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“We recommend” 5 of 5 stars
Review of lti Pestana Grand Hotel

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lti Pestana Grand Hotel
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #16 of 91 hotels in Funchal
Lisbon, Portugal
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“We recommend”
5 of 5 stars Reviewed March 1, 2013

Excellent location and beautiful views. Nice SPA and swimming center. Clean, no noise. Staff is nice and friendly. Good cuisine and breakfast is tasty. Nearby big shopping center. Bus to city center. We recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, March 30, 2013
Dear guest,
Thank you very much for ratting us on Trip advisor.
It's a plus to us, everytime we receive a feedback from a happy guest of ours.
Compliments towards facilities and service from our staff are much appreciated and will be shared with them.
Thank you for recommending our hotel.
With kind regards
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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English first
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 24, 2013

My family and I have just returned from a wonderful stay at the pestana grand. The hotel itself is immaculate and the grounds and setting right on the promenade are beautiful, defiantly one of the most attractive hotels in Funchal. Our bedroom was of an excellent size for my husband and I and our six year old daughter, with a balcony overlooking spectacular views. There was an excellent choice and variety at breakfast, sparkling wine which was a nice touch, and staff constantly checking everything was in order. On arrival will were welcomed with a glass of Madeiran wine and were promptly checked into our room and our suitcases were delivered the quickest I've ever experienced. All 3 pools were very well maintained and great to have an indoor pool when going in February although saying that my daughter had fun in the 2 large outside pools. But the most important thing I would like to stress is the wonderful staff at the hotel, very helpful and always so willing to please. We wanted to hire a car one day and straight away reception booked it for us had it delivered and collected at the hotel and suggested routes and places to visit that would be ideal for us as a family. The head of concierge was excellent and got us a table in one of the best restaurants in Funchal even though it was fully booked. It was my husbands birthday whilst on holiday and when we returned from our day out there was a bottle of sparkling wine on ice in our bedroom with a hand written note from the hotel. At breakfast time we liked to sit by the window looking out to the pool and sea and the waiters would always try their best. Housekeeping was excellent too and nice to have a turndown service. Nothing really was too much trouble for the staff they really did aim to please. We were also extremely impressed with the island of madeira, so lush and colourful with flowers and then the contrast of a cosmopolitan capital of Funchal with its endless supply of excellent restaurants. The cable car up to monte and the toboggan ride is a must and the boat ride on the Santa Maria is fab and we saw loads of dolphins. We had walks to little quaint fishing villages, and explored the island by car with ease with lots of interesting things to see and do, our 6 year old really loved it, so I would recommend madeira for a fun family holiday. The airport is great too to watch the planes take off! We would just like to say thank you to all the staff at the pestana for ensuring we had a wonderful stay at the island.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear thank,
Thank you for your feedback.
We were happy to know that the hotel location and facilities exceeded your expectations.
After reading such a detailed review i can only imagine that you really had a great time with us, which for us means that, once again our misssion was accomplished. Providing the best and most relaxed atmosphere is our aim, and our commitment to our guests.
We hope that you had left with good memories from our hotel and island and look forward to see you soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 24, 2013 via mobile

Great value for money in a good location. Staff couldn't do enough to please! Great service. Food great - some restaurants don't open all the time but main restaurant great. Good shuttle bus service into Funchal centre which ran to time.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Thank you very much for your review.
The title says it all and in the name of the responsibles for your great stay, our staff, i thank you.
We all look forward to see you again.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 23, 2013 via mobile

This was our first visit to Madeira and we loved it and were so pleased we chose the Pestana Grand, a wonderful hotel in such a peaceful location, when on the balcony or in the grounds all we could hear was the sound of the sea and birds. Although out of the centre of Funchal it is still near enough to walk or take the courtesy bus provided by the Pestana, and the benefit is you are away from the noise and traffic. The hotel was spotlessly clean and all staff we came into contact with were extremely polite and helpful and all seemed to enjoy their work. We had booked a suite which exceeded expectations with a huge lounge with sofa, easy chairs, TV, fridge, dining table & chairs and even tea & coffee making facilities, which was definitely a bonus and something we have only ever found in the UK and USA. Two double patio doors led from the room onto the balcony with table and chairs and overlooking the two beautiful large pools and the ocean beyond. A useful separate toilet and wash basin was located just off the main suite door. The bedroom was a really good size with an enormous double bed, dressing table, TV, plenty of wardrobe space and a safe, which there was no charge for. This room also had patio doors onto a further balcony with table and reclining chairs. The large bathroom had twin wash basins, bath, separate shower, toilet and bidet. We really enjoyed the chocolates left each evening when the bed was turned down and on Valentine's Night also received a scrumptious and beautifully decorated cupcake, a really nice touch. We stayed on a B&B basis although did dine in the buffet restaurant on the first night which was extremely good. The choice at breakfast was vast with everything you could imagine and more. As well as the 3 restaurants at the hotel there are several good ones within a few minutes walk and all offering excellent food (and drink!) at very reasonable prices. The grounds of the hotel are lovely and extremely well kept with plenty of places to sit and as well as the 2 outdoor pools there is also an indoor pool and spa. Free WIFI is available in the public areas. Would definitely recommend the Pestana Grand which justly deserves its 5 stars and just sorry we only stayed there for a week, it will definitely be longer next time.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Thank you for joining us.
We were glad that, all the surroundings, service from staff, room and views made this holiday memorable for you. We do our best to exceed and provide specific service and detail to attention in order to have satisfied guests. We hope that next time you had the time and experience to got to know this beautiful island surrounded of amazing views and friendly people. In the name of our team we thank you for your visit and look forward to see you soon between us.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 22, 2013

I and my partner came to this resort on an owner referral and were not really ever convinced that it would be for us. Madeira has a reputation for being for the elderly and a tad boring. However, we wanted a stress free relaxing break, in the winter sun. Well you could have blown me away. The staff were gracious, attentive, authentic and simply couldn’t do enough for us. They were prepared for pretty much any eventuality and tried to anticipate all our needs including a few unforeseen ones…i.e. the spontaneous gift of a bottle of Madeira after a challenging day out sightseeing. I would like to pick out Louisa the guest relations manager and Petra for being so tolerant of our requests and banter. We did have a slight problem with ants in our apartment, but the hotels housekeepers dealt with the problem efficiently and effectively. I would recommend this resort and Island to all ages (although it is true most guests were older than us) the recommendation is based on the fact that there is plenty to keep you gainfully occupied whatever age or interest you have. I would say be prepared to walk as town is not the 20 min walk they say it is, more like an hour to the town of Funchal. Also don’t worry if the restaurant empty’s at 9 pm as wave one goes to bed, before the fun seekers and locals come to eat. Well done Pestana!

Room Tip: If you like a lay in don't have a room near the elevator, as others get up early and it can be h...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Thank you for submitting a review on trip advisor.
We were happy to know that you gave a chance to our resort and island, even after knowing from previous comments that, could not be the perfect for you.
We will forward your compliments to Luisa and Petra and look forward for a future stay.
We promise that, will do our best in order to correspond to your expectations.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Unit Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barnsley
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 18, 2013

Although this is suppose to be the flag ship of the Pestana hotels, after visiting the grand last year I was a bit disappointed. I have stayed there before however, the last time will be my last. The hotel bar area was in total darkness on a night and I had to try to feel my way through to the outside bar area, yes they closed the indoor bar area! For a 5* that's a bit terrible. also you had to be down by the pool early if you want a sun bed or a umberella, as there aren't many and if there is any they are all broken. The Shop is very overpriced, however it is close to some amazing resteraunts, for example real conoe! Overall just OK.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, April 5, 2013
Dear guest,
Many thanks for sharing your opinion about your stay at our hotel dated from August 2012.
We regret to not correspond to your expectations and unfortunately to be taking notice of your negative feedback with 6 months delay.
We are convict that, when you mentiond that our Coast Bar was in total darkness, wasn´t a lack
of attention from us, we are very sorry that this was not mentioned at the hotel by yourselves and we could explain: as you might imagine, in summer time we felt and also receive positive feedback from our guests that, an outside bar, Pool Bar to be specific, would give the chance to our guests, not only to experience the weather, and sunset display with a cold drink at the bar, as many snacks and sandwiches for all tastes.
We decided to take a chance from the many suggestions from the other guests and provide a new and fresh environment, in which we called “Outside Summer Operation”, this has well received some of the best compliments and positive comments from our guests. We regret that, this type of service did not meet your taste and expectations.
Regarding the sunbeds and umbrellas at our pool, we are changing/upgrading the ones that need to be replaced. I must say that, even with all the information and supervising from our pool attendants, it is hard to stop guests from booking sunbeds, this result in lack of sunbeds to other guests.
We hope that, you revisit Madeira Island again, either if you're staying with or without us.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 14, 2013

Just returned from three weeks here. Excellent hotel, situated right on the coast with access to the coastal promenade, Beautiful gardens, indoor and outdoor pools, spotlessly maintained. Hotel runs a bus 12 times a day into Funchal. The rooms are very spacious and well kept; breakfast in the restaurant - buffet style - everything you could imagine, and well organised. We were there last year also, and standards are still excellent.

Room Tip: Side sea view are good value.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Manager at lti Pestana Grand Hotel, responded to this review, February 19, 2013
Dear guest,
Thank you very much for your loyalty to the lti Pestana Grand Hotel.
We were glad to learn that, the facilities and service provided meet once again your expectations. We really hope to see you again in the future, until there we remain with our kindest regards.
Yours sincerely
Maria da Paz Garcia
Diretora de Zona/Complex Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about lti Pestana Grand Hotel

Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#10 Family Hotel in Funchal
#11 Spa Hotel in Funchal
#12 Business Hotel in Funchal
#15 Romantic Hotel in Funchal
#15 Luxury Hotel in Funchal
#16 Top resorts Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — lti Pestana Grand Hotel 5*
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Also Known As:
Pestana Grand Funchal
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Hotel Madeira/Funchal

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