I was the one who messed up the booking - not them, so you can imagine their surprise at our arrival at 10.30 at night a day early. I logged onto a free WiFi near the train station on our arrival in Porto, quickly banged out a booking before the time ran out and then made our way there.
They were fully booked but found us a room taken out of service for a minor defect, that got us a bed for the night, we were moved into our new room as soon as one became vacant and was cleaned - 9 am.
All the staff were professional - very happy.
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