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“Good but should really be even better” 4 of 5 stars
Review of Pestana Carlton Madeira

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Pestana Carlton Madeira
5.0 of 5 Hotel   |   Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal   |  
Hotel amenities
Ranked #22 of 91 Hotels in Funchal
Gibraltar
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
“Good but should really be even better”
4 of 5 stars Reviewed January 12, 2013 via mobile

My family and I stayed here over the New Year period and generally enjoyed ourselves. It has all the attributes required to make it a really top quality 5 star hotel and yet there are some aspects that let the establishment as a whole down.

I'll start with the good stuff. Our room had an outstanding view of Funchal's mountainside from the hotel's 16th floor. The room itself was ok with excellent mattresses, blackout curtains and pillows. The staff were for the most part all very friendly and hard working, especially the doorman who helped us on a couple of occasions during our stay- top man. The hotel makes the most of its stunning location along a cove with excellently positioned cliff top rooms, poolside bars, jacuzzis only metres from the sea, 2 large pools, a small pier jutting out to sea, scuba classes directly offshore, an indoor spa, a bar that gets going in the early hours (or at least it was at 2am on New Year's day!) and only a 10 min stroll from Funchal centre.

Now the not so good stuff. Parts of the hotel don't look as if they have been changed since the early 1970s. They could really do with a face lift. The breakfast for a five star hotel is very poor with a limited selection of items. Then again, this has been my experience in all hotels in Portugal so it may well be that expections regarding breakfasts in Portugal are different to those elsewhere. There is a charge of 5 euros an hour to use an iron! £180 a night for our room and we had to pay five euros for an iron that didn't even have steam! This came across as mean and ridiculous for what is after all a 5 star establishment and not a roadside motel. There was no wifi in our room with reception being the only place where wifi was available.

Stayed December 2012, traveled with family
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (312)
Date | Rating
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English first
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 12, 2013

We had a great time at this hotel .Everything that we expected.However the prices of the drinks and food we outragous .I know that prices within a hotel can be high but these were beyond that so be aware.Lots of work being done in the grounds and a great new indoor pool and chill out area just opened.

Room Tip: Sea view is a must !!! amazing
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stroud, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 7, 2013

We stayed at this hotel for Christmas, idealy located, just a short walk into Funchal, which was brilliantly decorated for Christmas with loads going on.
The room was on the fourth floor with views of the pool and the sea (breathtaking). Spacious room and bathroom, TV with English channels , very clean with excellent room service twice a day.
Bed very large and exceptionally comfortable with large deep pillows, excellent nights sleep.
True when the tea making ingredients run out you have to pay for extras.
Very nice pool and pool bar.
The Christmas eve gala evening was not as good as expected , food very good but atmosphere disappointing.
Staff very friendly and doorman could rememer our names after first day.
Avoid any time share special deals or offers in the street for anything which may sound like time share.
Would stay there again

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scandic
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 7, 2013

We really enjoyed our holidays in Madeira and in this hotel during Christmas time. We were using RCI timeshare so I cannot compare rate to other hotels.

I think that the best thing about this hotel is the location (by the sea and close to downtown). Our room in the lower complex had two balconies close to the Atlantic ocean and for night and day it was a very relaxing hear waves hitting the shore.

The hotel has two big outdoor sea water pools and also a really nice place to swim in the ocean. They were also finishing construction work of a indoor pool and jacuzzi while we there.

The hotel is a bit worn, but that does not really matter as other aspects are great. Also personnel were really friendly and helpfull, especially in the reception desk.

We will be back for next Christmas for sure.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 1, 2013

We stayed at the Carlton Madeira over Christmas. Our room was very spacious with large balcony and lovely view. The bathroom was large and modern. The staff were very courteous.
The only downside was the breakfast. The food was very basic for a 5 star hotel. However the rest of the hotel made up for it.

Room Tip: Choose a room overlooking the pool
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterhead, United Kingdom
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed December 23, 2012

We stayed at this Hotel for a week in December. Found the Hotel very good, room was large and well equipped. Lovely spacious bathroom with toiletries, however, surprised at a 5 Star Hotel still having shower curtains, a pet hate as they are old fashioned and unhygienic.

One point to remember, the coffee and tea making facilities are only free until used up then there is a charge of 6 euro for 10 tea bags, two coffee packs and 4 milk pods. There is water which is also charged for immediately, at 3.65 euro. So a tip is walk across the road to the the Spar shop to buy tea, coffee etc., and also the same bottle of water for 65 euro.

We were on the 16th Floor and had a mountain view. The sea view is 35 Euros per day extra and given the choice we would opt for the mountain view, much nicer and more interesting.

Breakfast was extensive and very good. Try the little hot custard tarts they are yummy. Staff were warm and friendly

There are shops and a hairdressers. In fact, it's the first time I have seen a bank of old fashioned hairdriers (for shampoo and sets, perms etc.,) for many years. However, this reflects the general age of the clientele which was over 70 years old. There are time share apartments which some people have been coming to for over 25 years.

We booked a back massage and a facial in the Beauty Salon and turned up at the appointed time. My husband was taken for the massage and I was told as there was only one therapist and I would have to return in an hour. I cancelled my appointment and was very annoyed that we where not initially told there was only one therapist for all the treatments. I was offered a 20 Euro discount if I returned, but I did not.

Beware of an invite to talk about a kind of time share for which you will be offered in return for 90 minutes of your time free tickets for the Casino. This offer involves a whole morning talk and a tour of the new Pestana Hotel. The bottom line is you paying a one off payment of around £5,800, which is taken immediately and then paying for the apartments at a reduced daily rate when you book your holiday. There are people on the staff that are only employed to do these twice daily presentations. We, of course, declined the offer.

Overall, I would recommend this Hotel, but keep in mind that Madeira is a resort for older people. If, like us you like a mix of ages you will be disappointed.

Room Tip: Take the Mountain View on a high floor, more interesting that a vast empty sea view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2012

We stayed at this hotel for a week break in November. The hotel is very clean and spacious, we were quite surprised at how big our room was, we couldn't understand the negative reviews on here regarding this. We also had the mountain view which was stunning, being able to look up at monte. The pool bar was our favorite part of the hotel, with really nice food, cocktails and views of the pool and ocean.

Throughout the hotel the staff were really friendly, even though the size of the hotel is huge they would remember your room number at breakfast and have a friendly chat. The breakfast buffet was extensive with different stations including fruit, baked items, full english and champagne.

Out of all the big hotels this one is by far one of the closest to the centre of funchal with a nice walk along the harbor admiring all the cruise ships on your way.

Would definitely stay here again....

Room Tip: The sea view rooms may be more expensive, but the mountain view rooms do not get hit with the rain...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#11 Business Hotel in Funchal
#16 Family Hotel in Funchal
#17 Spa Hotel in Funchal
#21 Luxury Hotel in Funchal
#22 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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