The hotel was overbooked because they FORGOT to charge paper and ink in their fax machine so they didn't receive our booking made 4 days before the arrival date. It's unbelievable and unacceptable! we checked in before a couple(last room available) and even if we showed them our reservation we treated us like 2nd hand customers and they preferred to wait for another customers instead of us!!!
We arrived at 9 pm and we had to press them to arrange another accommodation, they SENT us far away from the area we choose. The woman at the front office said us that it was already happened, when they think to decide to change the reservation system??? (they didn't receive reservation directly, but from an external agency that send the reservation by fax). So take care if you decide to booking in that hotel!
- Official Description (provided by the hotel):
- Residencial Monte Carlo is the result of an effort to provide Porto city with a tourist accommodation that harmonized comfort, quality and affordable prices. Occupying a centenary building in the centre of Porto, it was completely renovated and equipped in 2009 and today is a perfect combination of history and modernity. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Tingo, Budget Places, HostelBookers and Asiatravel.com Holdings so you can book your Residencial Monte Carlo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.