We have stayed in Madeira many times, but this is the third time that we have been to this hotel, so for us there cannot be much wrong with it! The main attraction is location, location, location! There are relatively few hotels located in the heart of the old town, within easy walking distance (admittedly up a short hill) of the attractive cobbled streets and alleyways of the old town. It's a five or ten minute walk to the enormous numbers of restaurants and bars in this area. And yet the hotel is a quiet refuge away from the hustle and bustle of this area.
The hotel has well kept and clean public areas. The gardens are well tended and beautiful, with a quiet small orchard and plantation area beyond the pool down some steps. I suspect some of the produce is used within the hotel for the guests, so it is certainly fresh. The pool area is well set out and there is no scramble for loungers. During our time here, although it was very warm, the pool temperature was a little on the cool side, and could have done with some heat as a booster. Overall, however, it was a great place to hangout and relax. There are great views over the harbour area, where you could see cruise ships coming and going.
Breakfast was very good and served on the terrace (the weather was good) as well as the indoor restaurant. Other reviewers have referred to the unhygienic pigeon nuisance, which is a problem if you eat outside. But apart from that breakfast was fine. We never ate in the restaurant at night, so cannot comment. There was a spa area which wasn't used much (by nobody when we stayed there, as far as I could figure out).
The staff around the hotel were, without exception, quietly efficient, polite and helpful. All areas of the hotel, including the bedroom were clean and spotless. Car parking is free for guests in a basement floor car park.
Our room was labelled as a sea view and was side-on to the sea and harbour, and therefore with partially obstructed views. Avoid rooms on the lower ground floor, with poorer views and ant problems. The room itself was reasonably spacious with a good bathroom and most of the facilities you would want. It is true that the television was a little outdated, but everything worked, the beds were comfortable and air-conditioning efficient.
Many of the newer hotels purporting to be in Funchal are some way to the west of the town and quite a walk if you're looking to be located in the old town. This hotel is no doubt not as modern, up-to-date and lively as some of these, but if you're looking for somewhere where most that Funchal has to offer is close at hand, then this is a very good option.
A footnote (and not the fault of the hotel!): There seems to be a problem with mosquitoes at the moment, so take precautions!
Second or third floor rooms are best and in the main body of the hotel. Avoid those on the lower gr...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.