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“EXCELLENT.” 5 of 5 stars
Review of lti Pestana Grand Hotel

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lti Pestana Grand Hotel
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #15 of 91 hotels in Funchal
blackpool england, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“EXCELLENT.”
5 of 5 stars Reviewed May 2, 2013

Just returned from our 2nd visit to The Pestana Grand. Our first being for a week last November, this holiday was for 2 weeks. Our request for the same room was honoured, so we enjoyed the glorious views over the Atlantic. Everything was spotlessly clean, and we had maid service twice a day. All the staff are extremely friendly, helpful, and courteous, from the managers to the cleaning staff. All were smart and obviously very dedicated. Patricia and Franscisco in the dining room were exceedingly pleasant, and worked very long hours, but were always smiling. Excellent varied choice at breakfast, including sparking wine!!.The food and beverage manager ,Natalia was lovely and was keen to ensure that all was well at all times.
We were very lucky to have 2 weeks of very warm, sunny days, and enjoyed breakfast outside every morning, and lovely late afternoons and evenings on our 2 balconies.
The room was quiet, hardly heard a sound for 2 weeks apart from the sea and the birds.
No noise from other rooms at all.
The bed was very comfortable, and we had many sheet changes during our stay.
After dinner we returned to a 'turn down' service and a delicious chocolate each. Any rubbish had been removed, and all in all an excellent room service.
Bar prices are quite high, but with a variety of shops/supermarkets nearby which are very inexpensive, and a small fridge in our room, we stocked up on drinks which we enjoyed before/after diinner.
Booked a few trips at the little kiosk west of the hotel on the promenade. Cheryl was exceptionally helpful, and works Mondays and Saturdays, as was Norbert too.
Excellent fish restaurant close to the shopping centre, best seafood we have eaten in a long time, the portions were huge.
This will definitely not be our last visit, having been so pleased with everything about Pestana, we have joined the Vacation Club.

Would recommend this hotel ....the location, which, although is a little out of town, was quiet and peaceful and the free courtesy bus into Funchal , which runs every 40 mins in a real bonus

Looking forward to an Autumn visit to this piece of paradise.

Room Tip: Choose a sea view room, a little more expensive but definitely worth it for the excellent views over...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, May 14, 2013
Dear guest,
Many thanks for your feedback regarding your stay with us.
It was our personal pleasure welcoming you back, since last november.
We do our best to honor our guests requests, specially our regular ones.
Your compliments towards our staff and Natália in particular, will certainly be shared between us and, we are all just happy to know that we provided again a relaxed escape from your mainland. We definitely look forward to see you again and send our best wishes to you and your family.
With kind regards
Maria da Paz Garcia
Diretora de zona/Complex Manager
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653 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Plymouth, United Kingdom
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 31 cities Reviews in 31 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 24, 2013

My wife and I have recently returned from a very relaxing fortnight at the Pestana Grand. We stayed in a comfortable, well appointed studio apartment on the second floor with a beautiful outlook over the very attractive grounds and the sea facing east. We were staying on an RCI timeshare exchange and should have transferred after the first week to a less well positioned apartment for the second week. We requested that we stay on the sea view side, and very fortunately, this was accommodated, which we were extremely grateful for. One of our highlights was having breakfast on our little veranda, in the sunshine, overlooking the beautiful view.

Pros.
Despite it being a busy hotel, we always found it peaceful and relaxing.
All staff were courteous and helpful.
Very attractive, well maintained grounds ... really lovely for lazing away the day on a lounger
Lovely food ... we had 3 breakfasts and 3 buffet dinners, with plenty of choice, as a half board package for 88.50 euros per person. (7 breakfasts and buffets cost 206.50 euro per person)
The daily bed making and mini-clean, and midweek sheet change and full clean.
The free shuttle bus to and from Funchal was efficient and timely.
Free car parking (in underground car park)

Cons.
Free WiFi connection is only available in the reception/lounge area
Food a little pricey (but probably on a par with other similar establishments)
The indoor pool is on the small side and the large outdoor one was very cold!

Overall we would highly recommend the Grand, and if we visit beautiful Madeira again, we'd probably try to stay there again.

Room Tip: If you have a choice, definitely go for a room facing East or South, and probably the higher the flo...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 29, 2013
Dear Guest,
Thank you for your visit to our hotel.
We were happy to know that you found peace and relaxing moments in our balcony with spectacular views to the Atlantic sea.
It's always a pleasure to ear that you enjoyed the surroundings as well as the gardens, which our ladies do our best to maintain them as much as prety and that, you found a good value the promotions we have on breakfast and dinner.
The wifi in the Pestana Grand is constatly beeing upgraded and we ask some patience from our guests, we really hope to get a signal that goes troughout the hotel without any troubles.
We really enjoyed reading that you consider to visit us again and, will be waiting for a future visit to this beautiful island.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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Altrincham, United Kingdom
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 23, 2013

Before the criticism, the plus points: good position with supermarkets and large shopping mall [with C&A and Zara] nearby; [large bottles of mineral water over 4 euros in hotel were 77 cents fizzy and 33 cents still in supermarkets]; shuttle to town every 45 min morning and afternoon; standard hotel bedroom and bathroom large and well appointed.

The negatives - travel agent's request regarding room position not granted; unconvincing reason at reception that hotel was full; no cushions on basic pool sun loungers; pool towels strictly limited to one; exchange system inconvenient.

Buffet meals - breakfast orange juice not freshly squeezed; about half the fruit canned rather than fresh; several sliced cheeses, but all similar in appearance and taste; fish usually overcooked; poor variety of desserts, repetitive each day.

Room Tip: Value rated very good because Thomas Cook package with flight, priority check in, and taxi transfers...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 29, 2013
Dear Guest,
Thank you very much for your feedback regarding your stay with us.
Were glad to know that the location of the hotel was up to your satisfaction as well as the room and our shuttle bus to the city of Funchal. Waters and supplements will allways be a lot cheaper than in a 5* hotel, the guest decide in were should him buy these supplements.
We would like to inform you that the lti Pestana Grand was full as still is quite busy and during this May, we regret that this made not possible a room change, if that was the case.
We have taken good notice regarding the constructive feedback regarding the fruit in our breakfast room as well as the presentation and taste of the buffets and will work on these points in order to improve them.
With wishes to welcome you again.
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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1 review
3 of 5 stars Reviewed April 21, 2013 via mobile

I think it's not a 5* hotel, but a good 4*. The location is some km from centre of Funchal but there are free shuttle bus to centre every 30 min. It's 5 min by walk from shopping centre which is quite good if you compare to other shopping centres in Funchal. The hotel is on a cliff, that's way it could be more windy as in the centre of city. I liked the breakfast and dinner, the menu changes every day (portugese, Madeira, All world etc.) and you can enjoy some piano players, singers or parrot show at night in a lobby bar. The staff is very friendly, they will help you to all your questions. The outdoor swimming pool is very large but if the weather is windy or cold then you can't use it because the water is cold. The spa is small, only sauna and turkish steam house, jacuzzi and indoor swimmping pool but the water temperature for me was too cold. Our room's doors of balcony made bad noise, we told reception maybe someone can repair it but it wasn't done. You can hear your neighbours very well, especialy if you take a shower. The internet for free is available only on public areas. I really liked the interior of a hotel, there are much place in a lobby bar or on 1st floor. The garden is great!

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 27, 2013
Dear Guest,
Thank you very much for showing your opinion about your recent stay.
Were glad that you found our evening meals atractive, we do our best to provide a wide variety to meet all tastes. It is with proud that once again, i hear our staff being recomended by our guests. The Grand has the biggest sat water pool in Madeira but is not heated.
I regret that the problem you found with the balcony door has not been repaired and i sincerely present our most sincere apologies.
We all look forward to see you again.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
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Ashtead
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 17, 2013

Great hotel in a really nice location right on the sea as long as you have booked a sea view room.
Breakfast was a great buffet with plenty of choice.
Very clean amd comfortable hotel with very freindly staff.
The walk to funchal is not easy at all so suggest take the courtesy shuttle that works really well.

Room Tip: suggest take room fairly high up level 4 and up as could be a little noisy from the bar and lower.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 27, 2013
Dear Guest,
Thank you for visiting the beautiful Madeira Island and us.
We were glad to know that you found our facilities and services, as is the shuttle bus to Funchal most valuable. We hope to see you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 14, 2013

This is a very nice modern hotel. The large open atrium provides a delightful space with fine views of the hotel garden and the sea. The hotel is located towards the end of the promenade which means that the hotel is not affected by traffic noise, has fine views of the sea and is very convenient for anyone wanting to take a seafront stroll. There is a reasonably good selection of shops and restaurants close by though transport into the centre of Funchal - either by bus or, more likely, by taxi - is very convenient.
We have stayed at this hotel in February in each of the last three years. The weather this year was not particularly good and it was very windy. But this was exceptional.
The standard rooms are not particularly large but they are comfortable, are kept very clean and represent good value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 27, 2013
Dear Guest,
Thank you very much for visiting us.
Nice views from sunrise until sunset and a real quiet place is definitely what you can expect from the lti Pestana Grand. We were happy to know that you still choose us after so many visits to Madeira. Hope to have the priviledge to welcome you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 3, 2013

This five star hotel is in a nice, quiet location, although the area is quite windy. We stayed for our easter vacation, with our 2 year old son, in an ocean view room. The hotel is located about 10 euro and 10 minutes with taxi outside the main center of Funchal, where the old city and the cable car.

5 minutes walk uphill from the hotel, there is a nice shopping center where my wife spent quite some time. The shopping center also had a big grocery store and small play ground. West of the hotel, five minutes walk away, there is a nice italian restaurant with take-away, which is open all day.

The room was clean, fresh looking, and had a nice view of the ocean. The balcony was ideal for letting our little one sleep outside in a stroller.

The hotel was not particularly children friendly, and the children´s games room was not so nice, but they did arrange a easter egg collection competition for the children on easter day.

The breakfast was great, with a good selection. Being scandinavian, we are used to putting our child to bed at around 19:00, and the restaurant opened at 18:30, so the dinner situation was a bit stressful. The buffet dinner was not the most exciting one, and if we return, we will probably not have dinner at the hotel included.

The outside pool was rather cold at this time of the year, but the indoor pool was well tempered, and extended outside the hotel. At the spa, we had a sports massage, which was very nice.

The reception and staff was nice and helpful, but we think that it would have been nice with a bit more information of the hotel´s facilities upon arrival. On the last day, we realized that they had a baby sitter service.

There is no wifi in the rooms, only in the lobby, and it was occasionally falling out.

All in all, this is a hotel that we would return to at a later occasion.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Thank you very much for joining us.
We were happy to read that, in overall you had a good holidays with us during the easter time.
It was indeed a bit wendy during easter time, specially at this corner were the hotel is located.
We are glad you enjoyed our initiative for children, as we do this every year, the rabitt's treasure hunt on the easter sunday, it is a special day for our children in the hotel.
We will take note of the several less positive aspects you mentioned, in order to improve them and provide a better service. We hope that you and your family revisit the beautiful island of Madeira and stay again with us.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about lti Pestana Grand Hotel

Also Known As:
Pestana Grand Funchal
Pestana Grand
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Hotel Madeira/Funchal
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#12 Family Hotel in Funchal
#14 Luxury Hotel in Funchal
#20 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — lti Pestana Grand Hotel 5*
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