This hotel I have known for years but not stayed at as has been full. Finally had the privilege to stay last week as a getaway from he cold British weather a very welcoming hotel, professional staff at all levels, good service at the restaurant and bars. All staff went the extra mile even providing a kettle, and heater on cold nights as we had a very large room.good food, so close to Funchal town downhill means uphill walk back but not a problem.
Would reommend

The hotel is in a great spot for views of the harbour so for the New Years Eve firework display it is hard to beat! As others say, it is a short walk down to the old town or into the city. The staff are very efficient but we found the amenities a bit lacking over the New Year period - the hotel was busy but the pool was too cold and the spa seemed closed. Not quite all I expected from a 4-star rated property.

This is our second visit to this hotel.We were here in 2011.
Staff are just wonderful. The hotel is perfectly placed to visit the old town of Funchal. Lots of good eating places and about a 20 minute stroll to the centre of the town. As I said before its at the top of a hill so expect some exercise when returning to the hotel.
Just one drawback; its rooms are now looking a little bit tired and in need of slight refurbishment and soon.
Apart from the above criticism lovely hotel, added to our enjoyment of our holiday.

This hotel is the perfect relaxing get away,beautiful views, friendly staff, stunning location, I would not hesitate to go back. But, room 218 had a very unpleasent smell of dead rodent, this is the only way to describe it, if you book this hotel,stear clear of 218.