Just returned, 2 days ago, What can we say right from arrival to departure everything was absolutely superb. The setting, ambiance,cleanliness, food, facilities and not least of all The staff. On arrival we were greeted with a glass of Madeira and guided to our room with superb sea views. The standard of room was exceptional, and the attentiveness of all the staff made us feel very special throughout our stay.
Some reviews say that the one downside to this oasis is the distance to Funchal, however its in a most fashionable area and the walk into town across the promenade is both fascinating and breathtaking with fantastic views along the way - and if you don't like walking then the Grand provide a free shuttle service into the center of Town.
All in all this is the best hotel we have ever stayed in.