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“Porto Mare” 5 of 5 stars
Review of Porto Mare Hotel (Porto Bay)

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Porto Mare Hotel (Porto Bay)
4.0 of 5 Hotel   |   Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal   |  
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Hotel amenities
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5% discount
Ranked #9 of 89 Hotels in Funchal
Certificate of Excellence 2014
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
“Porto Mare”
5 of 5 stars Reviewed March 4, 2014

For those new to Madeira there are very many hotels stretching out along the coast west of Funchal town centre.Mamy of them are ugly tower blocks built in the last 20 years and should be avoided.It is good to report that Porto Mare is an excellent hotel,which has been well designed.

There are 3 parts to the complex.The main hotel is Porto,flanked by the Residence,which seems to be timeshare, and Eden Mar,a hotel where all the rooms have kitchenettes,which seems to be designed primarily for self caterers who also want to have hotel facilities available.Because the complex is only 5 stories high and spread over a sizeable area including a large garden this allows for a wide range of pools,restaurants and bars.

My wife and I spent 12 nights from mid February in Porto Mare.Using Trip Advisor we booked the cheapest room,which was a Thomas Cook promo room at £97 a night B and B.When we arrived we were upgraded to a garden view room(the promo rooms apparently overlook the car park).The room was spacious,clean comfortable and on the ground floor with a patio area overlooking the gardens,which have an amazing collection of trees and shrubs from around the world.Breakfasts were excellent with a wide range of good quality food and we enjoyed sitting on the terrace overlooking the pool and gardens.

Like most of the hotels in Funchal you need to use a shuttle bus to get in and out of the centre and Porto Mare run 6 a day each way.The staff were uniformly pleasant and helpful.I thoroughly recommend Porto Mare and hope to return next year.

Room Tip: Do not bother paying more than for a garden room,unless you particularly want a sunny room.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, April 11, 2014
Dear Guest,

First time in our hotel, but not the last we hope. Good to know that you had a positive holiday experience in Madeira and our hotel in particular

It will be a pleasure to welcome you in a future visit to our island.

Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,188 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
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Nonington
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 4, 2014

The Porto Mare Hotel is fantastic - from the moment you step through the doors you feel relaxed and on holiday. The complex feels spacious and calm with something for everyone whether you want a quiet spot to read and sunbathe or join a lesson in Portugese or swim in one of the 5 pools. We recommend this hotel and the Eden Mar to anyone thinking of visiting Madeira

Room Tip: higher floors have views uninterrupted by palm trees
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, April 11, 2014
Dear Guest,

Just a short note to thank you for the feedback about your recent holiday experience at Porto mare hotel. It is rewarding to know that you tookn a positive impression of our hotel and operation.


We will be most pleased to see you around, soon preferably,

Warm regards,

Muito obrigado,

. ..

ANTONIO PAIS
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochdale, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 3, 2014

Superb hotel complex, beautiful gardens, sun beds plentiful and not just crammed around the pool. We stayed b&q plenty of eating places with lots of variety. Eat at the steak and surf, don't be put off by the view over the supermarket car park. Food fabulous. Nice walk along the promenade takes about 45 mins. We will be back

Room Tip: corner superior rooms, massive, cost more but well worth it.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, April 11, 2014
Dear Guest,


Thank you for your “Fabulous Hotel” review shared with so many people. We are so pleased to know that overall you had a positive holiday experience with us.

We will always be pleased to see you around, whenever you decide to come to madeira.


Warm regards,

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leicester
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 1, 2014

We stayed here for two weeks, one of those weeks was Madeira Wine week and the hotel had wine tasting events throughout the week for it's guests. The complementary coach (collecting guests from all the Porta Bay hotels in Funchal) was a nice touch.

The hotel is about 20-25 minutes walk from the centre of Funchal, it hosts some of the best gardens we have ever experienced at a hotel (has it's own sunken tropical garden) which are very well looked after. It shares it's facilities with it's sister hotel the Eden Mare next door and between them they offer the guests a choice of two indoor pools, two spa baths (1 indoor and 1 outdoor) and two outdoor pools. There are several bars throughout offering a variety of entertainment (different live music each evening). We found the price of drinks very reasonable for a 4 star hotel.

We ate at two of the restaurants (see separate review for the Med Restaurant). We found the buffet food rather on the bland side, but a huge variety of choice and different themes each evening. Fabulous outdoor seating area overlooking the pools and gardens (there was indoor seating too). Service was very hit and miss for breakfast sitting, dependant on whether the restaurant manager was there or not.

The hotel has a policy of not letting people reserve pool side loungers, but this is not enforced - a pity as loungers were seen to be reserved before breakfast and not used until after lunch in some cases. A shame there are no parasols allowed in the lawned area overlooking the sea as this meant the area was mainly left unused during our stay.

Rooms were very spacious with a well equipped bathroom. Nice touch with the bowl of fruit and bottle of wine on arrival. Always lots of fruit in the restaurant at breakfast meant we could keep our bowl stocked up. Great to have bathrobes provided and airer on the balcony in order to dry your bathing costumes. Patio doors were good at keeping any noise from bars from the room.

At weekends there were wedding parties at the hotel. We found that parts of the garden were shut off for them. Also evening wedding receptions could be loud and go on very late.

We would recommend this hotel to family and friends and will be using again when we return to Madeira.

Room Tip: Higher rooms have good views over the beautiful gardens.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, March 3, 2014
Dear Guest,

Many thanks for staying at tour hotel and for such a comprehensive review shared on TripAdvisor about Port Mare hotel.

We are really happy to learn that overall you had a very positive holiday experience with us and we will be most pleased to welcome you on a future visit to our Island.

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lanarkshire
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 1, 2014

This was my 2nd time in three months. Normally four of us travel together every September but since I had time off work I felt safe enough to travel to Madeira on my own.
I cannot fault anything in this hotel the staff always remember you including the local restaurants.
My friend and I are trying out the Porto Bay Falesia in April and we cant wait to try this Hotel as we wouldn't go anywhere else unless its a Porto Bay Hotel.
I would like to say a big Thank you to Neide Freitas as she always looks after us during our stay.
Looking forward to our 5th stay at the Porto Bay September 2014.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, March 3, 2014
Dear Guest,

Thank you for your support by staying with us once again and also for sharing your feedback on Trip Advisor about your holiday experience at Porto Mare. We are really pleased to know that you took such a positive impression of our hotels.

I will certainly share your comments about Neide Freitas our Front Office Manager. I am sure she will be most pleased to receive it.

We really hope to welcome you for many times in the future in any of the Porto Bay hotels,

Warm regards,


Muito obrigado

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 28, 2014 via mobile

This is a wonderful hotel with great staff and exceptionally clean, both private and public areas.

It was VERY quiet when we stayed (late Feb) with a more mature age of guest. However, as we were after a quiet, relaxing break that suited us perfectly.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, March 3, 2014
Dear Guest

Being considered a “Great hotel” is already great, with “no complaints” even better, and with these thoughts shared with so many other holiday makers…what more do we want?

We want to thank you for being our customer, for being happy with your holiday experience with us and for let us know about it.

You would give us a great pleasure to welcome you if in the future you decide to revisit us.

Warm regards

Muito obrigado,

. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 27, 2014

This is a first class hotel. All facilities are of the highest standard and makes for a very relaxed stay. We would certainly book here with confidence. We will be going back to this hotel next time we go to Madeira.
We have stayed in Funchal several times and this was the best so far. We had a sea view on the fourth floor which was excellent. Lot's of local eateries to explore so B&B worked well for us.
Looking forward to returning hopefully next year.

Room Tip: Higher up rooms give the best views over the gardens and out to sea.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antoniopais, General Manager at Porto Mare Hotel (Porto Bay), responded to this review, March 3, 2014
Dear Guest,

So good to know that you are thinking about us for a future visit to Madeira. It means you have enjoyed your first holiday experience with us. Thank you for that and for sharing on TripAdvisor your thoughts about it.

We will be most pleased to welcome you whenever you decide to visit us.

Warm regards

Muito obrigado,


. ..

ANTONIO PAIS
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Porto Mare Hotel (Porto Bay)

Address: Rua Simplicio Passos Gouveia, 21, Funchal, Madeira 9004-532, Portugal
Phone Number:
Location: Portugal > Madeira Islands > Madeira > Funchal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Funchal
#8 Family Hotel in Funchal
#9 Business Hotel in Funchal
#9 Romantic Hotel in Funchal
#9 Luxury Hotel in Funchal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Porto Mare Hotel (Porto Bay) 4*
Number of rooms: 198
Official Description (provided by the hotel):
The Porto Mare hotel occupies the central wing of the Vila Porto Mare resort and benefits from the use of all its facilities. There are many different corners and atmospheres here ... something new to discover every day. The rooms combine views over the ocean with tropical gardens. Four restaurants, six bars, an ice-cream parlour, five pools, SPA, sports and children's facilities... ... more   less 
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Also Known As:
Porto Mare Funchal
Porto Mare Hotel Madeira
Porto Mare Madeira
Porto Mare Hotel (Porto Bay) Madeira/Funchal

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