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“Nice hotel beautiful spot” 4 of 5 stars
Review of lti Pestana Grand Hotel

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lti Pestana Grand Hotel
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #16 of 91 hotels in Funchal
Ashtead
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Nice hotel beautiful spot”
4 of 5 stars Reviewed April 17, 2013

Great hotel in a really nice location right on the sea as long as you have booked a sea view room.
Breakfast was a great buffet with plenty of choice.
Very clean amd comfortable hotel with very freindly staff.
The walk to funchal is not easy at all so suggest take the courtesy shuttle that works really well.

Room Tip: suggest take room fairly high up level 4 and up as could be a little noisy from the bar and lower.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 27, 2013
Dear Guest,
Thank you for visiting the beautiful Madeira Island and us.
We were glad to know that you found our facilities and services, as is the shuttle bus to Funchal most valuable. We hope to see you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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751 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 14, 2013

This is a very nice modern hotel. The large open atrium provides a delightful space with fine views of the hotel garden and the sea. The hotel is located towards the end of the promenade which means that the hotel is not affected by traffic noise, has fine views of the sea and is very convenient for anyone wanting to take a seafront stroll. There is a reasonably good selection of shops and restaurants close by though transport into the centre of Funchal - either by bus or, more likely, by taxi - is very convenient.
We have stayed at this hotel in February in each of the last three years. The weather this year was not particularly good and it was very windy. But this was exceptional.
The standard rooms are not particularly large but they are comfortable, are kept very clean and represent good value.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 27, 2013
Dear Guest,
Thank you very much for visiting us.
Nice views from sunrise until sunset and a real quiet place is definitely what you can expect from the lti Pestana Grand. We were happy to know that you still choose us after so many visits to Madeira. Hope to have the priviledge to welcome you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 3, 2013

This five star hotel is in a nice, quiet location, although the area is quite windy. We stayed for our easter vacation, with our 2 year old son, in an ocean view room. The hotel is located about 10 euro and 10 minutes with taxi outside the main center of Funchal, where the old city and the cable car.

5 minutes walk uphill from the hotel, there is a nice shopping center where my wife spent quite some time. The shopping center also had a big grocery store and small play ground. West of the hotel, five minutes walk away, there is a nice italian restaurant with take-away, which is open all day.

The room was clean, fresh looking, and had a nice view of the ocean. The balcony was ideal for letting our little one sleep outside in a stroller.

The hotel was not particularly children friendly, and the children´s games room was not so nice, but they did arrange a easter egg collection competition for the children on easter day.

The breakfast was great, with a good selection. Being scandinavian, we are used to putting our child to bed at around 19:00, and the restaurant opened at 18:30, so the dinner situation was a bit stressful. The buffet dinner was not the most exciting one, and if we return, we will probably not have dinner at the hotel included.

The outside pool was rather cold at this time of the year, but the indoor pool was well tempered, and extended outside the hotel. At the spa, we had a sports massage, which was very nice.

The reception and staff was nice and helpful, but we think that it would have been nice with a bit more information of the hotel´s facilities upon arrival. On the last day, we realized that they had a baby sitter service.

There is no wifi in the rooms, only in the lobby, and it was occasionally falling out.

All in all, this is a hotel that we would return to at a later occasion.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Thank you very much for joining us.
We were happy to read that, in overall you had a good holidays with us during the easter time.
It was indeed a bit wendy during easter time, specially at this corner were the hotel is located.
We are glad you enjoyed our initiative for children, as we do this every year, the rabitt's treasure hunt on the easter sunday, it is a special day for our children in the hotel.
We will take note of the several less positive aspects you mentioned, in order to improve them and provide a better service. We hope that you and your family revisit the beautiful island of Madeira and stay again with us.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
62 reviews 62 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 27, 2013 via mobile

This hotel boasts 5 stars but is 4 in reality. Very friendly staff, large beautiful pool area oriented sea and southward, which is good, but exposed to strong cool winds and thus loosing all its charm. Quite far from city center. Need a 4 km long walk or taxi ride.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, March 29, 2013
Dear guest,
Thank you very much for leaving your feedback about our hotel.
We were sad that, during your time with us you experienced the winds which were unconfortable but, also something we cannot control. We hope that in overall you have enjoyed your stay with us. The hotel is located 3km away from town but offer a courtsey bus quite often free of charge. We all hope to have the pleasure to welcome you again soon and send our best regards to you and your family.
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 16, 2013

Just finishing our holiday to the Pestana Grand and I have to say its a beautiful Hotel, the room is big and has modern comfortable Decor and possibly the comfiest beds we have had to date in a hotel, we are half board and the food here is really good, in fact not one meal we couldn't enjoy.
The staff cannot do enough to please from reception to waiters and to the chambermaids everyone we spoke to seemed happy and friendly. Having never visited Madeira before we were obviously apprehensive about getting around, however this. Isn't a problem as the hotel put on a free bus into Funchal and we used this several times .

We came away for a birthday treat for me and the hotel were lovely and even left a bottle of champagne on ice with two flutes in our room for when we returned from breakfast.

The hotel is set in lovely gardens overlooking the sea, however this week it's raining and so we have had to spend a lot of time in the room, this is the BIG and main problem we have as if We had request a sea view the hotel charge 30 euros a night, so we were stuck in a side room facing some private flats with the washing out all the time, these are so close to the hotel. We felt like we were in a goldfish bowl and so we haven't been on the balcony or indeed opened the curtains all week, The room doesn't have even an inch of a sea view and for that reason alone, would we return ? I have to answer a definite no, such a shame as the hotel ticks all the boxes , but when it comes down to it the money is more important than customer satisfaction, we did mention this to the Thomas Cook rep Simon, who although fabulously helpful in every way told us its hotel policy and there wasn't anything he could do about our awful view.
On a plus side the safe is free there is a kettle and a hair dryer in the room and complimentary tea and coffee although this is not replenished when it runs out. Internet is also free in the main areas and fast once you manage to get on, however as soon as you leave the main area you are constantly having to sign back on.so make sure you keep the log in code and password they give you.
The spa, jacuzzi , steam room , sauna and indoor pool are all free too. All in all a lovely hotel , wonderful staff but a room view we would not risk coming to again. If you can afford to pay £210 euros per week for a sea view, you won't find a better hotel, but if like us you are on a budget you have to expect a room view not dissimilar to a cheap city centre hotel.

Room Tip: If you can afford a sea view then this hotel is great, but if not you will be very overlooked by oth...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, March 27, 2013
Dear guest,
Thank you very much for joining us and visit Madeira Island.
We were happy to know that the facilities and surroundingd meet your expectation as destination holiday. We are always happy to welcome and celebrate our guest birthday with a champagne bottle, glad you enjoyed it.
We understand your position about the request you made for a sea view but, as you know the booking was made through a mountain view room. It's quite difficult to us to offer as would not been fair to other guests that paid more and stayed in a same room as you. After saying this, and in this cases we try to offer a side sea view room but the occupation of the hotel itsef, did not made this possible.
All in all we value and appreciate your comments and hope you return, if not to our hotel, to any in Madeira, this amazing place deserves a second visit.
We hope you had a safe flight back home and send our kindest regards to you and your family.
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlow, England
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 14, 2013

We can only underline the many positive comments of recent reviews. These being the friendly and helpful staff at reception, the stunning lobby and public areas, and the beautiful gardens and pool area. Our room was also fantastic. The décor was modern with good quality furniture and a solid wood floor. There was a modern bathroom with bathrobes and everything was really clean. It also had a great balcony overlooking the sea and promenade.

So what was the but? We stayed in early March during a week of strong wind and heavy rain, therefore we spent a lot more time in the hotel than on a typical holiday. This exposed a couple of disappointments for a hotel claiming 5 stars. First the indoor pool & spa: although spacious it has gloomy terracotta painted walls with poor lighting – none at all during the day. The sauna & steam room are only open first thing in the morning and then after 4.30pm. Also there are broken windows adjacent to the Jacuzzi which all added to the feeling that it was not up to the standard you would expect. Our other disappointment was the small, antiquated TV in our room. This was totally out of character with the high standard fit and finish of everything else, and should be replaced with good size flat screen as a priority.

We didn’t eat at the hotel (never do) as we do not like buffets preferring to use local restaurants. As mentioned in a previous review there are several options within 200 metres of the hotel all serving good food at reasonable prices. The most popular being the Real Canoa (the nearest) which was always very busy, had a good menu, served freshly cooked food and at typically 50€ for two with drinks was much better value than the hotel’s 28€ pp buffet with no drinks.

In summary, we really liked the overall ambience of the hotel and the staff we met were all helpful and clearly proud to work for the Pestana group. We will probably return, but definitely not in March. We now know Madeira is green for a reason.

Room Tip: Higher floors on south side have better sea views
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, March 27, 2013
Dear guest,
Many thank for your visit and feedback regarding your recent stay with us.
We were happy in reading that our facilities were up to your satisfaction and you found our staff friendly and helpfull.
In our indoor pool, and together with maintenance supervisor, we are working out a way to make it brighter, as we think that beautiful place deserves more shinning. We regret that you had to see the broken windows but, as it was reported to our insurance, we are depending on them and at this moment cannot do anything about it.
It is our aim and had in perspective to provide to Pestana Grand up to date Tv's, just don't have a precise date so far.
It was a bit unlucky i must say, to visit Madeira at this time and have rain, this is not common.
Madeira it's green due to it's forrest that provides water itself. I hope you had the chance to visit Madeira again and see the real Madeira weatherand how lovely can be staying here.
With best wishes to you and your family we send you our kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 8, 2013

There is a lot to like about this hotel generally. The setting plus the sea view and the breakfasts are highlights.

Hovering around the normal expectations mark are the hotel staff, the rooms (airy, quiet, comfortable), the public areas, including the spa, free car parking and the evening entertainments. The Portuguese and Spanish tv stations sub-title, rather than overdub their '80s and '90s American imports, so enjoy; you get BBC1, but no radio.

Disappointments - the in-house lunches (indifferent, slow), the evening buffets - good to eat, but at 28€ each, I'd feel better if it included a drink and coffee. The outdoor pool is unheated. (The Pestana is in a pretty exposed position and really catches those Atlantic breezes.) The in-house shop sells international newspapers, but is mostly touristy stuff otherwise, which seems like a missed opportunity.

Could try harder - There is free broadband, but it isn't especially easy to use and really only works in the public areas. The spa could be open longer hours than 8-8. (Wouldn't a major upgrade to the spa make this hotel a better all-year proposition?) The Moroccan and Italian in-house restaurants were only open once a week at this time of year and menus looked pricey.

Around the hotel - there are 3 restaurants within sight of the hotel entrance -the first, lively and Portuguese was tasty, busy and slow, but a good atmosphere generated by the owner and the musicians; quieter and more formal, the Chinese place is really good value.

Around the corner is the Madeira Forum, open late with interesting shops, including a big sports shop and a supermarket (with a surprisingly good range of guide books and maps.)

The coastal promenade, as far as it went, didn't disappoint. Madeira Story in Funchal wasn't bad.

Don't bother - Ribera Brava and Camara des Lobos - maybe they come more to life later in the season or maybe we got the wrong bit but except for Ribera's church interior, we found these to be rather unattractive and unrewarding little places. No wonder Churchill hurried home!

A couple of Useful websites

Madeira airport - http://www.anam.pt/madeira_EN

Funchal yellow public buses - http://www.horariosdofunchal.pt/mobile/index.php?lang=en
(route 2 for Pestana Grande) seriously, use these if you want to go to Monte or the valley of the nuns. The bus drivers sell you a Giro card for €1.30 each for a single trip, but we never figured out how to add credit out here in the suburbs.

Room Tip: As always, first floor rooms and those near the lifts are going to be noisy. Rooms with Sea views a...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, March 29, 2013
Dear guest,
Thank you very much for staying with us.
We were happy to read that you enjoyed the location of the hotel as well as the breakfast provided in our hotel. Our outdoor is salt water but not heated, this is informed at any brochure or information regarding our hotel. Thank you for the suggestion made towards our lunch and evening buffets, we will take that in consideration.
We recently changed our internet in our hotel to free, wifi and business centre. Sometimes it can be a bit slow, our aim is to have in the whole property with good speed.
Our á-lá-carte restaurants are opened according to hotel occupancy, saying this in busy months they are open 3 times per week.
All in all, we hope you had a relaxing time with us and hope to see you again in Madeira and in Pestana Grand Hotel.
With our kindest regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about lti Pestana Grand Hotel

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#13 Family Hotel in Funchal
#15 Luxury Hotel in Funchal
#15 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — lti Pestana Grand Hotel 5*
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Hotel Madeira/Funchal

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