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“'The Residence' staff were beyond amazing when I broke my leg.” 5 of 5 stars
Review of The Residence Porto Mare (Porto Bay)

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The Residence Porto Mare (Porto Bay)
4.0 of 5 Hotel   |   Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)   |  
Hotel amenities
Ranked #5 of 89 Hotels in Funchal
Kent, United Kingdom
1 review
4 helpful votes 4 helpful votes
“'The Residence' staff were beyond amazing when I broke my leg.”
5 of 5 stars Reviewed July 18, 2014

Claire Taylor Dias (Admin Dept) at The Residence went over and above with regards emotional, physical, practical support. She made calls for me, packed up my whole room for me (whilst I lay in a hospital bed - totally incapacitated). She bought me shopping and visited me loads (I am 40 years old, and went on holiday alone for a "break" ....oh the irony).

She even did all of this on her DAYS OFF ! Amazing.

She gave me her personal mobile number and was there for me 24/7.

I am part of the 10 year Time Share deal and I can honestly say nowhere has EVER come close to the standard of The Residence/Porto Mare Hotel.

The staff are (clearly!) beyond amazing. The place is spotlessly clean and beautiful.

10 out of 10 ..... in every aspect. Really. And I am a very fussy person with ridiculously high standards.

40 year old single female, Kent.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 25, 2014
Dear Guest,

Thank you for the feedback about your recent holiday experience at The Residence shared with so many other holiday makers.
Thank you also for the public praise of our staff members Claire in particular. I am sure she will be delighted to receive your thoughts.

We all wish you a quick recover from the incident during your holidays.

We will always be pleased to welcome you.

Warm regards,

Muito obrigado


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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532 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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English first
Wark, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 18, 2014

Lovely hotel overlooking the sea with beautiful well kept grounds and gardens. We stayed in a 2 bedroom apartment in May which was very spacious and liked it so much that we're returning later in the year. We didn't eat in the hotel but listening to other residents the food was good. There is a Hotel courtesy bus to Funchal town which has to be booked in advance as The lido area is a long walk to centre but bearing in mind they do not operate over the lunch period and in the evening. There are also plenty of eateries in the Lido area to choose from.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 25, 2014
Dear Guest,

Thank you for staying at Porto Mare Residence and for your feedback about it.
It is rewarding to know that you took a very positive impression of our property and services provided.

It will always be a pleasure to welcome you back,

Warm regards

Muito obrigado,


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

Just returned from a lovely weeks holiday in the Residence with our family, we had two apartments. Our Grandchildren of 6 and 8 had a wonderful time taking full advantage of all the facilities like tennis, table tennis kids club the list goes on. Every year they enjoy the magic show and the addition of Mr Marron a bonus. It's a shame they don't advertise the kids club more we only sought it out as they loved it last year, the only mention is in a small brochure in your welcome pack.
Well done Porto Bay another great week !

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 25, 2014
Dear Guest,

Thank you for the nice feedback about your recent stay at The Residence. Thank you also for being with us once again.

It is rewarding to know that you have enjoyed another holiday experience with us.

We have taken good note of you suggestion about the Kids club program.

Looking forward to welcome you,

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilhavo, Portugal
Top Contributor
80 reviews 80 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 9, 2014

This has got to be one of the nicest hotels we've stayed in and we can't wait to go back. Accomodation great, huge and with all state of the art appliances; great breakfast, plentiful and always well stocked; nice pools (since the weather was not great we used more the indoor pools, but all were lovely); and the nicest part was definitely the gardens and outdoor setup, with nice spots everywhere. Only down points were the distance to our room from the reception (felt like the length of a football field) and the lack of free internet in the room (there was free wifi in the reception are but that was, like I mentioned, mileeees away). We will definitely want to go back.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 25, 2014
Dear Guest,

Just a short message to thank you for your ” “Superb” ” feedback about your recent visit to our hotel. Really happy to learn that overall you had a pleasant holiday experience.

We have made good note about the internet charge and promise to discuss it internally.

We sincerely hope to see you around whenever you decide to visit Madeira Island once again,

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed July 9, 2014

We have just returned from wonderful Madeira and the Residence. If you are considering visiting Madeira, book to stay at the Residence or the Porto Mare Hotel. You will see from the many previous reviews it has excellent facilities. The Staff, from the Senior Management through to the lovely Chambermaids cannot do enough for you. The beautiful gardens must be seen to be believed ! The ample choice of swimming pools gives everyone their own individual space. In house entertainment is varied and good. Try it you won't be disappointed!

Room Tip: Avoid rooms overlooking the street on the west side, otherwise any choice will be good for differing...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 25, 2014
Dear Guest,

Just a short note to thank you for your recent stay at The Residence hotel and for your thoughts about it.

Happy to learn that you have enjoyed your holiday experience with us.


It will be a pleasure to welcome you whenever you decide to visit us.

Warm regards,

Muto obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bishops Stortford, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 27, 2014

Just returned from a wonderful stay at The Residence. Great hotel. Room had a sea view. Gardens are immaculate and the hotel was very clean - beds were huge! A number of different bars, pools and restaurants to choose from within the Porto Bay group - all interconnecting. Spa and indoor pool was lovely. Lots to do with many restaurants and a great supermarket within easy walking distance of the hotel. Looking forward to a return visit next year.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 17, 2014
Dear Guest,

Thank you for the “Looking forward to a return visit!” feedback about your recent stay at The Residence.

So rewarding to learn that you have enjoyed another holiday experience with us.

Looking forward to welcome you,

Warm regards,


Muito obrigado


. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newark
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

We've had our apartment at The Residence for 9 years now and are lucky enough to have a two bedroom apartment with a garden. This is a truly lovely apartment with a fantastic sea view. The gardens of the Residence and the attached hotel are stunning and whatever time of the year you visit will always be colourful and well maintained. We are in the position of having more than one property abroad but this is the one where the standards are exceptional, we have had the same cleaner for all of our time at the Residence (except for when she was on maternity leave) and she is brilliant. The rooms are always spotless and her dedication to making your stay a good one is humbling. This stability in the staff group is, I think, one of the reasons for the standard within the complex and a testament to the parent company. The 'world Cup' was on during our stay and this was catered for within one of the bars where you could go to watch any of the matches in comfort. If I was forced to make a negative comment it would only be that the 'Med' restaurant doesn't appear to have significantly changed its menu in the 9 years. This is fine if you are a one off visitor but we have 4 weeks spread over the year and have found ourselves no longer using the restaurant, not because of the quality, that is super, but because we have had all the things on the menu that we like!! More than once. This small item however does nothing to detract from our stay or my view of The Residence in general

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, July 17, 2014
Dear Guest,

Thank you for staying with us again and again, and also for your thoughts about your recent stay at The Residence. Thank you also for let us know that you have enjoyed it,

About the Med I would like to inform you that every year, year and an half we change the menu.
Just one example is the meat lovers night that we have introduced two years ago and it is the evening with full house since then.
When I mention “change the menu” it does not mean that we take away all the courses from the menu, but only the “losers” and introduce one or two new options.

It will be a pleasure to welcome you back in a future visit to our beautiful island.

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Residence Porto Mare (Porto Bay)

Address: Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Funchal
#3 Spa Hotel in Funchal
#5 Luxury Hotel in Funchal
#8 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Residence Porto Mare (Porto Bay) 4*
Number of rooms: 99
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Porto Mare (Porto Bay) Madeira/Funchal

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