We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The residence Porto mare” 5 of 5 stars
Review of The Residence Porto Mare (Porto Bay)

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added The Residence Porto Mare (Porto Bay) to your Saves list
The Residence Porto Mare (Porto Bay)
4.0 of 5 Hotel   |   Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)   |  
Hotel amenities
Ranked #6 of 89 Hotels in Funchal
Brussels, Belgium
1 review
4 helpful votes 4 helpful votes
“The residence Porto mare”
5 of 5 stars Reviewed July 24, 2014

Great hotel with lots of sport activities and a great selection of restaurants in and around the hotel.
The maids come in everyday and keep your room nice, clean, and tidy. The staff are all very friendly and will try to help you as much possible. The free wifi in the room is very useful!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 13, 2014
Dear Guest,

Just a short note to thank you for your recent stay at The Residence hotel and for your thoughts about it.

Happy to learn that you have enjoyed your holiday experience with us.

It will be a pleasure to welcome you whenever you decide to visit us.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

542 reviews from our community

Traveler rating
    468
    63
    8
    2
    1
See reviews for
147
298
12
Business
0
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wolverhampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 23, 2014

Apartments as clean and comfortable as in previous years; friendly maids and food excellent. However, despite a ruling about no towels to be left on sun beds for more than 90 minutes unattended, by 8.30 am each morning of our first week there all the sunbeds had been reserved and no towels were removed by ground staff at any time during our two week stay.

Also, surprised to see topless sunbathing on main lawns. No BBC channels available on TV.

Room Tip: Some rooms overlook the road, some look out on semi-private lawns, which are lovely if downstairs, w...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Just a short message to thank you for another stay and for your feedback.

Sorry if we were not able to fulfill all your needs, during this holiday experience.
Regarding the points mentioned that took you to write about it please understand that we would need a battalion of staff to control all the different clients behavior.
We can only create procedures and basically implement a control in order to be better today than we were yesterday, but we are dealing with people behaviors, therefore we will never be perfect.

We sincerely hope to welcome you in a future visit to Madeira.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 23, 2014

This was our 9th visit to the Residence and the quality and standards are as good as ever.
When we visit we feel like we are coming home to see old faces.
There is tremendous support from the Customer Relations staff. Claire was great in helping us when my wife fell ill and thankfully she was able to recover and enjoy the remainder of the holiday.
We are looking forward to our 2015 stay already.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Thank you for the nice feedback about your recent 9th stay at The Residence. It is rewarding to know that you have enjoyed another holiday experience with us.

Also take the opportunity to thank you for the public praise of Claire. I am sure she will be most pleased to receive your thoughts.

Looking forward to welcome you,

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York USA
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 21, 2014

The perfect lodgings on a beautiful island.. We first visited Madeira and stayed at the Eden Mar which is part of the Porto bay complex. We have a knack for knowing quality and value from our travels. We fell in love with this hotel complex the first day we arrived. and purchased a 3 week timeshare apartment at the Residence in 2006, Since then we have purchased a 4th week and recently purchase 2 more weeks for a total of 6 weeks. Need I say we must have enjoyed it for 11 years as we have renewed our contracts for another 10 years, which means I have to stay healthy until I am 84.. Each years has presented us with exceptional service , entertainment and fabulous restaurants on the premises. We enjoy this resort more each year. There are always a variety of entertainment and activities to partake in. The weekly summer Pink Party and Barbecue are wonderful and we look forward to these 2 events each week. For those that prefer a quieter sedate time there are other alternatives.The location is ideal as one can enjoy walks along the ocean promenade and go on numerous mountain tours of the island. All levels of the staff are sincere and do their utmost to make guests feel welcome and more as visiting relatives rather than a vacationer. We also look forward to seeing our fellow travelers , who we have made friends with over the years.Stay at the Porto Mare Hotel or Residence once and I'm sure that t it will not be your last stay.

We returned 2 weeks ago and have 10 months until we return. Hope to see you there next year.

Phil & Theresa , New York, NY.

Room Tip: All rooms are pleasant. The apartments are large and those on the higher floors have panoramic views...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Phil, Theresa and Cristina,

THANK YOU for staying with us so for so many years, thank you for your kindness , thank you for enjoying yourselves while you are here and profit from the different activities and facilities of Vila Porto Mare.

We will always be pleased to welcome you and see you around,


Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 20, 2014

stayed for one week although very new and modern found it a long walk to get anywhere in hotel .under ground car park bonus .rooms very clean and daily cleaned. much larger hotel with a lot of people mostly English .

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Just a short message to thank you for your ”1 week ” feedback about your recent visit to our hotel and really happy to know that overall you had a pleasant holiday experience.

We sincerely hope to see you around whenever you decide to visit us once again,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkhamsted, United Kingdom
Top Contributor
103 reviews 103 reviews
32 hotel reviews
Reviews in 47 cities Reviews in 47 cities
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed July 19, 2014

For our first family (2 adults, 2 children aged 11 and 9) trip to Madeira, we'd booked a one-bedroomed apartment at the Residence at a very good rate through Expedia. We arrived 3 July, the children's school term having finished the previous day. Having completed the online pre-registration, check-in was quick and efficient and brought a surprise upgrade to a 2-bedroomed apartment.

Surprise turned to delight on entering the spacious sea-facing apartment, with 2 good sized bedrooms, each with balconies, separated by a living and dining area, a well equipped kitchen (full size oven, microwave, dishwasher, fridge, kettle, toaster, filter coffee maker and a good range of cooking utensils, crockery and cutlery). We had 2.5 bathrooms with 3 showers between them. The beds were firm, but had a softness provide by mattress toppers which, with good linen and good quality blackout curtains, meant we all slept very well.

Our room rate included a buffet breakfast taken in the Atlantida restaurant of the Porto Mare Hotel which together with the Eden Mar and The Residence, forms a resort for which all of the facilities are available to all the guests. Breakfasts were the usual buffet fare, with a good mix of hot and cold offerings, although the orange juice could have been better quality. Tables were generally placed for couples but staff were helpful in reorganising them for larger groups. We took a couple of evening buffets there too and although the choice and quality was OK, it was hard to distinguish between the Portuguese themed evening and the International Flavours of the World evening, and we were glad not to be half board given the abundance of local restaurants. However, we did have good meals at La Med and Il Basilico, both part of the resort.

The entire resort is well maintained on a day-to-day basis and is well laid out with little surprises around each corner - from interesting carved wooden statues, to a small aviary with budgies and parakeets to a free daily falconry display with the resident Harris hawk which keeps the pigeons and gulls away. There is also a giant chess half way down some wide steps, a 9 hole mini golf course is available for €2 per person per hour (free on Sundays at 4pm) or French pétanque at €2 ph and a children's playground. The gardens are beautifully kept and the peaceful orchid garden is a delight.

At the start of our holiday, the clientele was mostly retired folks with a small number of families with pre-school children. Some of the elderly clientele were overheard muttering about school age children being out of school and were politely corrected by my husband. Over the duration of our stay, the average adult age probably fell by about 15 years and was still falling when we left on 12 July as more families with school age children arrived. With this came more reserving of sun beds near the pools although we were still always able to find 4 together another 20 seconds walk from a pool.

The Eden Mar pool is the deepest and coldest. The large outdoor pool in front of the Atlantida is most popular and not as cold, enabling a good swim from one end to the other. The indoor-outdoor pool by the Spa was a comfortable temperature and the indoor pool with the retractable roof being the warmest of all. Despite the occasional daytime activity, the pool areas are generally peaceful. A wide variety of bars means night time entertainment can be avoided, if needed, or can be enjoyed for social occasions and watching major sporting events which were widely shown.

The lounges in the 3 reception areas do the resort offer reliable free wifi; one area for improvement would be free wifi in rooms. Any of the Reception areas can be used to book the free shuttle bus into the centre of Funchal.

Overall, we thoroughly enjoyed our stay which was excellent value for money. On the day we left, we were able to keep on our room for a couple of hours extra at no additional charge until our transfer back to the airport arrived. Checkout was as efficient as check-in had been. I would definitely consider returning to The Residence which offers the best of apartment holidays combined with the extra use of hotel facilities, in beautiful surroundings.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Many thanks for staying at our hotel and for such a comprehensive and nice feedback about it.

It is always a great to learn that you had a very positive holiday experience and thoroughly enjoyed it.

We would be most pleased to welcome you for a second visit to Madeira and our hotel.

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 19, 2014

We cannot enthuse enough about our timeshare apartment. So delighted with the tour of this amazing "complex" of timeshare, + 2 outstanding hotels we immediately signed up for 1 week of bliss; quickly changing it to 2 weeks. This was back in 2005 and selfishly we haven't done a review before, as I wanted to keep it all to myself!! Wiser and somewhat older now, one realises how silly this sounds. This is a truely amazing place, with wonderful grounds, 5 swimming pools, fabulous food served in all their restaurants, and the staff who are truely exceptional. Warm, friendly, helpful and fun - nothing is too much trouble, and you really do feel more like a long lost relative than a paying guest, on your return each year. However, don't just take our word for it - Go and See for Yourself.
Alice & Julian

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, August 1, 2014
Dear Guest,

Alice an Julian, TripAdvisor advise us not to use the guest names in our answer, which I think is non sense…anyway and it is not to go against the rules (although sometimes we need to..).
Yes you have been with us so many times and the way you enjoy your holidays and whenever you are around you just enjoy your self’s and get the most out of it which not everyone can do it..

THANK YOU for staying with us, for your kindness, for being the persons you are.

It will always be a great pleasure to see you and people like you in our hotels.


Warm regards,

Muito obrigado,
Abraço


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to The Residence Porto Mare (Porto Bay)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Residence Porto Mare (Porto Bay)

Address: Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#4 Spa Hotel in Funchal
#6 Luxury Hotel in Funchal
#9 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Residence Porto Mare (Porto Bay) 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline and Odigeo so you can book your The Residence Porto Mare (Porto Bay) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Porto Mare (Porto Bay) Madeira/Funchal

Owners: What's your side of the story?

If you own or manage The Residence Porto Mare (Porto Bay), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.