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“BITTER SWEET EXPERIENCE. All FAMILY GOT I'LL” 3 of 5 stars
Review of Estalagem Eira do Serrado

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Estalagem Eira do Serrado
4.0 of 5 Hotel   |   Eira Do Serrado | Curral Das Freiras, Funchal, Madeira 9000-421, Portugal   |  
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Ranked #46 of 88 Hotels in Funchal
Dorset, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“BITTER SWEET EXPERIENCE. All FAMILY GOT I'LL”
3 of 5 stars Reviewed March 11, 2010

We were due to fly on the 2nd March within a week of the terrible floods of Madeira. We were concerned that this hotel would be inaccessible so I emailed the hotel twice but had no reply at all. We went ahead with the holiday anyway & kept our fingers crossed. We arrived & the roads & the hotel were ok. The hotel is very remote & a car is a must which we did have but the drive up to this hotel can be a bind as its very steep winding roads to its remote location take about 30 mins each way before you hit the main carriageways. We stayed 8 nights here which is way to long at this hotel, I would only recomend a few days just to enjoy the views & the walk to the Nuns Valley but apart from that you could get bored here easily. The hotel has stunning views, it is generaly clean but lacks atmosphere,its a case of going to dinner & then back to the room. Most staff members were very helpful & friendly with the exception of one misserable staff who never smiled once, never said hello & just slapped the change on the table.He works in the cafe which is mostly for the tourists but if you want to sit in the lounge this is where you have to go to order your drinks.The food is very average & is typical Madeiran food, avoid the Bread panada, its a bowl of hot Olive oil with a lump of bread in it which they told us was soup. The waiter also asked us how we wanted our chicken ( medium rare or well done) I asked him are you joking , he said no , so you can imagine our worry. We later found out he was new & got mixed up with steak. After a few days there seemed to be a funny smell from the kitchen/ dining room almost like dirty water smell. One by one my family became I'll with sickness & Diarrhea. We only ate at the hotel & drunk bottled water , I wonder if the flooding may have contaminated something the hotel was using or if they were using tap water to wash the salad in. In general the hotel is recommended for a few days stay but no longer. I would recommend the Residencial Encumeada instead which has similar views of the mountains & is about £100 cheaper & easier to drive to.We stayed there 2 years ago & was very pleased.

  • Stayed March 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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86 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Budapest, Hungary
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 15, 2009

Although tripadvisor list is as a Funchal hotel, this is further away in the mountainous central part. If you plan to rent a car, this is a good location (typical Madeira) with spectacular views to spend one or two nights at. The rooms were spacious and the restaurant served very good food. Apart from that there were some smallish road side restaurants on the way to Funchal with mouthwatering delicious beef.

  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Swansea, United Kingdom
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed August 25, 2009

my partner and i stayed here for 2 nights during a little tour of the island. the views and location are simply breath taking. out superior room had stunning views of the valley of nuns below and was large and relatively private. the food served as part of our half board stay was delicious, beautifully presented and served by the most polite and helpful staff of our stay. We used the jacuzzi, relaxed on the spa terrace and enjoyed the views from the view point close to the hotel. we walked an hour down steep terraine to get to the Valley of nuns, which was quaint but small ad quiet, and walked an hour up the very steep terraine back up, althought there are taxis and buses available for those less energetic/crazy. i'd definately reccomend this hotel for a short stay and would return. we particularly enjoyed watching the shooting stars from our balcony in the clear sparkly night sky

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 23, 2009

This place still puzzles me - just got back from a 4 night stay

It's clean, modern, spacious, friendly & professional staff, good food, stunning mountan views from the dining terrace and well worth its 4 stars - there is no pool but the hot tub's never busy and there's a nice sun deck

I booked it via a search engin and thought I'd done pretty well to get 4 nights for £120 UK for the 2 of us - didn't realise it was inclusive of breakfast and a 3 course evening meal

Not complaining of course - it's worth a lot more

Not much for younger people really - but I've never been anywhere where you could sit and eat and look down on the clouds rising up the valley

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 26, 2009

We rented a car and were free to roam around - beautifull dramatic setting. Plenty of walkes nearby. I found it very romantic and relaxing.

  • Stayed June 2008, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 4, 2009

First off this place is not the easiest location to get to without a car. Yes there are buses but I think there was only one bus a day when we went to Madeira in March 2008. We took a taxi and it was expensive at over 40 euros! The stress we experienced at having to find a way there all melted away when we arrived. The staff were so welcoming and friendly and spoke perfect English. Our room was lovely and large and had the most spectacular view of the valley. The bathroom was well appointed and spacious as well. We ate at the restaurant and I must say the best meals I had in all of my trip to Madeira was right there. The food was amazing. My husband I thoroughly enjoyed it. I would recommend this place to anyone who goes to Funchal. The veiws, the walks and the hotel are one of a kind!

  • Stayed March 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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denmark
1 review
4 of 5 stars Reviewed March 23, 2009

the hotel has out of this world views,really beautifull scenery and really friendly staff to go with it..staff are always helpfull(if you can find them).only problem we found was that the reception can be a little sparce sometimes..there are many coach trips to the hotel,but dont let this put you off in any way,they have no involvement in the hotel at all. they only use the carpark facilities..your first drive up to the hotel can be very nerve racking...ours was...lol..we stopped on a couple of occasions because of the high drops on the side of the roads..after the second time,we soon got used to it,as did many people we spoke to up there..i would recomend the place to people who dont have kids..

  • Stayed June 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Estalagem Eira do Serrado

Address: Eira Do Serrado | Curral Das Freiras, Funchal, Madeira 9000-421, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Funchal
#40 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Estalagem Eira do Serrado 4*
Number of rooms: 26
Official Description (provided by the hotel):
A Estalagem Eira do Serrado e um moderno e confortavel hotel do campo de 4 estrelas. Rodeada por uma paisagem impressionante, a Estalagem Eira do Serrado vai impressiona-lo com a beleza das suas fascinantes montanhas e vistas impetuosas que se estendem aos exuberantes vales em baixo. A natureza esta presente a partir de todos os quartos e zonas publicas do hotel. E o local perfeito para umas ferias, calmas, romanticas e inesqueciveis na Madeira. ... more   less 
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Also Known As:
Estalagem Eira Do Serrado Hotel Funchal
Estalagem Eira Do Serrado Funchal
Estalagem Eira Do Serrado Madeira/Funchal

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