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“Time of our lives” 5 of 5 stars
Review of Pestana Carlton Madeira

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Pestana Carlton Madeira
5.0 of 5 Hotel   |   Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal   |  
Hotel amenities
Ranked #22 of 91 Hotels in Funchal
Gibraltar
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Time of our lives”
5 of 5 stars Reviewed May 9, 2013 via mobile

This hotel was fabulous, restaurant just great, our room clean and spacious.
The staff very friendly and helpful.
Could not ask for better.
Very close to city centre, public transport was just across the road.
I'll be back.

Stayed May 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest,
Thank you very much for your review in Tripadvisor expressing your opinion about the Pestana Carlton Madeira Hotel helping other guests who are considering a holiday in Madeira.
We look forward to welcome you again in the near future.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,029 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Parede, Lisboa, Portugal
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 7, 2013

I cannot fault anything. We had an amazing holiday. Fabulous sea view suite, amazing service and friendliness. All in all it was brilliant. Our sea view room was excellent with lovely views around the bay of Funchal. I would have appreciated more variety of fruit selection at breakfast, but this is a personal taste.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

We have stayed at the Beach CLub (part of the Carlton) many times, we go twice a year- its a very friendly place to be with great facilities - pool, gym, indoor swimming pool - becoming a little dated now, but always an enjoyable stay, and Madeira is a wonderful Island.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest/Owner,
Thank you very much for your review giving us your feedback about another enjoyable holiday at the Pestana Carlton Madeira Hotel.
Your kind contribution will serve as the best recommendation for other travelers looking for a hotel in Madeira to stay in.
We look forward to welcome you again soon.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 5, 2013

My wife and I stayed here for a 1 week holiday and were delighted with the hotel. Our sea view room was excellent with lovely views around the bay of Funchal. We could see from Reid's Palace Hotel round to the cruise terminal. The hotel pool and gardens are beautiful.
The hotel excelled themselves by helping my wife and I celebrate her birthday with a bottle of sparkling wine whic we enjoyed on the balcony.
The location of the hotel is really very good as it is an easy 10 minute stroll into town. There is an uphill climb coming back but if you go through the public gardens it is a very easy walk back.

Room Tip: It is worth paying the extra for a sea view. Mountain view rooms overlook a busy road.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest,

Thank you very much for taking your time to post your opinion and comments regarding your holiday at the Pestana Carlton Madeira Hotel. We feel honored that you have chosen our hotel for celebrating your dear wife’s birthday and as you refer in your review, with our privileged location the seaview rooms offer indeed breathtaking views over the sea, pool and garden areas.

We look forward to welcome you again.
With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed April 30, 2013 via mobile

After much research stayed here for a week over Feb half term with my 2 young children. I cannot fault anything. We had an amazing holiday. Fabulous sea view suite, amazing service and friendliness. All in all it was brilliant.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest,
Thank you very much for your review and for sharing in this website your opinion about your brilliant recent stay. Achieving quality and our guests’ satisfaction is our daily goal and it is a great happiness to read your rewarding words.
We look forward to welcome you again in the near future,
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
west yorkshire
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 30, 2013

Having stayed here before I booked a Standard Sea View Room, however was delighted to be upgraded to a Junior Sea View Suite on arrival. Service is excellent particularly the concierge Vasco, who is fabulous. Breakfast on the outside terrace is lovely, and our waiter Viv? was very attenitve, polite and efficient, more so than the other waiters.
I would have appreciated more variety of fruit selection at breakfast, but this is a personal taste.

Happy to reurn as always.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest,
Thank you very much for your feedback regarding another lovely holiday at the Pestana Carlton Madeira Hotel.
Your loyalty gives us the great sensation of mission accomplish and your kind words rewarding our team, particularly Vasco and Viveiros will serve as an incentive to keep offering our best service to all those who choose to visit us.
With best regards and on behalf of all the team we wish you a lovely summertime and look forward to see you again.
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 30, 2013

Normally we spend vacations in Spain and other European countries; in March, however, we went to spend a week in Funchal. This was our our first visit to a great island. We saw, of course, the capital and all the local sights, but, even better, we enjoyed a trip around the island with mountains, green valleys, small villages and, not to forget, a fantastic coast line with one majestic cliff after the other. An unforgettable experience!
We stayed at Pestana Carlton Hotel, and there are so many good things to say about this hotel, but I shall try to limit our words of praise:
Location is really great; just 10 minutes walk to the center of town.Staff was very friendly, helpful and polite. The room was excellent; good size with a great view from the balcony with 2 chairs and a table; perfect for a "morning, afternoon or night cap". There was a great offer of TV channels in several international languages. We missed absolutely nothing! As for the culinary experience we can only comment on the excellent breakfast buffet, because we had all other meals in local restaurants (there were a lot of cozy and high quality restaurants around the hotel and in town) but the breakfast buffet had everything you could expect and even more so. Super!
The hotel was "big", but still full of style, charm and atmosphere. We certainly felt at home and consider going back to this pearl some time soon.


There was also an abundance of possibilities for in-door or out-door activities;

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review, July 12, 2013
Dear Guest,
Thank you very much for your kind words of praise, which have been read with great happiness.
The detail of your review was very much appreciated and it will help others travelers make their mind where to stay when they consider coming to Madeira on holiday.
Our team is totally focused on offering the very highest level of service to all our dear guests, making you wish to return many, and many more times to enjoy again all the good things we have to offer.
We look forward to welcome you back soon,
With kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#11 Business Hotel in Funchal
#16 Family Hotel in Funchal
#17 Spa Hotel in Funchal
#21 Luxury Hotel in Funchal
#22 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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