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“Another tough day in paradise!” 5 of 5 stars
Review of The Residence Porto Mare (Porto Bay)

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The Residence Porto Mare (Porto Bay)
4.0 of 5 Hotel   |   Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)   |  
Hotel amenities
Ranked #3 of 91 hotels in Funchal
Warwick, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Another tough day in paradise!”
5 of 5 stars Reviewed April 23, 2013

Our week is in February, but last time we were able to visit that week we faced the flood that sadly killed so many local people and one British woman.
This time we combined two weeks and went in 08-22 April '13.
It was like coming back home but to probably more luxury than we have at home.
We did breakfast ourselves on the verandah that leads to the gardens which are always delightful; like a botanical garden. The evenings were a mix between something light in and eating in one of the four restaurants on site. Italian - Il Basilico, buffet - Atlantida, Potugese - Al Farma, and Mediterranean - The Med.
Staff were all attentive and good humoured. Entertainment varied from some insipid keyboard with effects and girl singer to the incredible Sangre Latino (difficult to classify but well worth checking out) and very capable The Black Dog Blues Band.
Whilst The Residence is part of Vila Porto Mare complex (includes Hotel Porto Mare and Eden Mar hotel) it never appears crowded.
I would suggest it's not ideal for kids a most in the Vila Porto Mare are older; but that's Madeira!

Room Tip: The Residence is a time-share so take what's available as it's so popular there are few to c...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, May 17, 2013
Dear Guest,

Just a short note to thank you for your the feedback about your recent visit to The Residence.
We are most pleased to know that you had another pleasant stay.

Sincerely hope to see you around in a short period of time.

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2013

Our lates visit was a relaxing fortnight doing not a lot. Apart from some minor problems with the chamber maid service all was as we have come to expect. We mainly ate out and tried a few of the restaurants thereabouts, most were excellant. Now we can look forward to next time when we can sit on the balcony watching the sea, drinking a glass of madeira wine.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, May 17, 2013
Dear Guest,

Thank you for your feedback about your recent 6th visit to The Residence and glad that overall you have enjoyed it.
Please next time inform us immediately about any problems you face about service. We will be most pleased to look for a solution.

Hope to welcome you for the 7th stay with us.

Warm regards

Muito obrigado

. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doncaster, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2013

The Residence Porta Mare provided another wonderful holiday again. Each time I come I am bowled over by the service provide, quality of the rooms, wonderful gardens and superb food provided in the Restaurants Atlantida and Med. Alexander, manager of the Atlantida and his staff could not provide a more friendlier or professional service. In fact he went a step further when I returned from the Market with some flowers that needed boxing before I travelled. Within 5 mins I had box, tape and bag to put them in. I shall be returning in June and can not wait. Thank you!
A. Paterson

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, May 17, 2013
Dear Guest,

Many thanks for another stay and for the “ Another fantastic stay in first rate accommodation” review shared on tripadvisor that I will proudly share with my team in particular with Alexandre.

Sincerely hope to see you around soon,

Warm regards,

Muito obrigado

. ..
ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2013

We are regular visitors to the Porto Bay group and have just returned from the Residence, a fantastic room, with large bed, sitting area, kitchen, two bathrooms, and superb views to the gardens and Atlantic. We enjoy all the hotels in this complex as each has its own merits, we move around the Eden Mar, Porto Mare and Residence to experience different areas, we find that the hotel you stay in you tend to be bias to that area, as in breakfast, pool, bar etc. We enjoy dining out around Funchal, and find the Hotel Restaurants to be of excellent quality and good value in comparison. Varied menus depending which restaurant style you enjoy, we particularly enjoy the Med Restaurant for its quality of food and wine list. The service and cleanliness both in the Restaurants and around the hotel, I would say is impeccable.
We attended a one night Dinner and show at the Lido bar with friends, a fantastic night, good food ( Michelin star standard) great entertainment, and inclusive quality drinks, an evening we wont forget.
I have recommended friends go Madeira and visit this hotel, friends who say they never go back to the same place twice, and guess what, they return. I cant praise the Porto Bay group more highly and I have stayed in some Great hotels around Europe.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, April 24, 2013
Dear Guest,

What a “wonderfull” feedback about your holiday experience at the Residence. I will proudly share your lovely thoughts with all my team and I am sure they will be even more motivated to keep the standards of our property.

Also happy to know that you enjoyed our different gastronomic options, as you know this is one of the areas where it is difficult to please everyone but yes it is great to receive now and then such positive feedback as yours.

We will be most pleased to welcome you in a soonest visit to Madeira.

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 16, 2013

The Residence Porto Mare is part of the Porto Bay group of hotels. The apartments are well appointed and spacious, with either garden or balcony access. The gardens are beautiful with magnificent plants and flowers, named individually. Everyone staying has full access to the hotel Porto Mare and the Eden Mar next door and all of their facilities - four swimming pools, mini golf, table tennis etc. Our children love to come to Madeira and the Residence is better than a home from home (with daily cleaning!). Breakfasts in the Porto Mare are Superb. We cannot rate this place highly enough.

Room Tip: All the rooms and apartments we have stayed in have been excellent.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, April 24, 2013
Dear Guest,

Just a short note to thank you for your review about the Residence and shared with such a vast audience.

It is rewarding to know that you had another enjoyable holiday experience and I am sure all my team will be very happy to welcome you back in a future visit to our island,


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2013

the residence as part of porto mare complex makes an ideal place to be as you enjoy the all the facilities within the complex. It looks big as a whole and with a variety of activities to suit both the very young and old. My family loves the tropical garden with outdoor pool, just a shame the weather was not good early part of our stay. We love the buffet breakfast and dinner at Almanai restaurant and every evening music performance at the Oceano bar was a great way to wine down end of the day.The reception staff and house keepers were very friendly and we feel pampered we could get help with room tidy nearly everyday. Funchal sight seeing buses, taxis and public transport provide a safer way of getting around for us as we don't like driving on the hills. Much more to see at the Monte, sky walk, botanical gardens, street markets etcs.

Room Tip: rooms overlooking the garden or sea are great
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, April 24, 2013
Dear Guest,

Thank you for your positive review about your holiday experience at the Residence and really happy to learn that you had such a positive holiday experience with us.

I am sure all my team would be very happy to welcome you back in a future visit to our island,


Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 10, 2013

we are regular at the residence and each year seems more enjoyable .Main message this year is how good the in house restaurants are in particular the Med -superb steak and the Alfema
(mainly portugese /Madeiran) really praiseworthy for in house and not too dear -no need to go out. Good attentive service as well ! Breakfast excellent - the place beautifully clean -pools great and those gardens!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at The Residence Porto Mare (Porto Bay), responded to this review, April 19, 2013
Dear Guest,

Great to know that at least on the gastronomic side we doing well according to you recent visit to us that we really appreciated. Next time do not miss Il Basilico.

Thank you also for sharing on tripadvisor you thoughts about us.

It will be a pleasure to welcome you soon,

Warm regards,

Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Residence Porto Mare (Porto Bay)

Address: Rua Leichlingen 7, Funchal, Madeira 9004-532, Portugal (Formerly Porto Mare Residence)
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Funchal
#2 Spa Hotel in Funchal
#3 Luxury Hotel in Funchal
#7 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Residence Porto Mare (Porto Bay) 4*
Official Description (provided by the hotel):
Occupying the west wing of the Vila Porto Mare resort, The Residence enjoys the use of all its facilities and a real sense of community. A wide selection of carefully furnished and fully equipped apartments where comfort is our motto. The 99 units divided into studios, one and two bedroom apartments are decorated with a touch of exoticism. The Residence apartments combine views over the ocean with tropical gardens. ... more   less 
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Also Known As:
Porto Mare Residence Funchal
Porto Mare Residence Hotel Funchal
The Residence Porto Mare (Porto Bay) Madeira/Funchal

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