We stayed at this hotel following a trip to our travel agent and at the time speaking to the Atlantic rep in Madeira. Based on the comments on 'trip advisor' for Pestana Carlton we booked the holiday. At the time the rep gave us a free upgrade to a sea view room. On arrival we found the sea view room was on the side of the hotel so was really only part "sea view" and in hind-sight should have asked for a full sea view. Facilities were excellent with a choice of 4 pools(heated and unheated,). You need to be aware that they have only just opened a fourth pool - heated and indoors but tricky to find and we only discovered it on the last day! Easily 20 meters and with an outdoor Jacuzzi. Room size was generous but watch you don't slide the patio door shut on the balcony side or you will not get back in! This was reported to the management.Breakfast was good with a varied choice, Sparkling wine for breakfast every morning was a nice option. we were only B&B so ate out every night, we heard mixed reports onthe hotel food.We could not fault the staff, who were always friendly and willing to help.We would happily recommend the hotel and would definitely return.