My wife and I have recently returned from a very relaxing fortnight at the Pestana Grand. We stayed in a comfortable, well appointed studio apartment on the second floor with a beautiful outlook over the very attractive grounds and the sea facing east. We were staying on an RCI timeshare exchange and should have transferred after the first week to a less well positioned apartment for the second week. We requested that we stay on the sea view side, and very fortunately, this was accommodated, which we were extremely grateful for. One of our highlights was having breakfast on our little veranda, in the sunshine, overlooking the beautiful view.
Despite it being a busy hotel, we always found it peaceful and relaxing.
All staff were courteous and helpful.
Very attractive, well maintained grounds ... really lovely for lazing away the day on a lounger
Lovely food ... we had 3 breakfasts and 3 buffet dinners, with plenty of choice, as a half board package for 88.50 euros per person. (7 breakfasts and buffets cost 206.50 euro per person)
The daily bed making and mini-clean, and midweek sheet change and full clean.
The free shuttle bus to and from Funchal was efficient and timely.
Free car parking (in underground car park)
Free WiFi connection is only available in the reception/lounge area
Food a little pricey (but probably on a par with other similar establishments)
The indoor pool is on the small side and the large outdoor one was very cold!
Overall we would highly recommend the Grand, and if we visit beautiful Madeira again, we'd probably try to stay there again.