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“Great hotel for families but not for business” 4 of 5 stars
Review of Golden Residence Apartment Hotel

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Golden Residence Apartment Hotel
4.0 of 5 Hotel   |   Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal   |  
Hotel amenities
Ranked #24 of 91 hotels in Funchal
Weybridge, United Kingdom
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
145 helpful votes 145 helpful votes
“Great hotel for families but not for business”
4 of 5 stars Reviewed January 3, 2013

I chose this hotel after many hours of researching. The main purpose of the trip was to see the New Year fireworks and although it is slightly too far out to view the fireworks, the hotel do a trip to the centre costing 10 euros per person return. There were a few hotels on my list and the main reason I chose this hotel is because Rosana took the time to reply back to my emails whereas other hotels such as Alto Lido never came back to me. It wasn't a problem that the hotel was in different blocks as they were connected by an underground walkway if it was too cold to cross the road with our 8 month old baby. The other reasons for choosing the hotel were because it had an indoor pool, it was minutes away by foot to a large shopping mall, the floors in the room were wooden so easy to disinfect to allow baby to crawl, the airport bus and other buses stop right outside the hotel, Internet was free ( though very poor quality), it had a good breakfast buffet, they provided a baby bath as well as crib for the baby and on hotels.com ( where I normally book all my hotels), it was the best value for money. If I had to point out the negatives, they would be that the toiletries provided are extremely minimal, the hotel is just a little too far out from the centre to walk with a pushchair, the Internet connection though free, was very poor, although the rooms were well decorated in a contemporary style, the wetroom style bathroom really let it down as the black floor gave the impression that the bathroom was not as clean as it could be. A lighter coloured floor would have made all the difference. Also at breakfast, there was orange squash rather than fresh juice. Aside from these minor criticisms, I would recommend this hotel to others, especially to families. I would also agree with the other reviewers that the staff on the whole are all very friendly and helpful.

Room Tip: Decide whether you would prefer an apartment or hotel room. Our apartment was in block A so not in t...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 22, 2013
Thank you very much for your comments regarding your stay in our Hotel!
We are very happy to know that we could bring you comfort while with us. The reason we continue improving our services and facilities is to keep being the first choice in our city, and we´ll keep all of our efforts to surpass our guests needs to remain your Hotel of choice in Madeira!

Best regards,
Arcília Martin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Kent UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 2, 2013

We stayed at this hotel for Christmas week on a BB basis. This was the first time we had been away for Christmas and was not disappointed. Nothing was too much trouble for the staff. The rooms were really clean. The breakfast was buffet style with plenty of it and varied in choice. The hotel is situated just outside the main town with a regular bus service just outside the door. Would definitely recommend and hope to return.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 3, 2013
We are sincerely glad to receive your review regarding your recent stay in our Hotel and are happy that we had the opportunity to leave you this positive and memorable experience.

Sincerely hoping that you consider the Golden Residence Hotel for your next holiday, we remain wishing you and your family all the best for the New Year.

Best regards,
Arcília Martin
Resident Manager
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Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 29, 2012

We stayed for a week this December on a half board basis and booked through Easy Jet holidays. We caught the Airport bus, 7.5 Euros each for the return, and it dropped us on the main road which goes past the upper Building of the hotel.

The food was great and varied and we loved the jacuzzi, sauna and steam room especially after a hard days walking. The pools both indoor and outdoor are also good, as is the gym, which is in another building, but we were lazy.

The staff were pleasant, knowledgeable and very helpful.

This was our first time in Madeira and found it much less "touristy" than e.g. the Canaries.

We would definitely recommend this hotel and Madeira.

Room Tip: We had a room in the same building as the restaurant and liked it.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 2, 2013
Thank you for your kind review of your experience in our Hotel as well as for having shared your review with Trip Advisor readers.

On behalf of the Golden Residence Hotel team, I thank you for your comments and hopefully we will welcome you back in a near future!

In the meantime we remain with best regards from the sunny Madeira Island,

Best regards,
Arcília Martin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South East England
Top Contributor
68 reviews 68 reviews
58 hotel reviews
Reviews in 62 cities Reviews in 62 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed December 17, 2012

We stayed at the Golden Residence Apart Hotel for a week in December, booked through AlphaRooms.com. I chose the hotel for its location and for the consistently good Trip Advisor reviews. We weren’t disappointed.

The hotel includes blocks set north to south two blocks on one side of a small road and lower blocks. Facilities are wide ranging from indoor and outdoor pools, sauna, holistic therapy suite, indoor/outdoor restaurant, large reception area, Wi-Fi in communal areas and use of public computers, book exchange to name the few I can remember. You can walk through the upper blocks using lifts there to the Estrada Monumental where it's a short walk to an indoor shopping mall with supermarket.

For us the location was great, we had hired a car collect and return to the airport as we intended to travel round having seen Funchal itself before. Access to the Rapido 'motorway' is quick and easy due to a new tunnel, (your map/Sat Nav may not show this so ask first if you hire a car). We decided to use the underground hotel car park for security at €5 a night. There are spaces on a nearby road but I wouldn’t recommend it. My only comment about the car park is that the lights are on timed sensors. If you intend to spend time sorting out your car take a torch with you as it is really pitch black on the lower floor. If you don’t have a car, buses stop right outside the hotel. Just to mention there is a brand new road linking the road to Eira do Serrado (don’t take the Curral das Freiras new road) and Pico do Arieiro which won’t be on any maps but has stunning views (and is very steep).

We had a standard twin room in C Block, on the same floor as the main restaurant and bar and outdoor swimming pool. Although it was at the start of the accommodation corridor other then one night it was really quiet. The room was a good size with well fitted shower room with large shower, small kitchen hidden behind cupboard doors with fridge and microwave. (Take a kettle with you). It was beautifully clean and very well maintained. One real annoyance was not the fault of the hotel but apparently a fairly new problem in Madeira – ants. The little b’s would appear in a second if there was anything in the way of food be it wrapping or even soil. The hotel does spray and will spray on request but as the little b’s found their way into the fridge and sealed containers it is a problem. I repeat though that it is not the fault of the hotel in any way, just a warning.

Staff in their entirety were amazing, I don’t think in all the places we have stayed we have had such friendly yet professional and efficient staff. Nothing seems too much trouble, front of house staff are attentive and observant. Reception staff have a wealth of information both about the hotel and area.

We booked half board. Breakfast and dinner are buffet style. Waiting and bar staff are available for table service needs. Because of the time of year the hotel had relatively few guests. We were pleasantly surprised at the range of food on offer at both meals given so few diners. The food was well cooked and well presented. Each night there was a theme for the dinner including South American, Madeiran, and Fish. I had steak a couple of nights and it was so tender and cooked just right.

The hotel aims to be as environmentally responsible as possible.

Would recommend the hotel to anyone.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 2, 2013
It was a real pleasure to have you as our guests at the Golden Residence Hotel.
Thank you for your kind review of your experience in our Hotel!
On behalf of the Golden Residence Hotel team, I thank you for your kind words.
Hopefully we will welcome you back in a near future!

In the meantime we remain with best regards from the sunny Madeira Island,

Kind regards,
Arcilia Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava, Slovakia
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 10, 2012

Hotel is located near the beach Praia Formosa, the largest public, free beach in Madeira. The hotel offers apartments with a side view of the ocean. Golden Residence is divided into 4 blocks of buildings, from A to D. The best suites are, of course, in Block A, which is the outdoor pool. In block B has a restaurant, bar and spa. Block C and D are the most remote, but not worse.
Classic double room is large enough, a bedroom, bathroom, living room and balcony with side views of the Atlantic.
To get to the beach, it is a little tread, but the experience is guaranteed.
Near the hotel is a mall, store, car rental, several restaurants and a bus stop. I recommend their own transportation. For parking in the underground garage to pay € 5 per day.
Hotel is very clean, the staff helpful and friendly. Breakfast at the hotel are very rich and tasty. I recommend Hotel.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 2, 2013
Thank you for your kind review of your experience in our Hotel!
On behalf of the Golden Residence Hotel team, I thank you for your kind words.
Hopefully we will welcome you back in a near future!

In the meantime we remain with best regards from the sunny Madeira Island,

Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2012

Stayed in this hotel in September 2012 and found the experience very enjoyable and relaxing. Everything about the hotel was in the interest of the customer and the staff were very friendly and helpful. Our package included Bed & Breakfast but having eaten a meal there on three of the evenings we would have no problem in booking Half Board if we were to stay in hotel again. The meal could be ordered from an A La Carte menu but they also have a buffet option which most people selected and it was excellent and there were loads of choices with a different theme each evening.
The location was a little bit out from the city centre but the hotel was well served by buses which stopped right outside the front door of the reception.

We would definitely return to this hotel and would have no hesitation in recommending it to other who just want to chill out and relax.

Room Tip: We had a side sea view double room in Section B which opened onto a very quiet side street.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 30, 2012

I stayed in the Golden Residence Apartment Hotel recently and really enjoyed my holiday. I stayed half board and was not disappointed with the meals which were delicious with a great choice and variety of food and fruit served daily. I must mention the soup which was always tasty and delcious my complements to the chef and his dedicated team who were most professional at all times, they went about their tasks quietly and always ensured that the guests were satisfied and their needs met.

The staff at reception were excellent and friendly and most helpful. My rooms were spacious, large bedroom with en-suite, living room with sofa tv and hidden kitchen which I never uses. There was also a balcony with table and chairs. The room was situated on the 4th floor which was non smoking and very quiet,I noticed the sign SILENCE which was displayed just as one exited the lift. I slept so well is was peaceful and relaxing. Most evening I went for a swim in the indoor poor, there was also a jacussi, steam room and sauna.

It was a lovely holiday and I certainly will be returning to this hotel and would highly recomment it..

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Residence Apartment Hotel

Address: Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Funchal
#24 Family Hotel in Funchal
#25 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Residence Apartment Hotel 4*
Reservation Options:
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Also Known As:
Golden Residence Apartment Funchal
Hotel Golden Residence Apartment
Golden Residence Apartment Hotel Madeira/Funchal

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