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“If quality and value are what you are looking for - this is the place for you.” 5 of 5 stars
Review of Ocean Gardens

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Ocean Gardens
4.0 of 5 Hotel   |   Estrada Conde Carvalhal, 321 | Sao Goncalo, Funchal, Madeira 9060-054, Portugal   |  
Hotel amenities
Ranked #28 of 90 Hotels in Funchal
Basildon, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“If quality and value are what you are looking for - this is the place for you.”
5 of 5 stars Reviewed June 15, 2013 via mobile

The hotel looks stunning and has surroundings and views to match! Our room had a seaview as do most and was of a high standard as were all the public areas. The staff were all very friendly. Food was good. There is a courtesy shuttle into town. Absolutely no complaints, would definitely stay there again.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Yorkshire Dales National Park, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2013 via mobile

My first visit to this hotel last year I didn't know how I would feel as travelling alone but loved the place. Decided to book again this year and had doubts (never the same if you return and all that). All doubts diminished when I saw familiar faces and it almost felt like a homecoming ...sounds cheesy but that's how I felt this time. Views to die for and all rooms have views. As this was my second visit, I found it very easy to relax. Reception staff were helpful and informative as usual and the restaurant guys were a joy and made me feel quite pampered at dinner. It's been a long time since I got emotional at the end of my holiday but I so wanted to stay longer. Already saving for my next visit but hey...shouldn't be broadcasting all this as I selfishly want to keep it for myself.

Stayed May 2013, traveled solo
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
derby
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 24, 2013

Have just come back from a week in this hotel, its a good 4 star hotel with great sea views
and very friendly staff,room clean and tidy,
only problem is its to far to walk in to Funchal, there is a free hotel bus that runs most days at set times

Room Tip: we had room 131 it has to be the best room at the hotel
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool, United Kingdom
Top Contributor
70 reviews 70 reviews
53 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed May 11, 2013

Stayed the last week in April, check in was good with friendly staff. I booked a sea view room but we got a bay view, which was nice, the room did'nt get the sun on the balcony during the day but this could be a bonus in the hotter months, however it was great on the evenings watching the sun go down with a bottle of wine. The room was a bit dated but was very good and very clean, the only problem with the room was that there was no safe as advertised, mentioned this the the staff member at reception, who said they had been having problem was the safe mechanisms, so safes had been removed from some of the rooms.

I chose this hotel because we did'nt want to stay in town particularly in the lido area, wanted to stay in quite hotel with a view and this hotel fitted the bill, excellent views and gardens, this is very much an adults only hotel which for us was a bonus. We booked the flights, transfers and hotel independently which we found worked out cheaper than a package holiday, however we were very surprised to be invited to the usual package holiday style welcome meeting when we checked in, don't attend these when we do go on package holidays so had no intention attending this one.

We visited the pool on the second day even though the hotel guests are mostly Germans there was no culture of putting towels on sun beds, we checked out the facilities, the sauna was clean but wasn't switch on at the time, think you just switch it on yourself by turning the timer, the jacuzzi on the other hand was disgustingly dirty, there was a film of dirt floating on the top, smelt disgusting with flies hovering over the top. My husband's profession is water hygiene and this was one of the worst jacuzzi's he's seen, even if the water was drained, jacuzzi cleaned and dosed, the bacteria will be still in the filtration system and anyone who uses it could end up in deadly circumstances, particularly as the average age of the hotel clients were in their seventies who could be more supeptiable to illness by using the jacuzzi particularly if not in the best of health. Personally we wouldn't use a jacuzzi / spa but I advise nobody to use this one. Another issue was the swimming pool, the water level was at least a foot below the normal level, another indication that there is a poor pool dilution / hygiene regime, the pool was topped up on our next visit which was a few days later but it is not acceptable to let the water level drop to the level it was on our first visit. It was a shame because apart from this all other areas of the hotel was well kept especially the garden.

The breakfast was basic but enough to set you up for the day, however I have never seen so much blatant food taking from the breakfast room, people were walking out with ready made sandwiches and yogurts, there we even taking the tea spoon for the yogurts and filling empty drinks bottles with the juices, it's one thing sneaking a bit of fruit in a bag but this was people showing themselves up.

As mentioned most of the guests are German and a lot of them are on the half board option, we looked at the choices on this option and was glad we didn't opt for this. We did eat in the restaurant a couple of time and although more expensive than town the food was excellent with excellent service, waiters are very knowledgable especially John ( not how you spell his name but pronounce similar).

Apart from the pool issues we had a pleasant time at the hotel and would recommend it if you want a quiet hotel. We used the No.39 bus to and from town which I can only describe as a roller coaster ride without the harness, the hotel guests would get off the bus looked at each other had a giggle about it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 11, 2013

Stayed here late November 2012 for a week. Had a superior room overlooking the bay. Beautiful views, enjoyed watching cruise ships arriving and departing daily. Room was clean and tidy, cleaned regularly. Would have liked tea and coffee making facilities for that early morning wake up routine but it appears very few hotels in Madeira provide such facilities, according to other tourists we met whilst there.
'Soup or salad, fish or meat', if you go half board, you will get to know this phrase very well. The quality of the food is OK, but does become repetitive after a while (about 2 days) but you can go al a carte and get some reduction. The al a carte food if very good.
Getting into Funchal is easy, either use the free shuttle mini-bus (but remember to book at reception early), the local bus services or arrange a taxi. Tended to go in on the bus (stop immediately outside the car park) and take a taxi back (paid around 6 euros). Funchal is very attractive and safe, good restaurants and bars in town and enough to do for a few days. First time in Madiera, weather was good (rained a little but still pleasantly warm, lots of rainbows).
Highly recommend the cable car ride and a toboggan ride back down, take the taxi at the bottom back into town, very long and steep walk otherwise, legs like jelly at the end.
The hotel has the best views in town but it is remote and may not be suitable for everyone. If you don't mind being out of the centre and having to travel into town to go anywhere, I would recommend. In my opinion, it is good value for money.
Took a wildlife safari trip, took a Levada walk and sailed on a pirate ship - all very good fun.

Room Tip: Upgrade to superior bay view
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nazareth, Belgium
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed April 26, 2013

When we arrived at this hotel, i was very enthusiastic because the hotel looked nice, and the views were astonishing. The staff gave us some information and they were promoting the hotels facilities, like the swimming pool, sauna and jacuzzi. But it seemed that the jacuzzi was not filled with any water, the swimming pool was more filled with leaves than water... and the sauna was also not clean. I'm not interested in this kind facilities but they really shoudn't promote it...

After we arrived at the room, i saw that there was a serieus gap on the sliding door from the top to the bottom. I really don't get it that the staff don't see this kind of things. Because of this we had a very noisy and windy room.


On the first evening we went to the bar to get a drink. Once we received our drink, one of our companions started to yell because a mouse was sitting at the curtains. The bar tender said that the mouse was sitting there already for a whole week, he said that they were installing mouse traps, but they couldn't catch the mouse. I wanted to give the hotel some mercy because i know that it's not easy to catch the mouse where a lot of food can be found.

That evening we went to our chamber, and there was a big cockroach sitting before our room door.

It is really not my intention to give the hotel bad ratings, but these 3 things are enough to never visit this hotel again. This hotel is overrated and definitely need a renovation.

Room Tip: Get a room in another hotel
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Keighley, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

The hotel is in a fantastic location overlooking Funchal, though a bus ride to get there. However buses are regular and reliable. The room was comfortable and clean with tasteful furnishings. Towels and linen changed regularly. Pool was clean but cold in April, as was the Jacuzzi. There is a Sauna that warms up quickly (and no charge).Breakfasts were adequate but not quite to 4 star standard. The real dissappointment was the lack of hot water in the bathroom. Usually luke-warm or cold, very occassionally warm but never hot. Not 4 star at all. Having said that, overall we enjoyed our stay in Madeira.

Room Tip: If you book a junior suite check that there is hot water on arrival.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Gardens

Address: Estrada Conde Carvalhal, 321 | Sao Goncalo, Funchal, Madeira 9060-054, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Funchal
#26 Luxury Hotel in Funchal
#27 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ocean Gardens 4*
Number of rooms: 47
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Also Known As:
Ocean Gardens Funchal
Ocean Gardens Hotel Funchal
Ocean Gardens Madeira/Funchal

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