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“You won't be disappointed!” 5 of 5 stars
Review of Pestana Carlton Madeira

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Pestana Carlton Madeira
5.0 of 5 Hotel   |   Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal   |  
Hotel amenities
Ranked #21 of 90 Hotels in Funchal
Dundee, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“You won't be disappointed!”
5 of 5 stars Reviewed March 12, 2014

I don't usually write reviews but felt that the pestana carlton madeira really merited a very good review and for the first time in my life i have to say that this hotel actually exceeded my expectations, its in a great location and the facilities are fantastic, i am a single traveller and even my twin room was spacious and well equipped, probably has the warmest swimming pools i've ever been in! There was some noise from the surrounding bars through the night in the north facing bedrooms but a cheap pair of earplugs sorted this minor incovenience. I will definetely return!

Room Tip: May be worth paying a bit extra for south facing rooms as they are a bit quieter, but the north faci...
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  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,084 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (334)
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English first
Middlesbrough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 27, 2014

Just returned from Madeira, and have to say I have fallen in love with this Beautiful Island,the people,and of course This wonderful Pestana Hotel. What can I say?...The service is fantastic,the Family room was like an apartment with lovely comfy beds.The pool areas and views are superb.
The indoor pool near to the sea is a haven of tranquility, with padded beds, and chairs surrounding it, and you can relax in your own cubicle.
The breakfasts were wonderful...everything you can imagine...even sparkling wine if you like.
The pub ...which is on the hotel premises have reasonably priced nicely cooked lunches and evening meals. We tended to eat out in the Old Town of Funchal,which is full of character, and the people are so friendly and helpful. The weather was lovely, considering the time of year.
I cant wait to return to Madeira and the Pestana Carlton...loved every minute of it!

Room Tip: we had a lovely view of the mountains, and it is cheaper than the sea-view,although when we arrived...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, April 8, 2014
Dear Guest,
Thank you very much for your wonderful review about your recent stay at the Pestana Carlton Madeira Hotel.
We are delighted to read that you have fallen in love for this beautiful island and hotel.
Your feedback is very much appreciated and it shows how much you have appreciated the whole stay, the staff and the services offered.
We look forward to welcome you again in the near future.
With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steyning, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 26, 2014

This is a lovely hotel in a fantastic location, within easy walking distance of both old Funchal and the Lido area as well as being just over five minutes from the trees and fabulous flowers in Katerina Park. We had a standard but very spacious double room on the 16th floor, looking out to the Atlantic.It was very quiet so we could hear the relaxing sound of the waves. The views were stunning with the harbour on one side and the lovely Reid's Palace hotel on the other. The hotel, including our room, was spotlessly clean and the staff were consistently helpful and charming.The hotel has four well maintained swimming pools; two of them under cover, a diving centre, tennis courts and games room. One of the indoor pools is located in the spa/gym area which could do with some refurbishment but the staff are lovely and make you very welcome. The hotel provides white towelling dressing gowns and slippers so you can go down from your room for a swim already changed and ready to jump into one of the pools. We only booked bed and breakfast and rather regretted not having gone for the half board option. There is a fantastic range of fruit, breads and pastries on offer every morning plus cold meats, cheeses and a Portuguese take on a cooked breakfast; including scrambled and boiled eggs, crisp streaky bacon, chipolata sausages, baked beans, hash browns and usually tomatoes or mushrooms. The chef will also make individual omelettes on request. We were advised by other guests who had booked the half board option that it was best to go early for the evening buffet when the food is really hot but the variety and quality of food on offer was said to be good. Restaurant prices in Funchal are cheaper than in the UK but a three course meal from a tourist menu will cost at least 15 euros per head without the wine. We had several really good a la carte meals in restaurants close to the hotel for about 60 euros for two with wine, water and tips. There is a pub located within the hotel that serves reasonably priced food of an average quality and which also shows major UK and European football matches. The pool side bar with it's lovely flowers has stunning views over the Atlantic,offers great service and is a good bet for lunch. You would pay a few euros less in one of the local restaurants but you wouldn't have the benefits of the location or ambience. If not on half board, there are lovely restaurants in the Marina area and in the heart of old Funchal, as well as a good range within a few steps of the hotel itself. All in all the hotel may not match up to a full five star rating but it is one of the loveliest that I have stayed in and we will be going back!

Room Tip: Try to get a room facing the ocean. These are lovely and peaceful and the views really are fantastic...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, March 17, 2014
Dear Guest,
Thank you very much for your kind review. Your opinion is very important to the Pestana Carlton Madeira Hotel and to other visitors that are considering a trip to Madeira.
We also appreciate the detail of your review as it provides an accurate description of your entire stay.
We thank you also for your recommendation, there is no doubt that the beautiful views from the rooms can turn your holiday the best experience, together with the huge range of facilities and services that the hotel has to offer.
We are very glad to hear that you intend to come back, therefore we look forward to welcome you again soon.
With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 25, 2014

This is an excellent hotel. We stayed here 14 years ago and it is still one of the best hotels we have stayed in. The facilities are excellent especially for older tourists. The rooms are spacious and very well equipped. The staff are attentive and very helpful. Breakfast is brilliant and the attached pub does good value snacks.
There is only one small downside and that is purely down to the fact we chose to hire a car for our stay. Parking is at a premium in Funchal and it is not easy to park here - also it can be costly if you park in the hotel all the time. There are no public car parks nearby. I can see why many tourists use the buses.

Room Tip: It's not wroth paying the extra for a sea view, unless that is really something you want. We lov...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, March 17, 2014
Dear Guests,
Thank you very much for your very positive review and for your loyalty in choosing the Pestana Carlton Madeira Hotel again for your holiday in Madeira. We are very happy to hear that you enjoyed a great stay and all the services offered.
Concerning parking it is really, as you noticed yourself, very difficult in Funchal city and because the hotel benefits of such a privileged location this is the only way to guarantee parking places for our dear guests.
Once again thank you very much for your contribution and we look forward to welcome you again in the near future.
With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowmarket, United Kingdom
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 21, 2014

We returned 5 days ago after staying in the Pestana Carlton. We had a room at the back of the hotel and the night clubs kept us awake most nights until 5/6am. They need to have double or triple glazing on the patio doors..The buffet food was mostly lukewarm I would have put my plate full in the microwave almost every night. The coffee in the room should have been included not charged as extra as its a 5 star hotel.We bought coffee and milk cartons at the local supermarket.There were never enough staff on duty for drinks during the evenings.I did object to being asked for tips to be added to my bill at the end of my holiday.The weather was ok but could have been kinder.The swimming pools and jacuzzi were fantastic and we used them every day. All in all we had a good holiday but would not return to that particular hotel.

Room Tip: Always stay in a room with a sea view
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, April 8, 2014
Dear Guest,
Thank you very much for the review that you have submitted on the Tripadvisor website about your recent stay at the Pestana Carlton Madeira Hotel.
Your opinion is very important for us and we are very sorry to understand that we have falling you shortly. All your comments benefit of our attention and we feel very sorry for not knowing it while you were in house, maybe we could have talked and have solutions to meet your expectations.
We apologize sincerely for all the inconvenience and hope to have the opportunity to welcome you in the near future.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 19, 2014 via mobile

We were very pleased with the hotel. Beautiful view for our balcony , super morning buffet and very helpful friendly staff.
It was only 10 minutes walk to the old town , which was handy for us ( our 8 years old daughter was with us ).
Must say , there were MANY pensioner , but still our daughter had fun - so as us :)
Will be back for sure !

Stayed February 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, March 17, 2014
Dear Guests,
Thank you very much for your review and for recommending the Pestana Carlton to all the readers and visitors. We are delighted to read that the all family enjoyed the stay showing that this hotel is suitable for all ages.
We are looking forward to welcome you again in the near future.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hailsham, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2014

Had a lovely break, very comfortable hotel. Some of facilities on beachfront level had been damaged in recent storms so not yet fully re-furbished. Rained a little and despite lots of customers hanging around in the main areas of the hotel there no waiters available to serve any drinks. Food was great, but almost too much choice at the beginning which diminished as the week went on. Valentines meal was however superb. Drinks can get a bit expensive.

Room Tip: We asked for a quiet room and were facing the mountains on an upper floor. As there was only a littl...
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, March 17, 2014
Dear Guest,
The Pestana Carlton Madeira Hotel thanks you for your comments in Tripadvisor.
We are really very happy to read that you enjoyed a lovely stay with us and we take this opportunity to say that the beachfront is all recovered now for the use of our dear guests.
We are also delighted to read that you enjoyed the Valentines’ dinner. Also many other guests mentioned to us at the hotel that this had been another special moment added to their holiday.
Once again we thank you for your review and we look forward to the opportunity to welcome you again in the near future.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#15 Business Hotel in Funchal
#16 Spa Hotel in Funchal
#16 Family Hotel in Funchal
#20 Luxury Hotel in Funchal
#22 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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