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“Elegant hotel, super location.” 5 of 5 stars
Review of lti Pestana Grand Hotel

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lti Pestana Grand Hotel
5.0 of 5 Hotel   |   Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal   |  
Hotel amenities
Ranked #15 of 91 hotels in Funchal
Cheltenham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Elegant hotel, super location.”
5 of 5 stars Reviewed February 29, 2012

Just returned from 3 weeks in this hotel, very elegant, beautiful flowers, gardens, pools etc. We enjoyed the entertainment six nights a week, and found drinks, particularly between 6 and 9pm were good value for a 5 star hotel. Everything is spotless and well maintained. The breakfasts were excellent - vast variety of choice. Our only negative would be that, although the breakfast is buffet style, the staff seemed over-stretched and stressed - maybe needs someone just clearing and laying tables. We would return anytime.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, March 4, 2012
Dear guest,
Thank you very much for ratting us.
We were happy to know that, the hotel and the facilities corresponded to your expectations.
Regarding your comment about our breakfast service, i must say it is unsual but, when someone is hill and we have someone in holidays this kind of situations may occur.
Thank you for your construtive comment which is reported to our management in order to avoid this in the future.
With kind regards from all.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed February 29, 2012 via mobile

My boyfriend & I stayed here in August of last year! It was a last minute booking & for the money seemed pretty good! Although the hotel is beautiful & very clean I just don't think it felt or seemed like a 5* resort! The staff were nice but not overly helpful for example when ordering cabs or asking for information! I also felt that considering the rating there would be a bit more "oomph" to the place...

  • Stayed August 2011
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, March 4, 2012
Dear guest,
Thank you very much for visiting us.
Our staff is very reccomended by most of our guests and we sincerely regret that we did not provide you the service you expected and we present our most sincere appologies.
We look forward to see you again in Madeira.
With kind regards
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Espoo, Finland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2012

We just returned from a very nice stay at the Pestana Grand for 6 nights. We have two teenagers and a 7-year-old so it was great to able to have connecting rooms which were huge and very quiet. Really beautiful view from the Sea Side rooms we had.

We also enjoyed the extra program they had at the hotel in connection with their Brazilian and Madeiran themed buffets, since it was open even to people who didn't take the buffet. This way we were able to see a little glimpse of the Carnaval parade of Funchal which we just missed. They also had a group of traditional Madeiran performers a couple of days later so we didn't need to go to a special dinner for that.

The only complaints I have with the place are the outside pools which, though beautiful, were too cold to swim in even though we had understood that they were heated. As we live in a Nordic country, we also found the age restriction of 14 years in the saunas very strange as at home everyone uses them, no matter what age.

One thing they should improve, is the information given on different available tours on the island. When I asked which options there would be to get a glimpse of the island, I was told that there is only one operator, the one whose leaflet they gave at check-in. Even though I thought this seemed strange, this was our first time to Madeira and we assumed we could trust the information as this is a five-star hotel. However, after booking the Western tour with the tour-operator they recommended (MBtours) we obviously found out that there would have been other options. Even though our tour was essentially a private tour in a minibus, we had specifically wanted an actual tour guide and not just the driver telling a couple of things now and then, even if he was a very good and calm driver. I really cannot recommend taking the lunch connected to the tour, especially if you're at all faint-hearted. For lunch we were driven into the middle of nowhere to a wooden cabin which wasn't heated. While waiting for our food, we witnessed what seemed to be some sort of chase after this chicken which was then suspiciously silenced around the corner. Very strange, even though the food was ok.

But the hotel was great otherwise and we were very thankful for the breakfast we received in our room on the morning we left, as it was brought to us at 3 a.m. with warm rolls and all. We also loved the location next to a mall and several restaurants and the hotel's free bus into Funchal and back.

Room Tip: Sea side connecting rooms were huge and had a great view, as well as being quiet. We were in rooms 1...
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  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, March 4, 2012
Dear guest,
Thank you for your comment regarding your holidays with us.
We were glad to learn that you found the rooms and our theme buffets suitable for you and your family.
Our outdoor swimming pool is not heated and yes, it can be a bit cold specially in winter time.
The restritions about children using sauna, are followed by portuguese rules and healthy reasons. We honestly regret the situation described about the information provided at the reception regarding tours around the island.
This situation has been dealt with the person in charge in order to avoid these situations in the future.
All in all we hope you really had a nice time with us.
Looking forward to welcome you again.
With kind regards from the lti Pestana Grand staff.
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 26, 2012 via mobile

Our second stay here - wonderful service, great amenities and amazing breakfast choice. We came home totally relaxed and satisfied

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, March 4, 2012
Dear guest,
i can only presume after your short comment that you really had a nice time with us.
Thank you for your visit and we look forward to see you again.
Kind regards from all
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey UK
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 17, 2012

Excellent hotel well worth the 5 stars in every way ( I do not say this lightly) on problem was the other guests, mainly elderly seem very intolerant of children!

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, March 4, 2012
Dear guest,
We were glad to know that we correspond to your expectations.
We regret the incident or comments that someone might have made regarding your children.
We hope you have had a safe flight back home and we look forward to see you again in our hotel.
With kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worthing, United Kingdom
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 11, 2012

We were greeted by Miguel as if we were old friends, he took us to our room and explained the facilities. We really enjoyed the whole experience. we had booked through "Hotels 4U" and got a really good price so i wondered whether we would get a "second class room" - but no, we had a super room with a great sea view.
Although we had breakfast in the hotel (which was really excellent) we didn't eat in the restaurants in the evening as we preferred to explore other restaurants in Funchal. when we arrived back from an evening meal we went to the bar for a drink and there was entertainment every night - nothing spectacular, either a pianist or guitarist but just enough to be very pleasant. most evenings there were only four or five tables of guests, so the hotel was very quiet.
We found all the staff to very friendly and polite, whether this was because the hotel had so few guests is hard to know, but i suspect the hotel operates just as well in the height of summer.
The Outdoor pool looked fantastic - but too cold in February. the temperatures while we were there were between 15 and 20 degrees.
There are at least 7 restaurants within walking distance although the town itself is a 15 minute drive away. we had a hire car but used the hotel courtesy bus on one occasion to find our way into town. I would recommend anyone intending to drive in Madeira to take a suitable SatNav. The signposts are few and far between.
We thoroughly enjoyed our stay in the Pestana Grand and would recommend it to anyone.

Room Tip: we asked for a room with a "full sea view". The higher rooms have better views, 4th floor...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, February 22, 2012
Dear Guest,
I'm glad i made you feel like if you were arriving home, after all, you came
to our hotel to escape from stress and to relax.
It's our pride and joy everytime we have time, to take our customers to their rooms and explain all the facilities.
We also apreciate the compliments you made toward our facilities and staff in general.
Our outdoor pool is not heated, however our indoor is free and open all the time with temperatures around 30º.
We hope you had a nice flight back home and we certainly wait for your next visit.
Take care and our best regards.
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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2012

I stayed with my husband and two kids, 8 and11, in August 2011 and could not fault the customer service. In particular Miguel Grosse, the Customer Services manager, was so professional and personally welcomed us to the hotel and to our utter delight, upgraded us to the presidential suite. This made our holiday even more special and made our stay at this beautiful island and hotel extra special. We will certainly be going again and will most definitely stay at the Pestana Grand again. The resort is spacious, very clean with very friendly and professional staff.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOfficeGrand, Guest Relations Manager at lti Pestana Grand Hotel, responded to this review, February 5, 2012
Dear Mrs. Badhan & family,
Nice hearing from you!
It was our great pleasure to welcome you in our hotel.
As our hotel was full at this time, we had to upgrade one of our guests to the presidencial suite.
The best reward/feedback we could get from you was, each day i ask if things were ok, to see your smile and feel that you were really happy with your choice.
I must say, that the suprise i propose to you and your family made my day.
Me and my colleagues at the lti Pestana Grand look forward to see you again.
With kind regards
Miguel Grosse
Guest Relations
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Additional Information about lti Pestana Grand Hotel

Also Known As:
Pestana Grand Funchal
Pestana Grand
Hotel Pestana Grand
Pestana Grand Hotel
Pestana Grand Madeira
Lti Pestana Grand Hotel Madeira/Funchal
Address: Rua Ponta da Cruz, 23, Funchal, Madeira 9000-103, Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Funchal
#12 Family Hotel in Funchal
#14 Luxury Hotel in Funchal
#16 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — lti Pestana Grand Hotel 5*
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