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“Relaxing 'retreat' with beautiful surroundings” 5 of 5 stars
Review of Lti Pestana Grand

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Lti Pestana Grand
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #16 of 90 Hotels in Funchal
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Relaxing 'retreat' with beautiful surroundings”
5 of 5 stars Reviewed July 15, 2013

Stayed here with a friend for a week and really enjoyed it. Rooms were clean and spacious, great choice of English tv channels (just a bonus of course!) and the pool and jacuzzi/sauna area were great to relax at the end if the day. Location on the walkway that overlooks the ocean is great, and views are stunning, although it is a 40 min walk to Funchal. As two friends in our 20's we were happy to make the walk twice a day sometimes, but those less mobile or just feeling lazy can take advantage of the free shuttle bus put on by the hotel- only comment I have about this is that the last bus left at 7.05 which is a bit early (hence the walking) but this is a minor point, and those who wish can take a taxi for €7 to the town. Staff at check in and breakfast were wonderful, always happy to help and breakfast itself was plentiful and good choice (including for veggies like me) as 'young' people compared to the average tourists in Madeira, we did find it quiet, but in a good way and we loved just relaxing at the hotel and exploring the island. After talking to some locals we did find some hidden spots for good nightlife- so its there you just have to look for it! Go on the west tour during stay, really pretty, and whale watching in cahelta is fantastic (try losbonas an ethical company who dont hound the animals) but back to the hotel, cannot fault it and will likely return next time I need a restful holiday.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 7, 2013
Dear Guest,

Thank you for taking the time to review after your most recent stay at lti Pestana Grand Hotel.
Your compliments about the service we provided to you, specially the fact you mentioned the FO and Breakfast Staff, were highly appreciated! Your comment was the best award they could get.

We are keeping our fingers crossed for a second visit and we look forward to welcoming you back in a not too distant future,

With kind regards
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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832 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
CT
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 15, 2013

Our studio apartment was spacious, pristine, and comfortable. The balcony had a sea view and the kitchen area was more than adequate.

The staff is multilingual,friendly and helpful. Recommended activities were well worth the cost. The free shuttle bus to the edge of Funchal was comfortable, clean, and reliable.

Large lovely pools are on site. The beautiful seaside promenade can be accessed directly from the Grand Pestana Hotel pool area. I suggest walking the promenade to the end in both directions. One way leads almost into Funchal. The other way ends at an area with sea caves. The roaring sea is at times loud, powerful, and always spectacular to hear and view.

An on site restaurant is available. There are plenty of restaurants to choose from in Funchal and along the promenade . All the ones we tried were adequate to outstanding. The presentation and quality ranged with the prices. City bus stops, restaurants, and a shopping mall were within a ten minute walking distance from the hotel. A very convenient location.

City buses are inexpensive and clean.

I highly recommend the Pestana Grand Hotel. The grounds and units are pristine. The staff is friendly and helpful. Madeira is a lovely island with a varied and beautiful landscape. The people are friendly. The food is fresh and delicious with fantastic fish, vegatables, breads, and desserts.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest,

What a pleasure to read these wonderful comments on TripAdvisor.
We are thrilled that you enjoyed your recent stay with us and that our services were to your entire satisfaction.

It is always a breath of fresh air and a wonderful source of motivation for all of us to see that our efforts pleased our guests.

We hope to have the pleasure to welcome you back very soon.
Every good wish
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

Just come back from a wonderful week here and this hotel gave us pretty much everything that we were looking for. Its set in stunning grounds/gardens, the pool area is gorgeous, the staff are really lovely and make you feel very special. Look out for Maitre D Eduardo and waiting staff Francisco both who were outstanding in terms of customer service. So sweet, funny, friendly.

The hotel room was large and looked out over the sea, and was cleaned beautifully everyday.

We went for half board - breakfasts great, as were dinners although my slight criticism was that I think they could have had more veggie main meal options....but when there wasn't anything I liked the staff got the chef to cook me whatever I wanted anyway!

Its a quiet hotel, away from the town, which was perfect for what we wanted but might not be to everyone taste....but a 20 minute walk got you to local shops and restaurants and the free shuttle takes you to Funchal if you wanted.

So overall, gorgeous hotel and perfect for a restful holiday, of sun, food, sunbathing, eating and cheap cocktails!

Room Tip: Sea view is always worth it.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest

Thank you very much for your wonderful comment on Tripadvisor and for sharing your impressions with all of us.
Excellent service comes from employees who care about every detail and enjoy helping our guests.
Knowing your own experience it is a real pleasure for me to read that our team achieved their goal and exceeded your expectations; especially our Maitre d’Hôte Eduardo Abreu and Francisco.

We truly hope to have the possibility to welcome you back in a not too distant future. Meanwhile may I remain with,

Every Good Wish,
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shipley, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 9, 2013

This is one of several Pestana hotels on the island, ranging from old colonial, through to ultra modern. The Grand certainly falls more into the latter category.

Rooms (we had a one-bed apartment) are very well equipped, mostly with views of the sea/hills, from the balcony, at least. Everything is laid on for you, including evening entertainment (some good, some not so). Bar and food service is excellent. Restaurants are a little pricey for what they are, for evening meals. There are a few good restaurants close by that offer much more value for money! A trip into town isn't too onerous, a 10 minute taxi ride and is well worth the trip out most nights.

Much more an older (NOT OLD!) couples hotel than family, in my view.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 10, 2013
Dear Guest,

We are delighted to hear that you enjoyed your recent stay with us.

Thank you very much for this wonderful comment on Tripadvisor, which of course I have shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

We are very much looking forward to welcome you back and will ensure that you will have a memorable stay.

With kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 9, 2013

I stayed for one week, in June. at the Pestana Grand. This is a great hotel with even better staff who are multi-lingual. German, French, English, Spanish and of course Portuguese. Guests are welcomed with a glass of Madeira, and as I had had a horrible reservation mix-up (no blame attributed to anyone). I arrived upset and was treated wonderfully by the front desk staff (thanks Sr. Duarte Santos)
The breakfasts are amazing and meet British, EU and N. American palates - fresh fruit and newly baked pastries, custom made pancakes and eggs every which way, juices, and even sparkling wine (mimosas?).And for the fried breakfast crew lots of delicious bacon, sausages, yummy potato cakes etc.Sr. Eduardo Abreu will greet you courteously and seat you in almost any language.He notices little things such as I walk with a cane, so he seated me close to the buffet.
Rooms are spotless, quiet, and whether you are the east or west side sea views you have sun on the balcony for a chunk of the day. Nice touch is a turn down service with chocolate!
The hotel offers a free shuttle into town (walk along the seafront and you can pick up the cable car to Monte (great views of Funchal), Also the #2 bus into town stops just up the road. I walk with a cane so Madeira can be challenging but the bus service is great. #1 and #2 stop close to the hotel.
Tours are happily booked by staff and most are great value.
First half of my trip was 50:50 pretty much Germans and Brits the following week it was 50:50 or so Brits and French.
Lovely pools inside and out.
There are several Happy Hours a day 2 for 1 drinks and there can be nice little freebie surprises - I got an evening Madeira wine tasting courtesy of Blandys (one of the well-known Madeira wine producers) Superb although some Germans were unhappy that the presentation was in English.
Although not kid unfriendly most people tend to be mid 40+s or so, quiet (never even heard a cell go off thank goodness). The dining can be pricey in the evening, but there are a lot of local options for people wanting lighter and less fancy grub.The midday Quick Cook food on the patio is very good, but the rest of the food is so-so (my toasted ham and cheese was more sweaty than toasted, and almost no more than dried bread even after a 2nd toasting it was no better albeit browner)
Wi-Fi in the common areas can be spotty and often times out, however it is free. Did not try the dedicated and payable room version.

Room Tip: High up rooms and sea view or side seaview (east or west)
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  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 13, 2013
Dear Guest,

Many thanks for having taken the time to write a tripadvisor review and for your recent patronage of lti Pestana Grand Hotel..

It is wonderful to hear that you enjoyed your stay at The Grand.

We are indeed very privileged to work with a team of such dedicated hotel professionals. Rest assured that I have shared all you praises with the team in general and in particular with our FO Manager - Duarte Santos - and ao Maitre d'Hôte Eduardo Abreu.

We all look very much forward to welcome you back in a not too distant future,

With every good wish
Maria da Paz Garcia
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shropshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 8, 2013

My wife, Daughter and Grandaughter, had a wonderful holiday at this hotel, the hotel was immaculately clean and all the staff were very pleasant and were always helpful, the food we found was very good and a good selection maybe not to everyones liking which is always the case with some people, we were booked into the Promanade in the first place and were told two days before that we were being moved to the Grand which at the time we were not very pleased about but on reflection they did us a favour, as this was a much better hotel, at least this hotel had a courtesy bus which ran every half hour, we would recommend this hotel to everyone if Madeira is the destination that you want to go to.

Room Tip: Try and get a sea view, it is worth the extra, I know that the next comment has nothing to do with t...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 13, 2013
Dear Guest,

Thank you for the kind words and for taking the time to share your experience about your recent stay at the lti Pestana Grand Hotel.

We are delighted to hear that you had an enjoyable experience and your comments have been shared amongst the team because this kind of comments bring us forward to come to work everyday and deliver our outermost.

Looking forward to welcome you back in a not too distant future, I remain

Yours Sincerely
Maria da Paz Garcia
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 4, 2013

This was our sixth holiday spent at the Pestana Grand in Madeira and what an improvement on last year when some things had begun to slip but presumably with a new management team cracking the whip everything was brilliant. My favourite meal is still the breakfast which I rate so highly and which is a delight to start the day although my wife and some other guests apparently missed porridge which had been taken off the menu. One evening meal was taken in the Italian restaurant, superb but such a shame that this can only be done on one night each week. The pool bar is pretty good for lunches but perhaps a little more imagination with the menu would make it even better. The rooms are terrific and the cleaning staff should be applauded for their hard work. One item that could be improved upon and this is mentioned each year is the antiquated televisions, surely in a 5 star hotel a modern flat screen TV could be provided. A list of programmes and numbers was on a typed sheet but didn't correspond with the channels given for the UK. After some time spent on searching the full list of stations we eventually found the ones we required! The weather was fantastic as well, barely a cloud seen all week which made this holiday at the Pestana Grand a terrific experience. I cannot praise it enough and hopefully a 7th visit next year will be on the cards so thanks to all the staff and keep this improvement up.

Room Tip: A sea facing room is by far the best.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, General Manager at Lti Pestana Grand, responded to this review, August 13, 2013
Dear guest,

Thank you so much for your review. I am thrilled to hear you enjoyed your most recent visit better than the last.
The Team are always delighted to read such kind feedback and I am very lucky to work with them. As a Pestana hotel we strive to make sure people feel at home here and so there is no greater compliment. In particular our housekeeping team will be so pleased to hear your feedback
Rest assured that your constructive remarks have been immediately cascaded to the Unit Manager to take the appropriate actions.

Myself and the team look forward to welcoming you back.

Kind regards
Maria da Paz Gracia
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lti Pestana Grand

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#9 Family Hotel in Funchal
#12 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
#18 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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