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“A Golden Stay in the Golden Residence” 4 of 5 stars
Review of Golden Residence Apartment Hotel

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Golden Residence Apartment Hotel
4.0 of 5 Hotel   |   Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal   |  
Hotel amenities
Ranked #23 of 91 hotels in Funchal
Yorkshire
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
“A Golden Stay in the Golden Residence”
4 of 5 stars Reviewed February 12, 2013

This was our first visit to Madeira and we were more than happy with the hotel. We had a room in Block C which had a side sea view and got the sun in the morning. The room was very spacious with a big bathroom and lots of storage. We were handy for the spa, both pools (indoor and outdoor) and the restaurant. We ate in the hotel a few nights - good buffets with plenty of choice and the breakfasts were very good with something for everyone. Our room had a kettle which was a bonus and was spotlessly clean.
The hotel is a long way from the centre of Funchal but there was a frequent and good bus service that stopped just outside the hotel.
The hotel staff were so pleasant and friendly. They were helpful and amenable at all times as were all the Madeiran people we met. The weather was gorgeous after all the snow at home and the flowers on the island are amazing.
We took two island tours with Lido Tours (much cheaper than the ones offered by the hotel) and these were excellent value with knowledgable guides and comfortable vehicles.

I would recommend this hotel to anyone. I would certainly go back if I revisited Madeira.

Room Tip: We found Block C quiet and comfortable with a lovely view.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, February 15, 2013
On my behalf and on behalf of our team of professionals, I thank you for your kind words.
It is a great pleasure for us to know that you have experienced good and relaxing moments at Golden Residence Hotel and in Madeira.

Hopefully we will welcome you back in a near future!
In the meantime we remain with best regards from the sunny Madeira Island,

Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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Garden of England
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 9, 2013

The Golden Residence comes in 3 separate blocks A,B & C. C block houses both outdoor and indoor pools along with spa facilities, hairdresser, restaurant and bar/entertainment area. It is joined to A & B by an underground corridor so no need to get wet if it is raining. Reception is in B block. Our room C0101 was in C block on the same level as the hairdresser, restaurant and bar/entertainment area and outside patio/pool area. Whilst this was very convenient and meant we could pick up the wi fi signal in our room,sadly it also meant that we found it hard to get to sleep before midnight with people making merry out on the patio which was just outside our room. Our room was spacious with large double bed and wet room which would be great for handicapped and comes complete with pull out washing line and a hairdryer (always handy). We also had TV, Free safe, kettle and empty fridge (saved finding a home for all the mini bar stuff we never buy). There is a supermarket 3 minutes walk away so no problem in filling the fridge with things you do want. The indoor pool is free to use but sauna and steam room are charged if used before 5pm (free after). The indoor pool was a little dark and depressing as it is mostly underground and the Jacuzzi was kept a little on the cool side for our liking. The outdoor pool looked nice but in January we were only going to look! Breakfast had a nice variety but at 11 euros we found it a bit pricey and availed ourselves of supermarket fare. Dinner we also thought expensive and found better deals to be had at the local restaurants. In January there was little entertainment, only a couple singing twice during our 10 day stay. The staff were all very pleasant, helpful and all spoke English. The local bus stops right outside the hotel and offers better value and travel cards for 3//5/7 days than the tour bus which cost 12 euros for 2 days and only goes on a circuit of the area in one direction and finishes at 1700hrs. Car parking in the underground cost 5 euros a day but we managed to find a spot in the street for free.
Happily we did not have any problem with ants like nuzzonick reviewer.

Tip: If you do not want to walk up the hill to the main road, there is a door from A block onto the street that you can access by lift from B block.

Room Tip: I would stay here again but would ask to be away from the area overlooking the pool or in A or B blo...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, February 15, 2013
Thank you for sharing your review with Trip Advisor readers. We are glad to know that you have enjoyed your stay at the Golden Residence Hotel.
Regarding your opinion about our different prices, it is very important for us that you know that our Guest’s opinions are most valued and based on them we can keep our efforts to improve.

We're glad that you enjoyed your holiday and will look forward to seeing you again in a near future.

Kind regards,
Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 24, 2013

We have just arrived back from the hotel and I can not say any bad words about it. Very clean, modern hotel, with an amazing staff. The staff is very helpful, they are nice and they really try to make your stay the best. The hotel has a very nice Spa section, where you can relax. The location is amazing, it is situated on the top of a cliff. The beach is approx 200m. Shops, bars, restaurants are just in a short walk. The bus stops at the front of the hotel and takes 10 min to be in the town center.
I highly recommend this hotel if you would like to relax and enjoy all the beauties of the island.

Room Tip: Rooms are very nice and modern, we have stayed in a room with side sea view and that was a great cho...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, February 15, 2013
We are sincerely glad to receive your review regarding your stay in our Hotel and are very happy that we had the opportunity to leave you such positive and memorable experience.

Sincerely hoping that you will consider the Golden Residence Hotel for your next holiday, we remain wishing you best regards from the sunny Madeira Island.

Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsbridge, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed for 2 weeks in January in a room in Block C overlooking the pool with great side views of the sea and the hills.The room was clean with plenty of storage space and a kitchen area with a microwave and 2 cooker rings. A good shopping mall within 5 minutes of the hotel with plenty of restaurants in the area. This modern hotel was clean with good indoor facilities. Great pool sauna and spa. The breakfasts were very good and varied and all staff extremely friendly, polite and helpful.We thoroughly enjoyed our stay and would go again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, February 15, 2013
It was a real pleasure to have you as our guest's at the Golden Residence Hotel. Thank you very much for the excellent review about our hotel, facilities and about our team of professionals.

We are very happy to know that we could bring you comfort while with us. The reason we continue improving our services and facilities is to keep being the first choice in our city, and we’ll keep all of our efforts to surpass our guest’s needs to remain your Hotel of choice in Madeira!

Looking forward to welcome you back, we remain with our kindest regards,
Arcília Martin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portstewart
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed January 21, 2013

New, modern hotel set across three blocks leading from the main road down to the sea. We were in a room in the block nearest the sea which housed both pools (indoor and outdoor), the spa, hairdresser and the bar and restaurant. Our room was a great size, with "balcony" - we were ground floor - wet room, TV, safe, tea/coffee facilities and mini bar. Fridge and tea coffee were both empty so we filled them ourselves from the local supermarket. Only problem we encountered was ants, loads of them, but we kept them at bay by not leaving stuff out. We also had a slight issue with getting the safe to work (at a cost of €1.50 per day) but this was resolved quickly by the staff on reception. I used the gym and the indoor pool whilst we were there - both were free, as were the sauna and steam room (only available after 5, but this suited as we were out most the day). There was ample parking on the street nearby which saved us the €5 per day the hotel charged for underground parking. All in all a great time, although wifi throughout the hotel would be good, as it is it's only available in the public areas at the moment. We never used the restaurant, breakfast was available for €11 each but as we are not big eaters we would eat at numerous nearby cafes and pay approx $5 for two toasted cheese & ham sandwiches and two coffees. Location wise, it's a way out of the center of town - we had a car which was handy, but it appeared that the island's bus service was very very good and numerous taxis were on hand should you have wanted them.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 22, 2013
We are sincerely glad to receive your review regarding your recent stay in our Hotel! We were so sorry to hear about the ants you had in your room, we wich you had let us known, we would have gladly solved this inconvenient situation for you promptly.

Please be sure that our main gold is to let our Guests know how special they are to us, and I’m happy that we had the opportunity to leave positive and memorable experiences throughout your stay.

We look forward to welcome you back at the Golden Residence Hotel and remain
with best regards,
Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 19, 2013

We stayed for a week over New Year for our first time in Madeira. We were amazed at the size of the hotel as it stretches over several blocks. We stayed in Block A which was lovely and quiet, and we had a side view of the sea. Personally, I would avoid Block C as many of the rooms overlook the pool bar area which I think may be noisy when it's busy. The hotel room was a really good size with lots of space and a kitchenette. Only thing we missed having in the room was a kettle. The hotel rooms lack personality, with no pictures on the walls, but other than that, we had no complaints. The staff were very helpful, particularly on reception. Only negative for us was the poor standard of food in the restaurant. Lovely restaurants close by though, so not really a problem. If you are doing any tours, don't use the Madeira Blue Sun company. They were very unprofessional and always late for pick up.

Room Tip: Block A is nice and quiet
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 22, 2013
Thank you for sharing your review with Trip Advisor readers. We are glad to know that you have enjoyed your stay at the Golden Residence Hotel.

Regarding your opinion about our Restaurant, it is very important for us that you know that our Guest’s opinions are most valued and based on them we can keep our efforts to improve.

We're glad that you enjoyed your holiday and will look forward to seeing you again in a near future.

Kind regards from the sunny Madeira Island,
Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 6, 2013

we stayed over New year (great Fireworks!!) our room was a good size nice kingsize bed plenty of storage space,with safe (extra charge) kettle, hairdryer etc not sure about the wet room but thats just a personel thing but all clean and tidy as were all public areas and nice indoor/outdoor pools. All staff friendly and nothing was to much trouble. Breakfast was nice with plenty of choice . Hotel enjoys good location on cliff with nice views across sea and beach, its a bit of a wallk to Funchal (took us about an hour) but its very pleasent along the prom there is also a very good public tranport to town with stops right outside hotel.
we had a great stay and would not hesitate to use again

Edd

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 22, 2013
We are sincerely glad to receive your review regarding your recent stay in our Hotel!
Our main gold is to let our Guests know how special they are to us, and I´m happy that we had the opportunity to leave you this positive and memorable experience. We look forward to welcoming you back at Golden Residence Hotel soon!

Kind regards,
Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Golden Residence Apartment Hotel

Address: Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Funchal
#22 Luxury Hotel in Funchal
#23 Top resorts Hotel in Funchal
#24 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Residence Apartment Hotel 4*
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Also Known As:
Golden Residence Apartment Funchal
Hotel Golden Residence Apartment
Golden Residence Apartment Hotel Madeira/Funchal

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