Location: Portugal > Northern Portugal > Porto District > Porto
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Porto
#1 Business Hotel in Porto
#1 Luxury Hotel in Porto
#1 Spa Hotel in Porto
#2 Family Hotel in Porto
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Porto Palacio das Cardosas 5*
Number of rooms: 105
Official Description (provided by the hotel):
HISTORICAL PALACE AT THE HEART OF THE CITY CENTRE. Located in the heart of the Historical Centre, classified as World Heritage by UNESCO, the InterContinental Porto - Palacio das Cardosas is the result of a careful renovation of a palace dated from the end of the 18th century. The Hotel is located in Oporto’s main city square, the Praça da Liberdade,within walking distance from all the major cultural highlights,trendy shops, bars and restaurants. The Hotel comprises 105 spacious rooms and suites, the Astoria Restaurant, Cardosas Bar, meeting and banqueting rooms, as well as a Wellness Centre. ... more   less 
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Also Known As:
Intercontinental Porto Palacio Das Cardosas Hotel Porto

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