Our first visit to Madeira, went with Thomson. We stayed on the 18th floor, had mountain views. Thank god for lifts!!! Wonderful big bed at least 6 feet wide. The room was very clean and comfortable, the bed was turned down every evening. Lovely swimming pools, little chilly but immaculately clean. Nearly went in the sea but the water was a little rough. The hotel is in a good location, cruise ships in the harbour could be seen from the hotel. If you leave the hotel and turn left you can walk to the Lido, if you turn right you can walk to the harbour. Would recommend going on the cable car, visiting the Old Quarter, eating in the restaurants immediately outside the hotel. We took a trip to Porto Santo by ferry - 2 hours to get there, wonderful beach, very quiet and relaxing.