We stayed at the hotel over the New Year. The room with a mountainside view, was comfortable and clean. The breakfast was good with a reasonable variety of choice. A good location within easy walking distance of Funchal centre.
What let the hotel down was the customer service, the exception being the doorman. A lovely man who was really friendly and could not do enough for us. It was a shame the same could not be said for the restaurant staff. No "Good Morning" at breakfast despite there always being someone at the entrance to ask your room number. Some of the waiters gave the impression that it was all too much of an effort. Even when leaving the restaurant we have always received a "thank you" from other hotels, not this one. We have previously stayed at the Pestana Casino and the staff were very friendly and customer service focused.
Yes it was a good hotel and a shame because it could have been a very good / excellent hotel.
- Official Description (provided by the hotel):
- This hotel was totally refurbished in 2008. Enjoying a prime sea-front location, Pestana Carlton Madeira is one of Funchal's best established hotels offering direct access to the sea and 5 minutes walking distance from the center. The hotel offers 4 swimming pools,2 out-door, 1 for children and 1 indoor, sauna, jacuzzi, gymnasium, scuba diving, minigolf, tennis court, games room, playground, 3 bars, 3 restaurants. All rooms feature air-conditioning, safe, coffee & tea facilities, minibar. ... more less
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- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira