I chose this hotel after many hours of researching. The main purpose of the trip was to see the New Year fireworks and although it is slightly too far out to view the fireworks, the hotel do a trip to the centre costing 10 euros per person return. There were a few hotels on my list and the main reason I chose this hotel is because Rosana took the time to reply back to my emails whereas other hotels such as Alto Lido never came back to me. It wasn't a problem that the hotel was in different blocks as they were connected by an underground walkway if it was too cold to cross the road with our 8 month old baby. The other reasons for choosing the hotel were because it had an indoor pool, it was minutes away by foot to a large shopping mall, the floors in the room were wooden so easy to disinfect to allow baby to crawl, the airport bus and other buses stop right outside the hotel, Internet was free ( though very poor quality), it had a good breakfast buffet, they provided a baby bath as well as crib for the baby and on hotels.com ( where I normally book all my hotels), it was the best value for money. If I had to point out the negatives, they would be that the toiletries provided are extremely minimal, the hotel is just a little too far out from the centre to walk with a pushchair, the Internet connection though free, was very poor, although the rooms were well decorated in a contemporary style, the wetroom style bathroom really let it down as the black floor gave the impression that the bathroom was not as clean as it could be. A lighter coloured floor would have made all the difference. Also at breakfast, there was orange squash rather than fresh juice. Aside from these minor criticisms, I would recommend this hotel to others, especially to families. I would also agree with the other reviewers that the staff on the whole are all very friendly and helpful.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 22, 2013
Thank you very much for your comments regarding your stay in our Hotel!
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We are very happy to know that we could bring you comfort while with us. The reason we continue improving our services and facilities is to keep being the first choice in our city, and we´ll keep all of our efforts to surpass our guests needs to remain your Hotel of choice in Madeira!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.