We booked this as it was described as quiet and 5 star. Well it is quiet and very isolated. It is by no means 5 star, the food is awfull and despite complainiing it did not improve so after the first 2 nights of a 10 night stay we ate out. There is a good selections of restaurants and snack bars in Funchal and Camara de Lobos, you can get here either by the hotel bus or the local one.
The positives to this hotel is the building and the pool but mainly the staff. Unfortunately one of the best ones seem to be leaving. They are trying very hard to cover up the appaling management who only seem concerned with cost cutting. For example the air conditioning has not been turned on for much longer than our tay here. Also the lift has not worked since August (confirmed by a member of staff)!. The atmosphere reaks of anything to save money. The hot plates are not tuned on so all the plates are cold. The hot buffet is not on but small hot dishes holding cut up hot dog sausages, thin bacon, baked beans, tomatoes and tinned mushrooms. This food is cold when put in. I complained after 3 days and then hot water was put in the dishes and the plate warmer turned on for 2 days, but off again this morning. The gardens are magnificent but very neglected, you can see why they have won an award for them but now they are unkempt and sad.
Basic mistakes are being made to cut costs, try increasing revinue! There is never any staff in the bar, so you have to ask for a drink, same thing with the pool area, you have to ring the reception. If the food in the restaurant is appaling people will not buy it. It was cold, precooked and served on a cold plate. The service staff were very attentive and I felt embarressed by the standards of the cooking. There is obviously junior, inexperienced kitchen staff using cheap ingriedients and it shows. We got drinks from local shops and had those as it was easier than waiting for someone to get ours. However we would have ordered them here if someone had been on hand.
We book out tomorrow and fear this is a failing hotel that will close. A couple came 2 days ago and booked out this morning to another hotel.
There is only internet access in the reception, a fridge in your room is not a mini bar, and only a bar of soap and some shower gell in your room. Not 5 star at all. The gardens are full of fresh fruit but non evident in the hotel. What a waste. Rooms were uncomfortably hot at night due to no air con and the local dogs very vocal. The matress was the hardest I have ever slept on and the staff told me this was a problem in all rooms. They put some extra blankets on to try and soften it but this did not work. The heat at night, hard bed and old fashioned bedding meant I slept very badly. If they are not going to push hot drinks then they could at least give tea and coffee making facilities in the rooms. There is a small shop down the hill that will open up amd sell you water etc. Again very nice. I would hate to bring children here, no pool attendent ever, terraced garden not suitable for them as you would be on edge trying to entertain children. Also this is a good hour from Funchal on the public bus and I would say a 45 minute drive, if you are brave enough! Sat nav does not work up this far and the roads are challenging to say the least. Unless you are a very experienced, confident and brave driver I would stick to the busses!
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- Also Known As:
- Quinta Jardim Da Serra Hotel Funchal
- Quinta Jardim Da Serra Funchal
- Quinta Jardim Da Serra Madeira/Funchal