The hotel is in a fantastic location overlooking Funchal, though a bus ride to get there. However buses are regular and reliable. The room was comfortable and clean with tasteful furnishings. Towels and linen changed regularly. Pool was clean but cold in April, as was the Jacuzzi. There is a Sauna that warms up quickly (and no charge).Breakfasts were adequate but not quite to 4 star standard. The real dissappointment was the lack of hot water in the bathroom. Usually luke-warm or cold, very occassionally warm but never hot. Not 4 star at all. Having said that, overall we enjoyed our stay in Madeira.