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“A lovely 5 Star Highly Recommended” 4 of 5 stars
Review of Pestana Carlton Madeira

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Pestana Carlton Madeira
5.0 of 5 Hotel   |   Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal   |  
Hotel amenities
Ranked #22 of 91 hotels in Funchal
Peterhead, United Kingdom
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
75 helpful votes 75 helpful votes
“A lovely 5 Star Highly Recommended”
4 of 5 stars Reviewed December 23, 2012

We stayed at this Hotel for a week in December. Found the Hotel very good, room was large and well equipped. Lovely spacious bathroom with toiletries, however, surprised at a 5 Star Hotel still having shower curtains, a pet hate as they are old fashioned and unhygienic.

One point to remember, the coffee and tea making facilities are only free until used up then there is a charge of 6 euro for 10 tea bags, two coffee packs and 4 milk pods. There is water which is also charged for immediately, at 3.65 euro. So a tip is walk across the road to the the Spar shop to buy tea, coffee etc., and also the same bottle of water for 65 euro.

We were on the 16th Floor and had a mountain view. The sea view is 35 Euros per day extra and given the choice we would opt for the mountain view, much nicer and more interesting.

Breakfast was extensive and very good. Try the little hot custard tarts they are yummy. Staff were warm and friendly

There are shops and a hairdressers. In fact, it's the first time I have seen a bank of old fashioned hairdriers (for shampoo and sets, perms etc.,) for many years. However, this reflects the general age of the clientele which was over 70 years old. There are time share apartments which some people have been coming to for over 25 years.

We booked a back massage and a facial in the Beauty Salon and turned up at the appointed time. My husband was taken for the massage and I was told as there was only one therapist and I would have to return in an hour. I cancelled my appointment and was very annoyed that we where not initially told there was only one therapist for all the treatments. I was offered a 20 Euro discount if I returned, but I did not.

Beware of an invite to talk about a kind of time share for which you will be offered in return for 90 minutes of your time free tickets for the Casino. This offer involves a whole morning talk and a tour of the new Pestana Hotel. The bottom line is you paying a one off payment of around £5,800, which is taken immediately and then paying for the apartments at a reduced daily rate when you book your holiday. There are people on the staff that are only employed to do these twice daily presentations. We, of course, declined the offer.

Overall, I would recommend this Hotel, but keep in mind that Madeira is a resort for older people. If, like us you like a mix of ages you will be disappointed.

Room Tip: Take the Mountain View on a high floor, more interesting that a vast empty sea view.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (287)
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Newcastle
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2012

We stayed at this hotel for a week break in November. The hotel is very clean and spacious, we were quite surprised at how big our room was, we couldn't understand the negative reviews on here regarding this. We also had the mountain view which was stunning, being able to look up at monte. The pool bar was our favorite part of the hotel, with really nice food, cocktails and views of the pool and ocean.

Throughout the hotel the staff were really friendly, even though the size of the hotel is huge they would remember your room number at breakfast and have a friendly chat. The breakfast buffet was extensive with different stations including fruit, baked items, full english and champagne.

Out of all the big hotels this one is by far one of the closest to the centre of funchal with a nice walk along the harbor admiring all the cruise ships on your way.

Would definitely stay here again....

Room Tip: The sea view rooms may be more expensive, but the mountain view rooms do not get hit with the rain...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilkeston, Derbyshire
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 13, 2012

I stayed here at the beginning of December, 2012. My room on the 16th of 18 floors looked out over the bay to the rear of the hotel with a stunning view. Cleaning standards were excellent, as you would expect from a five star hotel and the staff were uniformly helpful cheery and polite. Also, everyone both in the hotel and around Madeira generally spoke English to some degree - in most cases fluently, which I wasn't expecting.
Breakfast was very good with a full choice of cooked breakfasts, cereals, continental breads and cakes, cold meats and cheese, fruits and even porridge available at the buffet.
The fitness centre was also quite good, and the indoor pool, sauna, steam room and jacuzzi were never full and I visited these every day. There are also two outside pools - the 'Atlantic' pool was good but absolutely freezing - the clue's in the title - so I limited myself to the inside one.
The 'Pub' bar/restaurant was surprisingly good as far as these things go - fairly inexpensive food and drink if you don't want to go out of the hotel for lunch or evening meal. Again, the bar staff were very helpful and service generally was very quick both here and elsewhere on the island. I did not actually eat in the a la carte restaurant in the hotel as it seemed a tiny bit pricey for a single traveller but I am sure it would be worth investigating - the menus looked interesting. There is no shortage of quite good to excellent restaurants nearby (including a Norwegian and an excellent Indian restaurant) and Funchal proper is only about a fifteen minute walk away.
I would be very pleased to recommend both the hotel and the island. It is worth bearing in mind that there seem to be very few tourist children on Madeira and the average age of visitors seems to be 50+. This was not a negative point for me at all, but visitors with young families might bear this in mind.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, United Kingdom
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 9, 2012

My Wife, Father and I stayed here between the 1st and 8th of December. It was my wife's and mine's 3rd time, the last visit was back in 1999.
We were very pleased with the standard of the hotel and although there was a lot of maintainence work going on, such as tile replacements around the pool and a complete makeover of the Taverna Bar, it didn't ditract from our enjoyment.
We stayed on the 15th floor in rooms 1519 and 1521 with a fantastic sea view. The staff were very friendly with the exception of the older chap on reception. When we last visited the hotel car park was free but this time there was a barrier with charge rates on a sign by it. When I asked this chap whether we could use the car park and if so did the charges apply to residents he said " you can use the car park and you pay like every one else". It came across as very rude. Aside from that very small point we really enjoyed our stay and would definitely return.

Room Tip: Try and get the highest room possible and preferably facing the sea or the port. Great views.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaufort South Carolin
Top Contributor
93 reviews 93 reviews
35 hotel reviews
Reviews in 49 cities Reviews in 49 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 21, 2012

We stayed at Pestana Carlton for 3 nights as part of a tour group and were very pleased with the hotel. Our room was on the 15th floor (I think), in a corner, and had a balcony with a view of the ocean, the cruise port, and the town ... fabulous! The room was spacious and comfy, with plenty of room for luggage. The bathroom was enormous, with lovely marble throughout, twin sinks, and a separate toilet room. The downsides of the bathroom, to us, were (1) heated towel bar and heated floor ... we couldn't find a switch to shut these off so the bathroom was always QUITE warm, even when it was warm outside; (2) the bath tub was deep (hard to get into if you're short-legged) with very complicated water controls.
We partook of the dinner buffet (excellent) and the daily breakfast buffet. We didn't know how good the breakfast buffet was until our trip had progressed and we saw what passed for breakfast buffets at other properties. Pestana Carlton had a HUGE variety of breakfast foods, including cold cuts and cheese wheels .... just wonderful.
Part of the hotel is also a vacation club of some type ... we saw people checking in for 2-3 weeks.
The hotel's in a great location and has a little market nearby where one can purchase bottled water and snacks if desired.
We'd stay there again, definitely.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England
Top Contributor
53 reviews 53 reviews
19 hotel reviews
Reviews in 27 cities Reviews in 27 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed November 20, 2012

This review relates to "The Pub", which is attached to the above hotel.
We ate lunch here recently & found the food to be very reasonably priced. However, when we received the bill we found that 2 shots of lime juice in the bar cost us 7.40 euro!!!!!
When we queeried this with the barman his response was "Yes, that's right, it is on the computer"!
Beware & don't get caught out!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugeley, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2012

an excellent holiday in very warm weather. We had some cloud and a few days rain but overall the two week holiday was brilliant. We stayed at The Carlton and the service, staff, location, and the size of our room [junior suite] was just what we wanted. I would always recommend a sea view though as the mountain views are overlooking the road as well and the sea views also catch the sun for most of the day

Room Tip: sea view and if affordable upgrade to a junior suite
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, Funchal, Madeira 9004-531 , Portugal
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotel in Funchal
#10 Business Hotel in Funchal
#15 Spa Hotel in Funchal
#16 Family Hotel in Funchal
#21 Luxury Hotel in Funchal
#22 Romantic Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pestana Carlton Madeira 5*
Official Description (provided by the hotel):
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira

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