We stayed at the hotel over the New Year. The room with a mountainside view, was comfortable and clean. The breakfast was good with a reasonable variety of choice. A good location within easy walking distance of Funchal centre.
What let the hotel down was the customer service, the exception being the doorman. A lovely man who was really friendly and could not do enough for us. It was a shame the same could not be said for the restaurant staff. No "Good Morning" at breakfast despite there always being someone at the entrance to ask your room number. Some of the waiters gave the impression that it was all too much of an effort. Even when leaving the restaurant we have always received a "thank you" from other hotels, not this one. We have previously stayed at the Pestana Casino and the staff were very friendly and customer service focused.
Yes it was a good hotel and a shame because it could have been a very good / excellent hotel.
- Official Description (provided by the hotel):
- The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, Cheap Tickets, Despegar.com and Tingo so you can book your Pestana Carlton Madeira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Pestana Carlton Madeira Funchal
- Carlton Hotel Madeira