This was our first visit to Madeira and we loved it and were so pleased we chose the Pestana Grand, a wonderful hotel in such a peaceful location, when on the balcony or in the grounds all we could hear was the sound of the sea and birds. Although out of the centre of Funchal it is still near enough to walk or take the courtesy bus provided by the Pestana, and the benefit is you are away from the noise and traffic. The hotel was spotlessly clean and all staff we came into contact with were extremely polite and helpful and all seemed to enjoy their work. We had booked a suite which exceeded expectations with a huge lounge with sofa, easy chairs, TV, fridge, dining table & chairs and even tea & coffee making facilities, which was definitely a bonus and something we have only ever found in the UK and USA. Two double patio doors led from the room onto the balcony with table and chairs and overlooking the two beautiful large pools and the ocean beyond. A useful separate toilet and wash basin was located just off the main suite door. The bedroom was a really good size with an enormous double bed, dressing table, TV, plenty of wardrobe space and a safe, which there was no charge for. This room also had patio doors onto a further balcony with table and reclining chairs. The large bathroom had twin wash basins, bath, separate shower, toilet and bidet. We really enjoyed the chocolates left each evening when the bed was turned down and on Valentine's Night also received a scrumptious and beautifully decorated cupcake, a really nice touch. We stayed on a B&B basis although did dine in the buffet restaurant on the first night which was extremely good. The choice at breakfast was vast with everything you could imagine and more. As well as the 3 restaurants at the hotel there are several good ones within a few minutes walk and all offering excellent food (and drink!) at very reasonable prices. The grounds of the hotel are lovely and extremely well kept with plenty of places to sit and as well as the 2 outdoor pools there is also an indoor pool and spa. Free WIFI is available in the public areas. Would definitely recommend the Pestana Grand which justly deserves its 5 stars and just sorry we only stayed there for a week, it will definitely be longer next time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 5, 2013
Report response as inappropriate
Thank you for joining us.
We were glad that, all the surroundings, service from staff, room and views made this holiday memorable for you. We do our best to exceed and provide specific service and detail to attention in order to have satisfied guests. We hope that next time you had the time and experience to got to know this beautiful island surrounded of amazing views and friendly people. In the name of our team we thank you for your visit and look forward to see you soon between us.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.