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“lovely hotel but!” 4 of 5 stars
Review of Hotel Savoy Gardens

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Hotel Savoy Gardens
4.0 of 5 Specialty Hotel   |   Azinhaga da Casa Branca, Funchal, Madeira 9004-543, Portugal   |  
Hotel amenities
Certificate of Excellence 2014
Birmingham, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
154 helpful votes 154 helpful votes
“lovely hotel but!”
4 of 5 stars Reviewed July 1, 2013

Stayed one week at the Hotel Savoy Gardens, Funchal, Madeira, in June 1013.

The main rooms of the hotel was very pleasant and spotlessly clean, our room was on the first floor it was adequate with a large patio but unfortunately we had no view.

There was tea/coffee-making equipment complimentary for one night only, if you wished it could be replenish on a daily basis at the cost of 8 Euros Per week.

The dinning room was pleasant, the food was always hot, but the menu was not very adventurous but you could always find something to eat.

The hotel was only a short walk from the main Centre of Funchal but seemed a lot further due to the rise and fall of the hills you would need to climb.

The hotel staff at the hotel was pleasant and helpful.

The Red tourist bus is well worth travelling on as you could visit a good deal of places, and could get on and off as many times as you wish.

We took a trip on a catamaran and were very pleased to see both dolphins and whales.

It would have been a bonus if the hotel had put on a complimentary bus service for the guests possibly twice in the morning and then in the evening as to take you into the Centre of Funchal.

Room Tip: High floor for a view.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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952 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
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English first
United Kingdom
Top Contributor
55 reviews 55 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 1, 2013

Having done research on the area and the hotel, we knew exactly what to expect. On arrival to the hotel at 11am, we were told we were not able to check into room till at least 13.30. This we did not expect, and after hours of travelling all we wanted to do was check into our room unpack and relax around the pool. To kill some time we walked around the resort and had some lunch. When we arrived back to the hotel we were told by hotel reception staff ten minutes and our room would be ready. Around an hour later, roughly 1500 we were given the room keys. Was not impressed by this as we had been travelling since early hours of the morning and wanted to get sorted!
Hotel room, 4th floor was beautiful. We could see both the mountain and the sea, lucky as we did not pay for a sea view. The hotel in general is spotless, including the pool area and rooftop.
The food was nice,different choice every night plenty on offer for myself as a fussy vegetarian.
Staff around the hotel and the resort in general were friendly and could not do enough to help, Madeira is full of culture.
The resort itself had plenty of places to eat and drink for reasonable prices. Worth getting a taxi due to the steep hills in Madeira, most we ever paid was 6 euros.
Booked two boat trips via the hotel rep,, others did not appeal to a young couple. Trips were okay but nothing amazing.
Beautiful weather, all in all a relaxing holiday. Would advise a treatment at the spa was lovely.
Can't comment on hotel entertainment as we did not watch any. The casino nightclub is worth a trip of you fancy a dance on the weekend.

Room Tip: The rooms around the back are supposed to have rubbish views. A lot of building work going on at the...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 25, 2013

Our first trip to Madeira took us to the Savoy Gardens. We chose this hotel due to it being adults only and relatively modern in style.

We booked a high floor room with a sea view and found our room to be immaculate, modern and with all the mod cons needed. Unfortunately we were given a room on the first floor which still maintained a view but did not allow a view of the port.

The dining room was set out very stylish. There was congestion at the buffet stands but the food was always hot, fresh and plentiful, Good choices at breakfast and evening meal.

Good choice of wines and averagely priced.

We spent most of our time at the hotel on the roof terrace which was very peaceful and enabled us to have a good rest and relax. The hot tub was wonderful and the honesty bar was a good touch and made the experience even better.

After deliberating with my partner we decided to mention to the rep that our room was not as we booked and was told nothing she could do the hotel was full. So I took it on my self to ask the hotel directly and explained that we had asked for a high room and were placed on a low floor. The reception manager, an absolutely lovely lady took this into hand and we received a very surprising telephone call that evening to say we were to be transferred to the sister hotel the "Royal Savoy" as a good will gesture for not getting the room we wished for. We were extremely grateful and very happy with the outcome. A review of the "Royal Savoy" to follow...

All in all a good standard of hotel suited to mixed ages who require a more relaxing peaceful holiday. Funchal caters for all ages and is a hive of culture, modern arts, history and very friendly people.

Room Tip: Sea view well worth the extra
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenock
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 24, 2013

First of all I cannot fault Thomsons for the service received from applying for the holiday to getting us to and from the destination. Plus full marks to Thomas Cook for the flights and in flight meals. Excellent and thank you! Now...we paid nearly £1300 for this holiday for 7 nights in the Savoy Gardens. We aren't rich by any means so it wasn't easy but we thought at that price it has to be special plus it was my 60th this year so we decided, what the heck! We got to our room and, honestly, it was like a Premier Inn room. I like Premier Inn but I don't pay that price for it. The balcony was the size of a beach towel but not as wide. 2 chairs just fitted but we kept kicking each other if we stretched out. The mountain view we were promised was away to the right of the building and below was the delivery point of the hotel plus a house at the back was being built and the workmen started at 8:30 and finished at 6!
We went down for dinner (half board is the most you get). As soon as we entered we were sharply asked to use the hygiene pump like they use in hospitals. Fine, but we didn't know about that so no need for the loud voice!! Then we went to sit at a table which had 4 chairs, same as you would in a restaurant. We were then asked by a waiter if there were 4 of us. Because there were only the 2 of us, we were told we were NOT to sit at these tables but had to go to one strictly set up for 2 and were led off like naughty kids to a table. We were then asked what we would like to drink and then put our room number on a chit and sign it. Meals are a buffet. My husband dislikes crowds, hates to make a fuss and feels awkward in strange company. We weren't helped at all with how to go about the meal and just had to follow the crowd. You wander about like a lost sheep until you get to grips after a couple of goes. My husband ended up with a small salad as he felt awkward wandering about. So far, we were NOT impressed!! We then find out you don't get a drink with your meal as part of the deal. These are still to be paid for on top of the cost of the holiday! A glass of water was 2.50 euros! All in all, we paid nearly 150 euros for the privilege of having a drink with dinner plus 2 light lunches and a couple of drinks during the week! I think for £1300, a drink isn't a big thing to get along with a meal, be it alcoholic, soft or coffee/tea. Talking of which...you get 2 complimentary sachets of coffee and tea in your room but if you use them, you have to pay 8 euros to replenish it for the week. The restaurant staff are very efficient but not very social. I can only think of 2 that treated you as if you weren't in the way. Cecelia and the Maître D' (sorry, I didn't get your name), take a bow! Matilde in the bar was excellent and funny and, to be honest, most of the bar staff were easy to get on with. Can't really fault the food for breakfast and dinner EXCEPT, please stop forcing prune or plain yoghurts on us! Some of us actually like the taste of fruit! The braised beef could have been used to shoe a horse as well but on the whole, fine food.
There are no shops near the hotel either. You either walk a mile downhill to a small supermarket and a couple of shops but then have a hell of a climb back up. If you have walking or breathing problems, you end up paying a fortune in taxis!
There are also excursions set up by the rep but these again cost money and we kept getting the feeling that everything was just a way to get more money out of the tourists. The entertainment was OK in the main but the highlight was the Buddy Holly/Connie Francis tribute night. That went down a storm. During the day you can do a few things if you stay in the hotel like giant chess, table tennis and shuffleboard (oh yes!!).
To be honest, I feel completely ripped off by the price of the Savoy Gardens and will NOT be back. I know this is only our opinion you read here but there were a few we spoke to on the way home with the same complaints. Surely we can't ALL be wrong.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stoke on trent
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2013

Nice hotel, very pleasant and efficient staff,everywhere exceptionally clean,liked the antiseptic spray that you were asked to use on entry to the dining room. Food was good , not exceptional, but very acceptable . Yes, as many state the local dogs do bark but no great problem really. Also the hotel is three levels up from the sea level, but the plus to that is if as us you pay extra for a sea view room , 6 th. floor for us , the view is lovely and the traffic noise is not too bad, I am sure it is much worse on lower levels. Overall 8/10 for hotel .

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 23, 2013

2nd holiday at this hotel yet again another fantastic stay. The hotel is faultless the staff are excellent, the food and restaurant are brilliant the entertainment team work very hard.
Couples only hotels are a great idea, tranquill setting around the pool, Pool, darts, table tennis, Mini Golf, Shuffle board, french boules to name but a few activities on offer. the roof top is great and what a view.
Would we go there again, Yes .

Room Tip: Any room at the savoy thery are all first class.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed June 18, 2013

Just returned from one week at Savoy Gardens, slight negatives first, hilly area but the views especially from the roof terrace make up for that. Restaurant and bar staff we found were miserable, except for Cecilia in the restaurant who was always pleasant. The positives- Paula, Laura, Josh, Nick and Kyla were all friendly and helpful. Keep up the good work. Our room was lovely, we paid extra for a junior suite, and it was well worth it. Tea/coffee was replaced every day. Fridge was very useful for water, fresh milk, beer! 2 TV's, built-in radio in the bathroom, 2 balconies, lots of space. We liked the food, yes, less choice than Gold hotels, but the quality was better mostly. Tuna steaks and ice cream were the best we've ever had. Plenty of fruits and salads. Games room and outdoor games area provided good choice for a bit of exercise.We did one Thomson trip to the West, excellent value- 9 stops in all, nice lunch with wine, tour guide, coach and driver, petrol-they all have to be paid for. We'll be back.

Room Tip: Upgrade to a junior suite for space and extras.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Savoy Gardens

Address: Azinhaga da Casa Branca, Funchal, Madeira 9004-543, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 25 Specialty Lodging in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Savoy Gardens 4*
Number of rooms: 119
Official Description (provided by the hotel):
Cradled against an oceanfront hillside and located in a quiet and sunny suburb of Funchal, within approx 2km from the city centre, the renovated Hotel Savoy Gardens (ex-Vila Ramos), renowned for the provision of friendly and personalised service, offers amazing mountain and sea views across lush verdant plantations. The Savoy Gardens is a friendly boutique-style hotel that provides its guests a modern feel and a traditional quality. All 119 completely renovated rooms include 9 suites. All have their own furnished balcony and are equipped with air-conditioning, direct dial telephone, flat screen TV set with interactive TV, FREE internet wireless system, tea and coffee making facilities, safety box and mini-bar, plus a fully equipped bathroom with bathtub, shower and hairdryer.The elegant and new interiors are all designed in soft colours with excellent materials to create a relaxing atmosphere throughout the hotel. The Savoy Gardens Hotel features the Restaurant Laurissilva, serving a daily buffet breakfast and themed Buffet dinners with cooking station. In a reserved cosy area, this restaurant also features a elegant a la carte dinner service. The Cica cocktail bar serving evening cocktails and the Palmeira bar serving snacks, hot and fresh drinks throughout the day as well as a daily suggestion of healthy and delicious light dishes for lunch. One outdoor freshwater heated swimming pool, a panoramic rooftop 360º view terrace with sun-lounges, jacuzzi, shower and self-service bar - the ideal location to spot the daily arrivals and departures of cruise liners in Funchal's harbour. Some of the facilities are also located in the lower-ground floor, such as the Spa with themed and seasonal promotions and special spa packages, the hairdresser, a games and TV room with internet desk and the Night Club Magnolia with nightly live music and entertainment. The Savoy Gardens Hotel is a new concept in Adults Only accommodation. Conceived as a place for rest and fun specially dedicated for those seeking a relaxing although extravagant vacation: unique experiences, amazing entertainment programmes, personalised service and attention to detail and all the commodities and services of a hotel for guests over 16 years of age. ... more   less 
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Also Known As:
Savoy Gardens Funchal
Hotel Savoy Gardens Madeira/Funchal

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