We stayed at this hotel for a week break in November. The hotel is very clean and spacious, we were quite surprised at how big our room was, we couldn't understand the negative reviews on here regarding this. We also had the mountain view which was stunning, being able to look up at monte. The pool bar was our favorite part of the hotel, with really nice food, cocktails and views of the pool and ocean.
Throughout the hotel the staff were really friendly, even though the size of the hotel is huge they would remember your room number at breakfast and have a friendly chat. The breakfast buffet was extensive with different stations including fruit, baked items, full english and champagne.
Out of all the big hotels this one is by far one of the closest to the centre of funchal with a nice walk along the harbor admiring all the cruise ships on your way.
Would definitely stay here again....