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“Good experience” 5 of 5 stars
Review of Hotel Savoy Gardens

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Hotel Savoy Gardens
4.0 of 5 Specialty Hotel   |   Azinhaga da Casa Branca, Funchal, Madeira 9004-543, Portugal   |  
Hotel amenities
Aberdeen, United Kingdom
Top Contributor
68 reviews 68 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
80 helpful votes 80 helpful votes
“Good experience”
5 of 5 stars Reviewed January 9, 2013

Professionally run hotel with very efficient, friendly staff. Good quality food - especially the New Year's Eve gala dinner which was first class. Comfortable, clean, modern, well appointed rooms - definitely worth paying a little more for a sea view room. Lots of room around the pool but need to brace yourself to venture in the pool - exhilarating if you persevere! Agree with comment about trying to charge guests extra for seats on the plane together - felt really wrong. We didn't pay and were fine. Entertainment good. Hotel location is a little out of the way but as the food is generally pretty good not really an issue. If you do go out - and it is good to have a bit of a change - highly recommend the Restaurant do Forte in the old town - fabulous! There is a list of the week's themed buffets so that can help you decide which night you wouldn't mind missing. Spa worth a visit - reasonable prices compared to home and seemed really quiet.

Room Tip: Pay a little more for a sea view and ask for a higher floor.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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825 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scotland
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 8, 2013

My wife and I stayed over the New Year and really enjoyed it; we have been to Madeira at this time before so we knew how spectacular the celebrations and lights are - we were not disappointed.

This was a return visit to The Savoy Gardens which lived up to the memories of our last holiday. Most of what is good has been said before and I agree with most of it. There are one or two niggles that are not quite up to standard and it would be wrong not to mention them or things may not improve for future guests.

Although recent reviewers have been pleased with the food I feel there is room for improvement. Lunches are unexciting - why do people think that the British really enjoy something with salad or chips rather than decent local options? A bit more thought at lunch time would be nice. (Use less recycled food from breakfast and dinner the night before!) Dinner was fine, well cooked and presented but lacks variety, although my wife loved it.Try offering a couple of well spiced options, most British guests would thank you for it!

The entertainment is good. The team work well together and are individually quite talented. What they did was good but they didn't do it for long enough. The evening entertainment board states that the start time is at 2030 nightly but it actually started each night (after a two minute countdown) at between 2050 and 2100. People got a little irritated by this. It all finished (on time) at 2300 which is a little early.

The hotel could be greatly improved if they converted the games room, which is hardly used, into a gym. People exercise much later in life than they used to and would be grateful for the option. Ladies fitness classes are static (tai chi etc) and I am sure many of them would love a "dancy" class or two.

These small complaints (suggestions) will not stop us going back as we really like the "feel" of the hotel. The rooms are good-sized and well-appointed, the staff are excellent and the position is fine (the hill gives us great exercise and we are pensioners!). We look forward to our next visit.

Room Tip: Sea view is best
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swindon
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 8, 2013

Before my review of this excellent hotel there is something I must get of my chest about Thomsons.
Wishing to go to this hotel I went on Thomsons web page in July and was surprised to see that there were only 6 seats left on the plane so I booked there and then.
Talking to a couple whilst waiting to board the plane I learnt that they only booked three days earlier.
Once on the plane I noticed that there were still a dozen seats empty so this means that no one other that that couple booked after July and also 14 people cancelled and lost their deposits, or did Thomson get its sums wrong ? you decide.
But that was not the worst of it by any means.
A couple of days before returning home a letter was put under our door stating that the plane was full and we may not be seating together unless we paid 7 eu each to the rep.
Can you imagine how a family of 5 must have felt knowing that unless they gave Thomsons £30 their children would be split up from them all over the plane.
I believe that Thomsons have a duty of care for their customers and should do all it can to get them seated together without this sort of emotional blackmail.
My own wife suffers from a mild form of claustrophobia and cannot sit in the middle seat of a plane with comfort but I still did not succumb to this dispicable way of raising money.
If we all paid they would have raised about £1,500 on this flight alone
Why do they have to charge, are they paying their staff extra pay to do it, do they give more money to the Airport for this service, I think not.
I did not pay the 14 EUs and still got the seats we wanted when we got to the Airport.
This holiday cost me nearly £4,000 so the extra £12 was not the point, I always thought that the Tour Operator was there to help the customer not to rip them off.
Anyone of Thomsons loyal past customers reading this will make their own mind up but I think it will be the 32nd of the month before I fly with them again.
Now back to the Savoy Hotel.
Reception, perfect English and very helpful, I had asked for a high floor room but got one on the first floor which unfortunately had a huge tree blocking the light and making the room very dark, I asked if it was possible to move and was told that as it was Christmas Eve all the rooms were full but if one became available she would let me know.
On New Years day we were upgraded to better room with a sea view at no extra charge, 10 / 10
Bar staff, great fun once they knew your sense of humour they had everyone laughing 10/10
Restaurant could not have asked for better, Food excellant and a great choice at all times and again the staff were so freindly that by day two they knew your first name and you knew theirs.
The Christmas Eve and New Years Eve nights were out of this world with as much wine as anyone could drink 10/10
Hotel room, spotless and with a bed big enough for four people to sleep in. 10/10
Animation team, four young people from Home who really knew how to entertain, no Reggae, Hip Hop, or Rap, but music from the 60s,70s, and some of the best West End Shows, 10/10
So what were the worst points about this Hotel, well only two I could find and the Hotel could do nothing about either of them.
The Hotel is on the side of a steep hill and so if you have any sort of walking issues it meant a Taxi everywhere and the other thing is the dogs barking in unison when you are trying to sleep on one of the sun loungers.
Tips if you are a fist time tripper to the Island, think twice about getting a car, the roads will frighten you near to death up in the Mountains.
Best two trips are the Eastern Island trip and the Western Island trip both include a meal and plenty of wine and cost about £40 each, cheaper if you wish to use the Operators down on the water front.
If there are four of you a good alternative is to hire a Taxi for the day and they will take you places that even the coaches cannot reach but do ask two or three of them before saying yes as prices very quite a lot,

Room Tip: ask for an upgrade if you are not happy.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 5, 2013

Hotel Savoy Gardens - Room 502 - 17 December to 31 December 2012

Overall an excellent holiday that has been tainted by the many 'hidden' charges at this hotel. The receptionists are very helpful apart from the one man who works evenings and is most aggressive and argumentative. At one stage he intimated that I was lying - customer service does appear to be on his agenda. Although I have complained to the Holiday Rep about his tone and manner I have yet to hear the outcome of the complaint. Nor have I received an apology. Sitting in the foyer I noticed that his manner is the same for all guests.

Internet access very expensive and not the 'nominal charge' that the hotel mentions. It costs 10€ (£8.20) per day. Offer on in room TV of 37.45€ (£30.63) per week and includes films. Note that only ONE device (laptop or iPad or iPhone etc) can be connected. You can NOT log off from one device and reconnect with another using the same username & password. Also, you do not log on automatically but have to enter your username & password each time. Expected to pay again for each device you want to connect to the Internet. There is no 'User Guide'. Free Internet access at most cafes or pubs nearby. Also free at McDonalds in the shopping centre.

Happy hour (18:00 to 20:00) at 30% off in Cica bar (5.55€ (£4.53) for a pint and a glass of house red wine) but you are NOT allowed to take your drinks into the dining room! You are expected to pay the higher price (7.90€ (£6.46) for a pint and a glass of house red wine) for drinks ordered at dinner. Drinks very expensive when compared to the local pubs - for 13.50€ (£8.34) at The White House we got two halves of draught Guiness and three pints of beer. Also, buy your beer & wine at the local supermarket very cheap and put into your room fridge. The majority of other guests also thought that the bar prices are too steep and went elsewhere.

Telephone calls are very expensive it cost us 4.00€ (£3.27) to make a local call to confirm our booking for an excursion!

A cheese sandwich alone cost 5.50€ whereas at the local cafe nearby two toasted tea cakes and two latte coffees cost only 4.00€.

You only get one set of tea/coffee supplies for your entire stay but you can buy more from reception! Unlike most hotels where they are free and replenished daily. We brought tea bags and coffee from the UK and bought milk (UHT) from the local shops.

My thoughts are that the Savoy chain is desperate to make money out of guests. The reconstruction and redevelopment of the original Savoy in the centre of Funchal has stopped due to the lacks of funds!

Hotel information is virtually non existent and they could do better by providing better information packs in all rooms. Local events such as markets or festivals could be made available. Although we stayed over the Christmas period we were not told of what the arrangements were within the hotel for meals until Christmas Eve.

No information regarding how to operate air conditioning in your room. All doors and windows must be closed for it to operate. How do you set the temperature or fan speed?

One of the light switches at the entrance to the room also isolates the wall sockets so if you hope to charge batteries etc overnight you could wake up to find that it didn't happen!

No notice to the effect that boxes of flowers can be ordered at Reception for you to take home. These boxes of flowers do not become part of your luggage allowance.

No notice that you can buy bus tickets at reception and that they are cheaper than on the bus. No bus timetable unless you ask for one but one on Holiday Reps desk.

The dining room is a very pleasing experience. The menus are varied and cater for all tastes. The waiters are very friendly and most obliging. The Christmas Celebration meal was excellent and the staff worked very hard to please. There is an 'al a carte' restaurant but at 15€ (£12.26) per person over and above the half board price I think that it is very pricey.

I have not discussed the good aspects of this hotel because other ratings cover these.

Room Tip: Go for sea view with balcony
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 2, 2013

Just got back from a great Christmas in the Savoy Gardens Hotel in Funchal Madeira, the hotel is very clean and we had a great time thanks to ALL the staff. We looked at all the reviews on Tripadvisor before booking this hotel and we are pleased that we did. The Savoy Gardens did not disapoint us in any way. The only down side that we read was that it was on a hill but this did not put us off and it should not put anybody off as all the island is on a hill. If you don't like hills you will not be happy any place in Madeira!!!! Would strongly recomend this hotel for its food, comfort and most of all the very friendly and helpful staff. Best of all they don't take kids so you can relax in peace.

Room Tip: Sea veiw rooms are at the front of the hotel as is the road, the rear hotel rooms are quieter and ha...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Top Contributor
67 reviews 67 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed December 29, 2012

Went in November for a week, the hotel is lovely and we had a good seaview from our room, all meals were buffet style hot and cold, some meals we found strange combinations but on the whole the food was good. The hotel is much higher up than the lido area, we enjoy walking but this was just too much for us and used the bus, we like to walk after dinner but there wasn't anywhere to walk without a very steep walk back to the hotel. Funchal is very pretty but unless you want to go on the organised walks there isn't a lot to do and walking of course includes a steep climb. The landing at Funchal airport wasn't very good at all and had I known about the problems they sometimes have I would not have gone there.

Room Tip: The seaview rooms are great
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshire
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 21, 2012

My husband and I have just returned from a weeks stay at this lovely hotel.Madeira is a beautiful place and is a marvel at night when you can go on the roof terrace and look out at the islands christmas lights. The Savoy Garden is on a very steep incline so the coach cannot pull up outside the hotel ,and the luggage has to taken by minibus to and from the airport.
The food was excellent and plenty of choice at breakfast and in the evening meal.Our room was on the west side of the hotel overlooking the garden,we could also see the sea and the sun was shining onto our balcony from 2.oopm unitl it set.Our balcony was small but adequate.The drinks are quite expensive at the hotel,especially the water ,if ordered at the evening meal.All in all a lovely holiday.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Savoy Gardens

Address: Azinhaga da Casa Branca, Funchal, Madeira 9004-543, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 26 Specialty Lodging in Funchal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Savoy Gardens 4*
Number of rooms: 119
Official Description (provided by the hotel):
Cradled against an oceanfront hillside and located in a quiet and sunny suburb of Funchal, within approx 2km from the city centre, the renovated Hotel Savoy Gardens (ex-Vila Ramos), renowned for the provision of friendly and personalised service, offers amazing mountain and sea views across lush verdant plantations. The Savoy Gardens is a friendly boutique-style hotel that provides its guests a modern feel and a traditional quality. All 119 completely renovated rooms include 9 suites. All have their own furnished balcony and are equipped with air-conditioning, direct dial telephone, flat screen TV set with interactive TV, FREE internet wireless system, tea and coffee making facilities, safety box and mini-bar, plus a fully equipped bathroom with bathtub, shower and hairdryer.The elegant and new interiors are all designed in soft colours with excellent materials to create a relaxing atmosphere throughout the hotel. The Savoy Gardens Hotel features the Restaurant Laurissilva, serving a daily buffet breakfast and themed Buffet dinners with cooking station. In a reserved cosy area, this restaurant also features a elegant a la carte dinner service. The Cica cocktail bar serving evening cocktails and the Palmeira bar serving snacks, hot and fresh drinks throughout the day as well as a daily suggestion of healthy and delicious light dishes for lunch. One outdoor freshwater heated swimming pool, a panoramic rooftop 360º view terrace with sun-lounges, jacuzzi, shower and self-service bar - the ideal location to spot the daily arrivals and departures of cruise liners in Funchal's harbour. Some of the facilities are also located in the lower-ground floor, such as the Spa with themed and seasonal promotions and special spa packages, the hairdresser, a games and TV room with internet desk and the Night Club Magnolia with nightly live music and entertainment. The Savoy Gardens Hotel is a new concept in Adults Only accommodation. Conceived as a place for rest and fun specially dedicated for those seeking a relaxing although extravagant vacation: unique experiences, amazing entertainment programmes, personalised service and attention to detail and all the commodities and services of a hotel for guests over 16 years of age. ... more   less 
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Also Known As:
Savoy Gardens Funchal
Hotel Savoy Gardens Madeira/Funchal

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