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“Excellent hotel, great facilities and location” 5 of 5 stars
Review of Golden Residence Apartment Hotel

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Golden Residence Apartment Hotel
4.0 of 5 Hotel   |   Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal   |  
Hotel amenities
Ranked #27 of 90 Hotels in Funchal
South East England
Top Contributor
68 reviews 68 reviews
57 hotel reviews
Reviews in 61 cities Reviews in 61 cities
85 helpful votes 85 helpful votes
“Excellent hotel, great facilities and location”
5 of 5 stars Reviewed December 17, 2012

We stayed at the Golden Residence Apart Hotel for a week in December, booked through AlphaRooms.com. I chose the hotel for its location and for the consistently good Trip Advisor reviews. We weren’t disappointed.

The hotel includes blocks set north to south two blocks on one side of a small road and lower blocks. Facilities are wide ranging from indoor and outdoor pools, sauna, holistic therapy suite, indoor/outdoor restaurant, large reception area, Wi-Fi in communal areas and use of public computers, book exchange to name the few I can remember. You can walk through the upper blocks using lifts there to the Estrada Monumental where it's a short walk to an indoor shopping mall with supermarket.

For us the location was great, we had hired a car collect and return to the airport as we intended to travel round having seen Funchal itself before. Access to the Rapido 'motorway' is quick and easy due to a new tunnel, (your map/Sat Nav may not show this so ask first if you hire a car). We decided to use the underground hotel car park for security at €5 a night. There are spaces on a nearby road but I wouldn’t recommend it. My only comment about the car park is that the lights are on timed sensors. If you intend to spend time sorting out your car take a torch with you as it is really pitch black on the lower floor. If you don’t have a car, buses stop right outside the hotel. Just to mention there is a brand new road linking the road to Eira do Serrado (don’t take the Curral das Freiras new road) and Pico do Arieiro which won’t be on any maps but has stunning views (and is very steep).

We had a standard twin room in C Block, on the same floor as the main restaurant and bar and outdoor swimming pool. Although it was at the start of the accommodation corridor other then one night it was really quiet. The room was a good size with well fitted shower room with large shower, small kitchen hidden behind cupboard doors with fridge and microwave. (Take a kettle with you). It was beautifully clean and very well maintained. One real annoyance was not the fault of the hotel but apparently a fairly new problem in Madeira – ants. The little b’s would appear in a second if there was anything in the way of food be it wrapping or even soil. The hotel does spray and will spray on request but as the little b’s found their way into the fridge and sealed containers it is a problem. I repeat though that it is not the fault of the hotel in any way, just a warning.

Staff in their entirety were amazing, I don’t think in all the places we have stayed we have had such friendly yet professional and efficient staff. Nothing seems too much trouble, front of house staff are attentive and observant. Reception staff have a wealth of information both about the hotel and area.

We booked half board. Breakfast and dinner are buffet style. Waiting and bar staff are available for table service needs. Because of the time of year the hotel had relatively few guests. We were pleasantly surprised at the range of food on offer at both meals given so few diners. The food was well cooked and well presented. Each night there was a theme for the dinner including South American, Madeiran, and Fish. I had steak a couple of nights and it was so tender and cooked just right.

The hotel aims to be as environmentally responsible as possible.

Would recommend the hotel to anyone.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 2, 2013
It was a real pleasure to have you as our guests at the Golden Residence Hotel.
Thank you for your kind review of your experience in our Hotel!
On behalf of the Golden Residence Hotel team, I thank you for your kind words.
Hopefully we will welcome you back in a near future!

In the meantime we remain with best regards from the sunny Madeira Island,

Kind regards,
Arcilia Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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428 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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English first
Bratislava, Slovakia
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed October 10, 2012

Hotel is located near the beach Praia Formosa, the largest public, free beach in Madeira. The hotel offers apartments with a side view of the ocean. Golden Residence is divided into 4 blocks of buildings, from A to D. The best suites are, of course, in Block A, which is the outdoor pool. In block B has a restaurant, bar and spa. Block C and D are the most remote, but not worse.
Classic double room is large enough, a bedroom, bathroom, living room and balcony with side views of the Atlantic.
To get to the beach, it is a little tread, but the experience is guaranteed.
Near the hotel is a mall, store, car rental, several restaurants and a bus stop. I recommend their own transportation. For parking in the underground garage to pay € 5 per day.
Hotel is very clean, the staff helpful and friendly. Breakfast at the hotel are very rich and tasty. I recommend Hotel.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
arcilia, Manager at Golden Residence Apartment Hotel, responded to this review, January 2, 2013
Thank you for your kind review of your experience in our Hotel!
On behalf of the Golden Residence Hotel team, I thank you for your kind words.
Hopefully we will welcome you back in a near future!

In the meantime we remain with best regards from the sunny Madeira Island,

Arcília Martin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 18, 2012

Stayed in this hotel in September 2012 and found the experience very enjoyable and relaxing. Everything about the hotel was in the interest of the customer and the staff were very friendly and helpful. Our package included Bed & Breakfast but having eaten a meal there on three of the evenings we would have no problem in booking Half Board if we were to stay in hotel again. The meal could be ordered from an A La Carte menu but they also have a buffet option which most people selected and it was excellent and there were loads of choices with a different theme each evening.
The location was a little bit out from the city centre but the hotel was well served by buses which stopped right outside the front door of the reception.

We would definitely return to this hotel and would have no hesitation in recommending it to other who just want to chill out and relax.

Room Tip: We had a side sea view double room in Section B which opened onto a very quiet side street.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 30, 2012

I stayed in the Golden Residence Apartment Hotel recently and really enjoyed my holiday. I stayed half board and was not disappointed with the meals which were delicious with a great choice and variety of food and fruit served daily. I must mention the soup which was always tasty and delcious my complements to the chef and his dedicated team who were most professional at all times, they went about their tasks quietly and always ensured that the guests were satisfied and their needs met.

The staff at reception were excellent and friendly and most helpful. My rooms were spacious, large bedroom with en-suite, living room with sofa tv and hidden kitchen which I never uses. There was also a balcony with table and chairs. The room was situated on the 4th floor which was non smoking and very quiet,I noticed the sign SILENCE which was displayed just as one exited the lift. I slept so well is was peaceful and relaxing. Most evening I went for a swim in the indoor poor, there was also a jacussi, steam room and sauna.

It was a lovely holiday and I certainly will be returning to this hotel and would highly recomment it..

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neuilly-sur-Seine, Ile-de-France, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2012

It was just perfect! The food, thank you the Chef, his team and the restaurant team! I have lots of intolerances in food, I felt like home.

The room, the view.. amazing.. the beach, the sea, the mountain and the swiming pool. The hotel situation is perfect near the center and quiet area.

The hotel is respecting the nature, it is not a huge building that kills the nature and the view...I really felt like home and relax, sereine. And this is the atmosphere of the whole building!

My room was in front of the swiming pool, and I could sleep during the day with the open window.

I tasted the massage anti-stress..nice

The whole staff is nice and available.

The two things I have regret are the cancellation of the yoga and the pilate sessions.

Room Tip: Room C015 :-)
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 13, 2012

Situated outside Funchal it is modern and quite hotel with quality services and rooms. Modern decor with pleasing front desk welcomed us with great warmth when we entered this place and we realized that very moment we are at right place. We were not disappointed at all during our four day stay. Rooms were spacious, clean and well-furnished with balcony and sofa and tea machine. Bed was very comfy and provided us sound eight hour sleep every night. Not only outside even inside hotel it is so peaceful and collected that one remains imperturbable in the room even during the day. Bus stop is five minutes walk away from where any ride can take you to the city within 30 minutes, Sea is nearby and we took a daily walk to seaside restaurants and cafes however there is another mall in close vicinity with bunch of large restaurants, cafes and shops. Staff and services were impeccable and food at the restaurants inside hotel was scrumptious with lots of variety. Pool and other recreational facilities make it awesome place with family and friends, it also provides bus pick-up for guests interested in going for hiking. Truly majestic and peerless place to stay, highly recommendable!

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bruges belgium
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 9, 2012

We have booked this Hotel through Neckermann Belgium. We stayed there from 22 nd June to 6 th July 2012.
It's the 11 th time we were in Madeira. We visited the hotel two years ago to have an idea what we could expect. So we were not disappointed. We have chosen the B&B formula since we know quite a few good restaurants. We had room C017 on the first floor very close to the swimming pool, so we had a lot of noise of screaming children playing and swimming in that pool. Double glazin of the window and the sliding door were rather ineffective. Our floor was marked as no-smoking, but on our arrival a Dutch neighour was smoking a cigarette and as soon as we hade opened the sliding door, our room was filled with the stench of tobacco smoke. I had to insist that this Dutchman put out his cigarette which he did.
The sunbeds were old and sometimes really dirty, some were full of sunoil. On July 5th all the old sunbeds were removed and replaced by new ones.
We could get 4 suppers for the price of 3. But I must admit that the quality of the food was rather mediocre. Reaching the centre of Funchal was easy: there is a bus stop almost in front of the entrance of the hotel, and with the "giro card" the journey cost about 1,10 euro.
It must be said that the bussing service at Funchal is very well organized, you really can get anywhere in a very short time: Monte, the Botanic Garden, etc. We were lucky the enjoy beautiful weather during the whole period of our holiday.

Room Tip: Avoid a room near the swimming pool if you want a little tranquillity! Try to book a room in Block...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Residence Apartment Hotel

Address: Rua do Cabrestante 25, Funchal, Madeira 9000-105, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Funchal
#24 Family Hotel in Funchal
#25 Luxury Hotel in Funchal
#28 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Residence Apartment Hotel 4*
Number of rooms: 176
Reservation Options:
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Also Known As:
Golden Residence Apartment Funchal
Hotel Golden Residence Apartment
Golden Residence Apartment Hotel Madeira/Funchal

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