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“Excellent choice” 5 of 5 stars
Review of Pestana Porto Santo All Inclusive & Spa Beach Resort

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Pestana Porto Santo All Inclusive & Spa Beach Resort
5.0 of 5 Resort (All-Inclusive)   |   Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-015, Portugal   |  
Hotel amenities
Manchester
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
41 helpful votes 41 helpful votes
“Excellent choice”
5 of 5 stars Reviewed September 25, 2012

This hotel is fantastic, please ignore any previous reviews that may put you off.

The location, staff, grounds, beach and Porto Santo small town is beautiful. This is the most relaxing holiday we have had. The rooms are fantastic and we got upgraded to a suite, we received champagne and chocolates for our wedding anniversary which again was a lovely touch.

I am not going into too much details as the previous reviews have done this explaining how fab the hotel is. I do agree the evening entertainment does need looking into, although those young people work so hard.

We spoke to Joao the General Manager who is a lovely person and so proud of what they have and also his hard working staff, the management at this hotel is very hands on which is good to see.

Mario the rep is also excellent, hope Thomson keep him there.

We will definitely be returning to this hotel and felt we were in heaven - stunning.

Once gain thank you Joao.

Room Tip: All rooms are fantastic.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 26, 2012
Dear Mrs Mandy,

Thank you very much for visiting Pestana Porto Santo Beach Resort & Spa and for taking the time to post your review. It is of the highest importance for us and future travellers.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Personally thank you for your very kind words.

Looking forward to welcome you soon.

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (355)
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English first
Barnsley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 25, 2012

I can honestly say that this holiday exceeded our expectations, which were already very high. We were upgraded to a suite overlooking the gardens which was very spacious and kept spotlessly clean throughout the 2 weeks we were there. Cannot fault anything and agree with most of the favourable comments made by others. How anyone can find fault I do not know! The beach is one of the best we have seen and so quiet. (Just hope it stays that way). Must make a special mention about the staff who were all so friendly and helpful even though they worked long hours. We ate in the pizzeria a few times which was lovely and made a nice change from the self service meals. We also had a meal in the Mediterranean Restaurant where the food and service were exceptional and well worth the extra 17.50 euro each. We would recommend the jeep tour as it the best way to see this small island and get some insight into the geology and local customs. So glad we stumbled upon this hotel while searching for our holiday this year.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 26, 2012
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 25, 2012

In my view this resort raises the bar in terms of quality, value and choice. The hotel is about mid-way down a 9.5km-long beach, which is pretty much the main attraction. Daily walks to Vila Balheira (about 4km) or Calhetas (about 5km) are easiest late afternoon when the tide is out and the sand is firmer. To reiterate what most others have written, the hotel staff are friendly, polite and efficient and the hotel rooms are spacious, clean and comfortable. The choice of food and drink is very broad and, being all-inclusive, available pretty much all day.

The hotel animation team are great fun and their lunch-time cocktail games / dances bring a smile, particularly with guests joining in who have spent the morning doing a bar crawl. The evening shows are also a blast, though given that this is Porto Santo, don't expect Coldplay - the musical style is predominantly Brazilian. We'll be singing Tchu Tcha Tcha (Joao Lucas) all winter to keep our spirits up!

Some suggestions if you are planning to go:
- For an early morning cuppa, take a kettle and some skinny lattes!
- There are a few mosquitos, so take some insect repellent
- Wear in your flip-flops (or take some plasters) if planning lots of walks
- Go on Mario & Andrew's ramble to Vila Baleira on the Tuesday (great double act)
- Book the jeep tour - takes 3hours, covers the whole island including some unique geology

Many thanks to all at Thomson and Pestana Porto Santo! We've already booked for next June!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 26, 2012
Dear Guest,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive constructive feedback.

Thank you for booking your next holidays for June 2013, please let me know them when you come.

I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in Porto Santo,

João Martins
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 24, 2012

Just had 2 weeks at Pestana. It was everything we hoped it would be. The rooms were spotlessly clean and the lass that cleaned it a real gem. We went at various times to breakfast and dinner and never had to queue for a table and always had one on the terrace. The food was always hot,a good choice and well presented.Do try the steak sandwich in the snackbar, delicious.
The staff were lovelly and very friendly and really looked after us. Overall, a great holiday.

Room Tip: Block 9 was very quite, away from main area.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 25, 2012
Dear Customer,

We appreciate your comments regarding your stay at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback, Thank you.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

Looking forward to welcome you in "The Golden Island of Porto Santo" in a near future,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 24, 2012

We stayed in the resort of Porto Santo 7 years ago and promised ourselves we would go back. We discovered that over the past couple of years you can now fly direct to the island and new hotels have been built. The Pestana was all that we expected and more. When we arrived we were told we had been upgraded to a suite which was wonderful and it overlooked the gardens. The staff were so helpful and friendly. The food ,the pools, and the beach just amazing and the weather was perfect. We were so lucky as the week we were there (10-17th Sep) was Columbus festival (He visited the island ) and there was reinactments of his landing on the beach and festivities in the town.WOW. The island is onlysmall so dont expect big shops etc and the airport is very small but thats the attraction.

Room Tip: Probably go for first floor unlesss you have children. Ther are lifts in all blocks
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 25, 2012
Dear Customer,

We appreciate your comments regarding your visit at Pestana Porto Santo Beach Resort & Spa.

It is always a pleasure to receive positive feedback and we hope to have the opportunity in the near future to welcome you again.

I will share your comments with our team, who I am certain will be encouraged by your remarks.

I would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website

Thank you again for sharing your experience, and we look forward to serving you in the future.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 24, 2012

This was our first family holiday to an all inclusive hotel. I was a little worried, these concerns proved to be totally groundless. The resort was lovely. We all had a very relaxing holiday and would most definitely return in the future. The rooms were spacious, comfortable and clean. The entire complex was beautifully maintained.
As a family (children of 11 and 8) we all found the staff to be friendly, very welcoming and hardworking.
I have already recommended it to friends.

Room Tip: If travelling with more than one child I would suggest a junior suite - 2 bedrooms plus a lounge, ab...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 25, 2012
Dear "Audrey B",

Thank you for visiting the Pestana Porto Santo Beach Resort & Spa, and for taking the time to post your review, which was highly appreciated.

We were all very happy to learn that the hotels services and facilities met your expectations, and that you enjoyed the hotel’s atmosphere and staff courtesy the most. Your kind comments were shared with all the staff members, who were extremely happy to know of your satisfaction.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Snowdonia National Park, United Kingdom
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 24, 2012

I would agree with all the fabulous reviews of this hotel. With a few improvements it could easily achieve 5 star grade. To help the hotel management, I have 3 constructive suggestions for improvements which I would hope they might consider for the future.
1. As many others have stated, the hotel lets itself down with the dining experience. This is because the accommodation is undersized and as such, customers are squashed in like sardines. As a consequence the associated serving counters are also on the minimislistic size. It is obvious from other reviews that this problem causes stress and annoyance to customers. It could easily be rectified if the dining accommodation was enlarged. Shame, as the food itself is very good.
2. A plea for more sunbeds. A simple solution would be to give the ground floor rooms surrounding the central pool and garden areas, their own sunbeds to ease the daily fight for beds.
3. Kids pool area lacks any splash / slide equipment. An upgrading of the wet facilities here for young children is much needed and would be very welcome.

Otherwise a quality hotel - here's hoping someone out there is listening!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martins J, General Manager at Pestana Porto Santo All Inclusive & Spa Beach Resort, responded to this review, September 25, 2012
Dear Customer,

Thank you for visiting Pestana Porto Santo Beach Resort & Spa and for posting your review.

It´s through guest constructive feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Part of the things you mentioned are already planned solutions for 2013.

We would like to take this opportunity to invite you to join our loyalty program Pestana Priority Guest which is available at our website.

It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

Kind regards,

João Martins
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pestana Porto Santo All Inclusive & Spa Beach Resort

Also Known As:
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel
Pestana Porto Santo Beach Resort & Spa - All Inclusive Hotel Porto Santo
Pestana Porto Santo Beach Resort And Spa - All Inclusive
Pestana Hotel Porto Santo
Pestana Resort Porto Santo
Address: Estrada Regional 120 | Sitio do Campo de Baixo, Porto Santo Island 9400-015, Portugal
Location: Portugal > Madeira Islands > Porto Santo Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Porto Santo Island
#1 Luxury Hotel in Porto Santo Island
#1 Romantic Hotel in Porto Santo Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Porto Santo All Inclusive & Spa Beach Resort 5*
Official Description (provided by the hotel):
The Pestana Porto Santo Beach Resort & Spa is located on the fantastic Porto Santo beach , a sandy beach 9 km long, and it is surrounded by a tropical garden of 30,000 m2 and two enormous outdoor pools of a natural style, making it one of the best hotels in Porto Santo. This hotel in Porto Santo operates under an "All Inclusive" regime, making it the ideal location for anyone wishing to spend holidays in Porto Santo without any concerns at all. So, if holidays to you mean time with friends and family, enjoying the sun, the sea and the therapeutic sands of Porto Santo, taking a dive into the pool, exercising in the gymnasium, playing a game of tennis on the multi-purpose court, or simply relaxing in the spa, then the Pestana Porto Santo is the hotel for you. The rooms of the Pestana Porto Santo are decorated in tones of blue and ocean green and include a private balcony. Although it is a hotel with "All Inclusive", it has 3 restaurants that offer a selection of Italian and Madeira cuisine and three enchanting bars, which includes the "Sunset Bar", which has fantastic views over the sea. The concept of this resort in Porto Santo underscores the philosophy of preserving the environment, taking into account the needs of sustainability of the surroundings where it is located. Various solar panels have been installed and the hotel has its own desalinisation plant, which has earned the hotel "The Green Key" certificate for its environmental management. The beach of Ribeiro Salgado, which is a concession of Pestana Porto Santo Beach Resort & Spa, was presented with the Blue Flag by the FEE - Foundation for Environment Education, due to the quality of the water, the information and environmental education, the environmental management, and the safety, services and support infrastructures. The main village, Vila Baleira, is a mere 5 minutes by car from this 5 star hotel, as is the 18-hole golf course, which offers you the unique opportunity of playing on a course designed by the Spanish champion Severiano Ballesteros; all this, with the sea as your horizon. ... more   less 
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