Attentive, intelligent staff. Fabulous clean hotel, definitely 5 star. Perfect location in Funchal, stunning sea views! With the hotel staff nothing was a problem or a challenge, always ready to help. Their customer service was excellent. Due to its location, pubs, restaurants were within walking distance and the city centre was less than 5 mins taxi ride for less than 5 euros. We were there for the carnival and for a rest. Plenty of activities. The island was extremely friendly, safe and relaxing. We use to visit Egypt every year as a winter short break holiday, Madeira will be our new choice to revisit. Fabulous time!