We stayed for a week over New Year for our first time in Madeira. We were amazed at the size of the hotel as it stretches over several blocks. We stayed in Block A which was lovely and quiet, and we had a side view of the sea. Personally, I would avoid Block C as many of the rooms overlook the pool bar area which I think may be noisy when it's busy. The hotel room was a really good size with lots of space and a kitchenette. Only thing we missed having in the room was a kettle. The hotel rooms lack personality, with no pictures on the walls, but other than that, we had no complaints. The staff were very helpful, particularly on reception. Only negative for us was the poor standard of food in the restaurant. Lovely restaurants close by though, so not really a problem. If you are doing any tours, don't use the Madeira Blue Sun company. They were very unprofessional and always late for pick up.

we stayed over New year (great Fireworks!!) our room was a good size nice kingsize bed plenty of storage space,with safe (extra charge) kettle, hairdryer etc not sure about the wet room but thats just a personel thing but all clean and tidy as were all public areas and nice indoor/outdoor pools. All staff friendly and nothing was to much trouble. Breakfast was nice with plenty of choice . Hotel enjoys good location on cliff with nice views across sea and beach, its a bit of a wallk to Funchal (took us about an hour) but its very pleasent along the prom there is also a very good public tranport to town with stops right outside hotel.
we had a great stay and would not hesitate to use again

Edd

I chose this hotel after many hours of researching. The main purpose of the trip was to see the New Year fireworks and although it is slightly too far out to view the fireworks, the hotel do a trip to the centre costing 10 euros per person return. There were a few hotels on my list and the main reason I chose this hotel is because Rosana took the time to reply back to my emails whereas other hotels such as Alto Lido never came back to me. It wasn't a problem that the hotel was in different blocks as they were connected by an underground walkway if it was too cold to cross the road with our 8 month old baby. The other reasons for choosing the hotel were because it had an indoor pool, it was minutes away by foot to a large shopping mall, the floors in the room were wooden so easy to disinfect to allow baby to crawl, the airport bus and other buses stop right outside the hotel, Internet was free ( though very poor quality), it had a good breakfast buffet, they provided a baby bath as well as crib for the baby and on hotels.com ( where I normally book all my hotels), it was the best value for money. If I had to point out the negatives, they would be that the toiletries provided are extremely minimal, the hotel is just a little too far out from the centre to walk with a pushchair, the Internet connection though free, was very poor, although the rooms were well decorated in a contemporary style, the wetroom style bathroom really let it down as the black floor gave the impression that the bathroom was not as clean as it could be. A lighter coloured floor would have made all the difference. Also at breakfast, there was orange squash rather than fresh juice. Aside from these minor criticisms, I would recommend this hotel to others, especially to families. I would also agree with the other reviewers that the staff on the whole are all very friendly and helpful.

We stayed at this hotel for Christmas week on a BB basis. This was the first time we had been away for Christmas and was not disappointed. Nothing was too much trouble for the staff. The rooms were really clean. The breakfast was buffet style with plenty of it and varied in choice. The hotel is situated just outside the main town with a regular bus service just outside the door. Would definitely recommend and hope to return.