Booked our room with Travel republic, was worried after reading some of the reviews re Travel republic that our room would be there for us when we arrived. I managed to find the email address for the hotel and sent an email asking them to tell me if they had us booked in. I got a quick respond from Rosana who confirmed that yes we had a room book. She was also really helpful with information re the airport bus, which stop to request etc. thanks Rosana.
We caught the airport bus, got a return ticket which cost us E7.50 each. the driver stopped directly outside the hotel for us. Like the previous review we found that we couldn't get in the door (you can only get in that way if you have your hotel room key/card. We walked down the flight of steps, which were quite steep, if you had walking or lifting difficults you would be best to walk down the road. Check in was really easy, reception staff were so helpful and friendly, they checked to see if our room was ready for us (we had arrived nearly 2 hours to early) It wasn't but we only had to wait around 20 minutes and we were in our room.
Our room was in C block, which is nearest to the pool and nearest the sea. We overlooked a piece of land that bananas were been grown, we could see the road from our balancy to that takes you down to the walk into Funchal, very quite and pleasant. Room was lovely, we just a had a double/twin room, but it had a kettle and a fridge for mini bar (nothing in it you had to request any drinks which was great, we don't drink so used it to put our milk in for our early morning cup of tea or coffee. Bathroom was a wet room (geared up for disabled use too) was fine.
We were only booked in for b/b. We found the breakfast fine, plenty of choice, either bacon or sauages on offer each day, fry egg, omelette, pancakes (which I thought were nice). Plenty of cheeses and cold meat, fruit, toast and cereals Orange juice was a bit watery but I have had worse.
We did go for a meal one night at the hotel, we had something from the A la carte menu, it was nice enough, but glad we didn't have to eat in there everynight, did seem very loud and a bit like a canteen, which is fine for breakfast but wouldn't want it every night. Staff work really hard.
We ate at the Mexican resturant and the Fish resturant which was just further down the road from the hotel, especially the Mexican one, staff were lovely in there, The Fish restaurant was quite expensive and the meals were so big!!. But if you look on the window before you go in there is a specials menu. 3 course meal for E14.50. 3 choices, but we had to ask about that, we were only given the main menu. We thought that we would get small portions how wrong we were they too were large, but it was very good.
There are two walks from the hotel, follow the road around and you can walk into Funchal, nice stead walk until the last part and then it can get a bit steep but very pleasant. If you go up to the top road via the door in Block A, go left, pass the large roundabout, carry on for around 30 metres and you see a footpath sign, down a steep slope that then turns into steps. At the bottom of the steps turn right and then take the next left this takes you down to the beach, turn right and you can walk to the next little village which is really quaint. You come to the power station carrying on walking upto the main road and you can see the footpath carrys on to the village. Its the one Winston Churchill used to paint. Little bars down there are really nice, you can catch the bus back to the hotel.
We went on one of the day trips the hotel arranged, think we might have paid more because it was done with the hotel ,but not a lot more, that was a great day, they were there early. We were the only english speaking guests on it, the rest were german but the poor guide, said everything twice, once in german and then again in english, felt really sorry for him. But he did a really good job.
We would definitely recommend this hotel, there wasn't many British guests, mainly germans but that wasn't a problem, found most people were really friendly and we managed to understand each other, sign language and a smile helps. There were 2 german couples staying there that we saw a few times, they ate in the same mexican restaurant, they were lovely
Its a quite hotel, modern, does seem strange for a start being in 3 blocks but we only really used Block C, restaurant, bar, indoor pool etc were all in that block, and we occasionally went to Block B to reception, or to walk up to the top road via block A
Thanks again to the staff, reception, dining room and room attendants, we found you all really helpful and professional in your jobs, you helped to make our holiday great, weather wasn't as good as it could have been but it wasn't a problem. We will be back :)
If you only want a double/twin room Block C is the best, we were overlooking the banana plantation a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.