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“Great Hotel But Not a 5 Star” 4 of 5 stars
Review of Lti Pestana Grand

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Lti Pestana Grand
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #16 of 90 Hotels in Funchal
Marlow, England
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Great Hotel But Not a 5 Star”
4 of 5 stars Reviewed March 14, 2013

We can only underline the many positive comments of recent reviews. These being the friendly and helpful staff at reception, the stunning lobby and public areas, and the beautiful gardens and pool area. Our room was also fantastic. The décor was modern with good quality furniture and a solid wood floor. There was a modern bathroom with bathrobes and everything was really clean. It also had a great balcony overlooking the sea and promenade.

So what was the but? We stayed in early March during a week of strong wind and heavy rain, therefore we spent a lot more time in the hotel than on a typical holiday. This exposed a couple of disappointments for a hotel claiming 5 stars. First the indoor pool & spa: although spacious it has gloomy terracotta painted walls with poor lighting – none at all during the day. The sauna & steam room are only open first thing in the morning and then after 4.30pm. Also there are broken windows adjacent to the Jacuzzi which all added to the feeling that it was not up to the standard you would expect. Our other disappointment was the small, antiquated TV in our room. This was totally out of character with the high standard fit and finish of everything else, and should be replaced with good size flat screen as a priority.

We didn’t eat at the hotel (never do) as we do not like buffets preferring to use local restaurants. As mentioned in a previous review there are several options within 200 metres of the hotel all serving good food at reasonable prices. The most popular being the Real Canoa (the nearest) which was always very busy, had a good menu, served freshly cooked food and at typically 50€ for two with drinks was much better value than the hotel’s 28€ pp buffet with no drinks.

In summary, we really liked the overall ambience of the hotel and the staff we met were all helpful and clearly proud to work for the Pestana group. We will probably return, but definitely not in March. We now know Madeira is green for a reason.

Room Tip: Higher floors on south side have better sea views
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 27, 2013
Dear guest,
Many thank for your visit and feedback regarding your recent stay with us.
We were happy in reading that our facilities were up to your satisfaction and you found our staff friendly and helpfull.
In our indoor pool, and together with maintenance supervisor, we are working out a way to make it brighter, as we think that beautiful place deserves more shinning. We regret that you had to see the broken windows but, as it was reported to our insurance, we are depending on them and at this moment cannot do anything about it.
It is our aim and had in perspective to provide to Pestana Grand up to date Tv's, just don't have a precise date so far.
It was a bit unlucky i must say, to visit Madeira at this time and have rain, this is not common.
Madeira it's green due to it's forrest that provides water itself. I hope you had the chance to visit Madeira again and see the real Madeira weatherand how lovely can be staying here.
With best wishes to you and your family we send you our kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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843 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Norwich, United Kingdom
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 8, 2013

There is a lot to like about this hotel generally. The setting plus the sea view and the breakfasts are highlights.

Hovering around the normal expectations mark are the hotel staff, the rooms (airy, quiet, comfortable), the public areas, including the spa, free car parking and the evening entertainments. The Portuguese and Spanish tv stations sub-title, rather than overdub their '80s and '90s American imports, so enjoy; you get BBC1, but no radio.

Disappointments - the in-house lunches (indifferent, slow), the evening buffets - good to eat, but at 28€ each, I'd feel better if it included a drink and coffee. The outdoor pool is unheated. (The Pestana is in a pretty exposed position and really catches those Atlantic breezes.) The in-house shop sells international newspapers, but is mostly touristy stuff otherwise, which seems like a missed opportunity.

Could try harder - There is free broadband, but it isn't especially easy to use and really only works in the public areas. The spa could be open longer hours than 8-8. (Wouldn't a major upgrade to the spa make this hotel a better all-year proposition?) The Moroccan and Italian in-house restaurants were only open once a week at this time of year and menus looked pricey.

Around the hotel - there are 3 restaurants within sight of the hotel entrance -the first, lively and Portuguese was tasty, busy and slow, but a good atmosphere generated by the owner and the musicians; quieter and more formal, the Chinese place is really good value.

Around the corner is the Madeira Forum, open late with interesting shops, including a big sports shop and a supermarket (with a surprisingly good range of guide books and maps.)

The coastal promenade, as far as it went, didn't disappoint. Madeira Story in Funchal wasn't bad.

Don't bother - Ribera Brava and Camara des Lobos - maybe they come more to life later in the season or maybe we got the wrong bit but except for Ribera's church interior, we found these to be rather unattractive and unrewarding little places. No wonder Churchill hurried home!

A couple of Useful websites

Madeira airport - http://www.anam.pt/madeira_EN

Funchal yellow public buses - http://www.horariosdofunchal.pt/mobile/index.php?lang=en
(route 2 for Pestana Grande) seriously, use these if you want to go to Monte or the valley of the nuns. The bus drivers sell you a Giro card for €1.30 each for a single trip, but we never figured out how to add credit out here in the suburbs.

Room Tip: As always, first floor rooms and those near the lifts are going to be noisy. Rooms with Sea views a...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 29, 2013
Dear guest,
Thank you very much for staying with us.
We were happy to read that you enjoyed the location of the hotel as well as the breakfast provided in our hotel. Our outdoor is salt water but not heated, this is informed at any brochure or information regarding our hotel. Thank you for the suggestion made towards our lunch and evening buffets, we will take that in consideration.
We recently changed our internet in our hotel to free, wifi and business centre. Sometimes it can be a bit slow, our aim is to have in the whole property with good speed.
Our á-lá-carte restaurants are opened according to hotel occupancy, saying this in busy months they are open 3 times per week.
All in all, we hope you had a relaxing time with us and hope to see you again in Madeira and in Pestana Grand Hotel.
With our kindest regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riihimäki, Finland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 5, 2013

I spent only three days in this captivating isle with my family. The hotel exceeded our expectations: big and clean rooms with excellent beds and balcony with side-sea view. We loved the swimming pools. Especially in summertime you can spend the whole day swimming and basking in the sun. This time the weather was quite cool but the indoor pool was very good.The hotel is surrounded by a romantic garden with lovely flowers. There is a big shopping center in the neighbourhood. The staff is exceptionally kind and the customers really feel cosy. The hotel is not located in the centre but there are courtesy buses and it is also possible to walk to downtown. The free parking was comfortable. We rented a car for two days in order to take in all the enchanting sights of Madeira. When we ´ll come back to this isle, it would be better to stay one month instead of three days. In fact, we can recommend this hotel to everybody due to the cheerful and refreshing atmosphere. Even after a short break we are ready work hard in high spirits.

Room Tip: The rooms with seaside view are wonderful
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 29, 2013
Dear guest,
Thank you very much for ratting us.
I was amazed by the way you describe your holidays, property and surroundings, when you only stayed 3 days with us. You definitely need to be back to Madeira. We were glad that you had a good and relaxed experience and have take good memories home.
Looking forward to your next visit
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haugesund, Norway
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2013

Due to the fact that we always have a good seaview, a good feeling of satisfaction of just
beeing there and a very good service given by the all the employees. The smiles and that we
feel well taken care of. An other thing is the silence in the rooms, you wont hear much from the
outside. The Pestana Grand is situated a few minutes walk from the mainstreet.

Room Tip: Have a seaview, thats the best.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 29, 2013
Dear guest,
Thank you for sharing your opinion about our hotel.
I'm glad you refere the aspects we are known for: quiet hotel with friendly and helpful staff.
I hope that you enjoyed your stay and have taken good memories of it.
We all look forward to see you soon.
With kind regards
Your sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 2, 2013

Spent two weeks here in February. this was our 3rd visit and our opinion of the hotel has improved every time. It truly is in a great spot and the gardens and views are fantastic. The hotel is very clean and nothing is too much trouble for the staff. Extra shuttle bus buses were put on when the Carnival took place so no one missed it.

Room Tip: The hotel has three lifts, so ask for a room as high as possible to get the best views.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 30, 2013
Dear guest,
Thank you very much for your loyalty to the Pestana Group in particular, to the Pestana Grand.
We were glad that the changes we made so far, have been appreciated in a very positive way and look forward for your next visit.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2013

Excellent location and beautiful views. Nice SPA and swimming center. Clean, no noise. Staff is nice and friendly. Good cuisine and breakfast is tasty. Nearby big shopping center. Bus to city center. We recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, March 30, 2013
Dear guest,
Thank you very much for ratting us on Trip advisor.
It's a plus to us, everytime we receive a feedback from a happy guest of ours.
Compliments towards facilities and service from our staff are much appreciated and will be shared with them.
Thank you for recommending our hotel.
With kind regards
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 24, 2013

My family and I have just returned from a wonderful stay at the pestana grand. The hotel itself is immaculate and the grounds and setting right on the promenade are beautiful, defiantly one of the most attractive hotels in Funchal. Our bedroom was of an excellent size for my husband and I and our six year old daughter, with a balcony overlooking spectacular views. There was an excellent choice and variety at breakfast, sparkling wine which was a nice touch, and staff constantly checking everything was in order. On arrival will were welcomed with a glass of Madeiran wine and were promptly checked into our room and our suitcases were delivered the quickest I've ever experienced. All 3 pools were very well maintained and great to have an indoor pool when going in February although saying that my daughter had fun in the 2 large outside pools. But the most important thing I would like to stress is the wonderful staff at the hotel, very helpful and always so willing to please. We wanted to hire a car one day and straight away reception booked it for us had it delivered and collected at the hotel and suggested routes and places to visit that would be ideal for us as a family. The head of concierge was excellent and got us a table in one of the best restaurants in Funchal even though it was fully booked. It was my husbands birthday whilst on holiday and when we returned from our day out there was a bottle of sparkling wine on ice in our bedroom with a hand written note from the hotel. At breakfast time we liked to sit by the window looking out to the pool and sea and the waiters would always try their best. Housekeeping was excellent too and nice to have a turndown service. Nothing really was too much trouble for the staff they really did aim to please. We were also extremely impressed with the island of madeira, so lush and colourful with flowers and then the contrast of a cosmopolitan capital of Funchal with its endless supply of excellent restaurants. The cable car up to monte and the toboggan ride is a must and the boat ride on the Santa Maria is fab and we saw loads of dolphins. We had walks to little quaint fishing villages, and explored the island by car with ease with lots of interesting things to see and do, our 6 year old really loved it, so I would recommend madeira for a fun family holiday. The airport is great too to watch the planes take off! We would just like to say thank you to all the staff at the pestana for ensuring we had a wonderful stay at the island.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at Lti Pestana Grand, responded to this review, April 5, 2013
Dear thank,
Thank you for your feedback.
We were happy to know that the hotel location and facilities exceeded your expectations.
After reading such a detailed review i can only imagine that you really had a great time with us, which for us means that, once again our misssion was accomplished. Providing the best and most relaxed atmosphere is our aim, and our commitment to our guests.
We hope that you had left with good memories from our hotel and island and look forward to see you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lti Pestana Grand

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#9 Family Hotel in Funchal
#12 Spa Hotel in Funchal
#15 Luxury Hotel in Funchal
#15 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lti Pestana Grand 5*
Number of rooms: 177
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Madeira/Funchal

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