Just finishing our holiday to the Pestana Grand and I have to say its a beautiful Hotel, the room is big and has modern comfortable Decor and possibly the comfiest beds we have had to date in a hotel, we are half board and the food here is really good, in fact not one meal we couldn't enjoy.
The staff cannot do enough to please from reception to waiters and to the chambermaids everyone we spoke to seemed happy and friendly. Having never visited Madeira before we were obviously apprehensive about getting around, however this. Isn't a problem as the hotel put on a free bus into Funchal and we used this several times .
We came away for a birthday treat for me and the hotel were lovely and even left a bottle of champagne on ice with two flutes in our room for when we returned from breakfast.
The hotel is set in lovely gardens overlooking the sea, however this week it's raining and so we have had to spend a lot of time in the room, this is the BIG and main problem we have as if We had request a sea view the hotel charge 30 euros a night, so we were stuck in a side room facing some private flats with the washing out all the time, these are so close to the hotel. We felt like we were in a goldfish bowl and so we haven't been on the balcony or indeed opened the curtains all week, The room doesn't have even an inch of a sea view and for that reason alone, would we return ? I have to answer a definite no, such a shame as the hotel ticks all the boxes , but when it comes down to it the money is more important than customer satisfaction, we did mention this to the Thomas Cook rep Simon, who although fabulously helpful in every way told us its hotel policy and there wasn't anything he could do about our awful view.
On a plus side the safe is free there is a kettle and a hair dryer in the room and complimentary tea and coffee although this is not replenished when it runs out. Internet is also free in the main areas and fast once you manage to get on, however as soon as you leave the main area you are constantly having to sign back on.so make sure you keep the log in code and password they give you.
The spa, jacuzzi , steam room , sauna and indoor pool are all free too. All in all a lovely hotel , wonderful staff but a room view we would not risk coming to again. If you can afford to pay £210 euros per week for a sea view, you won't find a better hotel, but if like us you are on a budget you have to expect a room view not dissimilar to a cheap city centre hotel.