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“Magnificent” 5 of 5 stars
Review of Lti Pestana Grand

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Lti Pestana Grand
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #12 of 89 Hotels in Funchal
Certificate of Excellence 2014
Somerset, England
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
39 helpful votes 39 helpful votes
“Magnificent”
5 of 5 stars Reviewed January 4, 2010

What a joy. A wonderful modern hotel with attentive staff and excellent facilities. This hotel well exceeds its 5 star rating. The bedrooms are well appointed, comfortable and a good size. Be sure to get a sea view as it is well worth additional money. There are also excellent restaurants in the vicinity.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Public Relations Manager at Lti Pestana Grand, responded to this review, January 5, 2010
Dear guest,
Thank you for your comment! We are glad that, the hotel and specially the staff correspond to your expectations making this a nice holiday for you! We're looking forward to see you in a near future.

Best Regards
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957 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
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u.k.
Top Contributor
116 reviews 116 reviews
30 hotel reviews
Reviews in 47 cities Reviews in 47 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 31, 2009

my wife and i chose this hotel based on feedback on this site and the comments are very accurate ... the service and cleanliness were 1st class , the hotel is a bit out of town but with excellent restaurants and shops close by also access to town is cheap and easy .. the hotel itself is very reserved which is nice if you need to relax , the breakfast was good especially the fresh cooked omlettes and sparkling wine ... we would also like to recommend nearby restaurants i.e. Churrascaria Galinha Dourada , Real Canoa , O Baroquiero ..... the hotel restaurants were so so .... The free and requent town bus was very useful too .... Enjoy.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Service Manager at Lti Pestana Grand, responded to this review, January 2, 2010
Dear guest, it was a pleasure having you with us! Thank your for your nice comment, it's very grateful to know that we provide a good holiday for you and your wife!
A happy new year and we look forward to see you again with us!

Best Regards
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Devon, England
Top Contributor
117 reviews 117 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed December 29, 2009

This hotel is filled with very good points, the hotel itself is perfect, cleanlines is of the upmost, absolutely faultless. The bedroom service is second to none, the room was perfect, the bar was perfect as was the restaurant. The staff are extremely polite, there is nothing you could find that would give you cause to complain.
Our only gripes would be as follows, my wife phoned England from the phone in the room because her Father was gravely ill, she was on the phone for an hour, when we came to pay for our extra's, we recieved a phone bill for the one call for £206, which when we questioned it , was dropped to £100, so be warned, the food is not perfect, the breakfast was very good, the Christmas Eve dinner was very nice indeed, but the rest was very average. And whoever chooses the piped music should be shot, constant Opera music, which is not to be knocked if you are an Opera fan, but to the rest of us, not very enjoyable. And the bar entertainment leaves a lot to be desired also. We stayed for a week and there was entertainment on every evening, which is fine, but if you can spend money on a beautiful hotel, then why waste it on inferior entertainers to play for your guests pleasure. That said, this hotel is very nice indeed, I would recommend it to all.

Stayed December 2009, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Public Relations Manager at Lti Pestana Grand, responded to this review, January 2, 2010
Dear guest, thank you very much for your comment! We really try to do our best, to have all of our guests happy and satisfied. Your opinion concerning our average points will give us the opportunity to find a way to improve them and be a even better 5* hotel in the future coming. We apologise that some points did not meet your expectations, and we expect to minimize them next time.
Once again, thank you very much for choosing the Pestana Grand and we wish for you and your family a Happy New Year.

Best Regards
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Glasgow, United Kingdom
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
Reviews in 41 cities Reviews in 41 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed December 16, 2009

We enjoyed a very quiet week here with a lovely sea-view room. Previous reviewers are correct in identifying the target client here as being of the "more mature" variety so if you have teens or teenies, then this may not be the right choice for you. On the other hand, there were ramps and, I believe, wet rooms for those who are disabled. The location was wonderful - if you are able, go for the seaview room and enjoy sunrise on the balcony in the fluffy white robe. (False economy not to?) Access to town is easy either by bus, shuttle or a longish walk. Service was excellent with constant reminders to ask if there was anything further anyone could do for you. The massage from the highly skilled Rosano in the spa had my stressed-out, knotted-up back moving and feeling better than it had in years - despite regular massage at home.
There is a lovely fish restaurant a few minutes walk from the hotel. From the promenade at the hotel, turn away from town and follow the steps downwards towards the caves. The Doca do Cavacas sits looking out to sea in prime sunset position and cooks simple fish dishes to order all day.
If you are looking for action and activity on-site, avoid this hotel. If you are looking for comfort, peace, good service and a superb breakfast, book right away. We will be back.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PestanaGranduser, Public Relations Manager at Lti Pestana Grand, responded to this review, December 19, 2009
Dear guest, first of all we are very pleased to know that, you really enjoyed your time with us, our aim is for you to have the best of your holidays. Thank you for your comment and we will be certainly waiting for your next visit. A Saint Christmas and a Happy New Year for you and your family.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 29, 2009

We visited the Grand on the basis of the good reports.
However whilst we found all the staff were very friendly, helpful and efficient the hotel is definitely not 5 Star.
The room was OK, but nothing special. There was a poor choice of beverages, the shower had a curtain, not a screen and the water in the sink kept draining away, due to poor fitting plug. On the plus side I must say the beds were very comfortable.
They even had the audacity to charge 5 euros for use of a cheap iron and ironing board.
Breakfast was OK but nothing special, a bit inconsistent.
The hotel did provide very efficient free travel to the main town.
It is a lovely walk into town (about 40 mins) and taxis cost approx 8 euros if you need to use them.
The island is beautiful and will be going back, but will not stay in a Pestana again.
There are a good choice of hotels nearer or in the town.
Sorry to be so negative Mr Pestana, but you need to raise your game.

  • Stayed November 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed September 30, 2009

Having stayed here last year and enjoyed it immensely, we decided to go back. However for this stay we decided to upgrade to a suite. Although the upgrade is not cheap, it is well worth it as you get a vast amount of space, a much larger bathroom with a separate shower cubicle instead of just a shower attatchment over the bath, and two balconies. An additional surprise was a knock at the door shortly after we arrived, only to find a waiter with a complete honey cake and a bottle of Madeira wine - compliments of the hotel.
The only disappointment was that if you wanted to use one of the first two courtesy buses, into Funchal, in the morning they usually turned up with only 2 out of the 52 seats available. This was because the bus picked up first at the Pestana Bay Hotel.
The hotel restaurants were a bit expensive for evening meals, but there are plenty of good choices within easy walking distance. The choices at breakfast were very good, the only disappointment being that many of the hot buffet items were often only luke warm.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2009

We stayed at the Grand after a week at the Carlton with timeshare. The studio apartment was very nice and clean and modern. The view we had could have been better on the 1st floor could not see past the plants on balcony. This spoiled it a bit. The pool area is lovely and very modern and clean. The prices are a bit expensive but it is a five star resort so I guess thats what you would expect. The pool bar closes at 6pm and after that you must go indoors to get a drink, it is not the kind of bar you would sit in before a shower and change. Also they do a happy hour where you get 20% off , I think if they did the traditional 2 for 1 or half price more people would use it. The drinks are very expensive compared to outside the hotel. The location is not too bad near Forum Madeira Shopping centre which is very nice with good choice of shops and eating out. Quite trendy not for older people perhaps. We liked it. The staff were quite impersonal apart form Mike who did the welcome meeting he was full of very useful information and seemed very approachable we found other staff members very arrogant and even rude.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lti Pestana Grand

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#9 Family Hotel in Funchal
#10 Spa Hotel in Funchal
#12 Luxury Hotel in Funchal
#12 Business Hotel in Funchal
#12 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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