This is a good quality hotel, with efficient, discreet, attentive staff and good facilities. Both our room and the public areas were smart and very clean. We enjoyed the indoor swimming pool and the gym, but did not try any spa treatments. We were slightly disappointed with the gardens, which were very neat, and pleasant enough, but not as 'tropical and lush' as those at the Miramar where we also stay. We had 2 young teenagers with us, and made good use of the Madeira Forum shopping centre which is close by. The kids were able to visit on their own to 'hang out' (visit McDonalds, buy coffees, do clothes shopping), and we were able to see the newly released Skyfall movie at the Cinema there. Also recommend the walks along the seafront, into Funchal or to Camara dos Lobos. We have been visiting Madeira for 12 years and always feel safe, and the climate is good. Don't understand why more families don't go.
We had a 2-bedroom apartment that wrapped around the end of the building with lovely views on all si...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for choosing the lti Pestana Grand Hotel for visiting Madeira.
The compliments you made towards both our facilities and staff make us feel proud, our aim is certainly to provide all our guests a good holiday in a friendly atmosphere.
The gardens in the Grand and all the layout of the hotel is different, having also a different target on the type of hotel that guests choose to stay. Besides, due to proximity of the Ocean, the salt would not let the type of threes and flowers existing in Miramar to survive at our hotel.
We hope you have an excelent New Years together with your family and we certainly look forward to welcome you back soon.
With kind regards
Maria da Paz Garcia
Diretora de Zona/Complex Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.